E.L.B. Incorporated

4.8 (550reviews)
98%
121 Flatland Road,  Chestertown,  MD  21620

In operation 44 years.

Since 1999, Lori A. Willis has been the president of E.L.B. Incorporated. She has diversified the company from strictly collision repair to a complete auto center, to include; mechanical service, powder coating, window tinting, auto detailing and rhino lining. Delivering the highest customer service is her primary goal.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (550)

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10. They could not have a done better. From the helpfulness of Taylor to the shining appearance of my car.

Customer Service

they could not have a better job. from the pleasant helpfulness of Taylor to the wonderful work on my car

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I did. That customer had multiple problems as well.

Repair Quality

Found multiple issues with my truck on day of pick up. And again a few days later. The shop did fix the issues. But the vehicle should of been 100% upon delivery. I’m still not happy with the body gap between the bed and cab of the truck. But they had already attempted to fix that and failed. The paint job on the repaired panel looks really good. But the craftsmanship of repairs is where I’m not happy with.

Customer Service

The customer service from Tayler was great. The company fell short on calling with updates on vehicle repair and completion

Likely to Recommend

Repair Quality

They never kept in touch as to the status of my vehicle and then when they return the vehicle they had disconnected fog lights and a couple other things to repair bumper and never hook them back up just dangling at the bottom of the truck

Customer Service

I had to call them to find out and they never told me that they were two weeks out even looking at the truck

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Friendly and helpful staff

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Very happy

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