Ebby's Collision Center LLC

4.5 (355reviews)
89%
4202 W Mercury Blvd Ste # 101,  Hampton,  VA  23666

In operation 3 years.

Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 4:00 pm
Tue 9:00 am - 4:00 pm
Wed 9:00 am - 4:00 pm
Thu 9:00 am - 4:00 pm
Fri 9:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM Basic
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Tesla

Reviews (355)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked like new or better than showroom condition. The shop receives high marks for excellent customer service, with staff being described as professional, courteous, friendly, and knowledgeable. Many customers appreciate the thorough communication and updates provided throughout the repair process. The attention to detail is frequently highlighted, including proper paint matching, cleanliness of returned vehicles, and going above and beyond expectations. While some customers experienced delays in completion times or communication gaps, the overall sentiment reflects strong satisfaction with the repair quality and service experience, leading to high recommendation rates and repeat customers.
Select to learn more
"The quality of work far exceeded my expectations. The new paint on the damaged area of my Honda Pilot ..." Read more
"Very good, my car is repaired beautifully and looks so shiny!"
"Everyone was professional, courteous and they did a great job."
"The repair to my vehicle was phenomenal"
"They completed a beautiful repair, and detailed the vehicle better than it was on the showroom floor. ..." Read more

Likely to Recommend

Overall I had a decent experience

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Returned Clean

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It nice

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Returned Clean

My Experience

My Tacoma looks fantastic! Thank you!

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Returned Clean

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Nope, I would not recommend you and I’ll not use you ever again again garbage

Repair Quality

Totally terrible customer service! Had to beg twice for an update still didn’t get back to me when they told me on Thursday. Got the car back almost dead of charge.There was dirty in the back it was not fully vacuumed. The car was in service mode. Had to tell them to take it out of it just don’t care. I was only called once when the car was ready to be picked up and I had called earlier that day. And I wasn’t called with a heads up to give me an estimation of when it would be done either. First time I had the car repaired. Their customer service was great. This time was garbage repair looks great. The quality of the work looks great. Customer service garbage I would give a negative score if I could.

Customer Service

Totally terrible customer service! Had to beg twice for an update still didn’t get back to me when they told me on Thursday. Got the car back almost dead of charge.There was dirty in the back it was not fully vacuumed. The car was in service mode. Had to tell them to take it out of it just don’t care. I was only called once when the car was ready to be picked up and I had called earlier that day. And I wasn’t called with a heads up to give me an estimation of when it would be done either. First time I had the car repaired. Their customer service was great. This time was garbage repair looks great. The quality of the work looks great. Customer service garbage I would give a negative score if I could.

Returned Clean

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Repair Quality

Great Service Center! +1 for their lifetime warranty.

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Returned Clean

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Great communication. Friendly staff

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My Experience

Excellent staff and repair. Everyone was friendly and professional, delivering an excellent end product with excellent communication.

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I am satisfied with the job Ebby's did on my car, very satisfied. My disappointment lies with Hanover Insurance.

Customer Service

Beautiful job.

Returned Clean

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Absolutely! Friends, family and strangers!

Repair Quality

Professional, organized and very reliable. Excellent customer service and interaction. They did an outstanding job of explaining the process for repairs and timelines. Technicians and front desk personnel were a pleasure to interact with.

Customer Service

I highly recommend Ebby’s for repair services. I am very satisfied with there services! They are an 11 on a scale from 1-10!

My Experience

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My Experience

Service was timely. Communication was great. Very pleased with the work

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