El Dorado Collision Center

4.9 (3,576reviews)
99%
12502 Poway Road,  Poway,  CA  92064

In operation 21 years.

At El Dorado Collision Center, we’re committed to world class quality and customer service every time. If you’re not happy, we’re not happy. We’ll do everything we can to ensure that your experience at our shop is the best it can be. "We're The Company That Works For You!"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,576)

Likely to Recommend

For the reason in the answer to the first question. I am getting more angry as time goes on as I try to find a repair service that will do the wrap on the tail pipe piece. No one wants to do it and I have wasted a lot of time trying to find such a repair shop. And when and if I do, I will have to spend more time to take the car in to have the repair completed. You should have told me all this before I left the vehicle with you to be repaired. And my insurance company couldn't find anyone to do the repair either. So I'm on my own to complete a repair that you were supposed to complete.

Repair Quality

The rating would have been higher except when I picked up the finished car, I was told for the first time you don't do wraps. The rear chrome piece by the tailpipe that was repaired has to be wrapped to match the other side. And only when I picked up the car was I told you don't do that. So I have spent days looking for another place to take it and have to take it in to have that done. You should have told me when I first brought it in - I wouldn't have let you do the job. There were many other places to take it. I feel deceived and thought you were going to completely repair my vehicle but it is only partially fixed and I have to waste a lot of time to finish the repair.

Customer Service

See comment to first question

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Excellent service

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Great

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They’re the best!

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Excellent job. Above and beyond and very much appreciated

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I will recommend 100%

Repair Quality

Old truck fixed quickly half doors not opening. My wife is very, very happy

Customer Service

Friendly very engaging with customer

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My Experience

The best indicator of customer satisfaction is the fact that I have returned with 4 different vehicles over 12 years.

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I will recommend El Dorado any of my family and friends who need body work.

Repair Quality

My vehicle looks good as new after the team at El Dorado took the time to replace and repair all the parts necessary to make my van look perfect. I really appreciate all the hard work.

Customer Service

Spoke with Brian several times and he was always polite and informative

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Reliable service and good customer care.

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El Dorado is the best in town and everyone knows it. I've worked with several autobody collision centers and none go above and beyond like they do. Thanks guys.

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I only trust this shop with any of my cars. I have recommended El Dorado to family and friends in the past and will continue to.

Repair Quality

John T. went above and beyond to provide excellent and remarkable attention to our situation. It’s obvious he takes pride and gives his 100% to all customers.

Customer Service

Everyone was great and professional. Very intuitive and understood our needs.

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Excellent place for your vehicle...

Repair Quality

Very helpful and efficient...

Customer Service

Bryan was great...

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Repair Quality

Awesome work

Customer Service

Returned Clean