E.L.B. Incorporated

4.8 (558reviews)
98%
121 Flatland Road,  Chestertown,  MD  21620

In operation 44 years.

Since 1999, Lori A. Willis has been the president of E.L.B. Incorporated. She has diversified the company from strictly collision repair to a complete auto center, to include; mechanical service, powder coating, window tinting, auto detailing and rhino lining. Delivering the highest customer service is her primary goal.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (558)

My Experience

Your team did an excellent job on replacement and repair. Truck was clean when I picked it up. Thanks!

Likely to Recommend

Repair Quality

Excellent workmanship and superior customer service.

Customer Service

Everyone was helpful and courteous.

My Experience

Professional from start to finish. Great job done ,

Likely to Recommend

Repair Quality

Customer Service

Great shop and people to do business with.👍

Likely to Recommend

I don't usually refer.

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

I would continue my services with ELB. Great job team.

Repair Quality

The team really worked with me. Kept me updated and what was going with the insurance. I would always keep my services with ELB. Huge thanks to Oliva and Dean.

Customer Service

Oliva and Dean were great.

Returned Clean

My Experience

I was kept informed during the process

Likely to Recommend

Repair Quality

Very good work liked how it was clean up when done the tx updates are ok but would have been better it it was real

Customer Service

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

I’m always pleased with the service I receive at ELB. They are the only body shop we take our vehicles to.

Customer Service

Kind and courteous

Returned Clean

My Experience

Everyone there there does an awesome job and always helps make everything go smooth for me . Never would I go to anyone else Thank You Again

Likely to Recommend

Repair Quality

Left wheel molding started coming apart have way back to Florida. Left head light was not alighned and point straight down 10 feet in front of the car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great job. Friendly staff. Communicative. Professional

Customer Service

Thank you

Returned Clean

My Experience

To you guys this was probably a regular old repair job, but to me my vehicle is my lively hood and I depend on it greatly. When asking around in my desperate time of need for a reliable repair shop ELB was probably the highest recommended by my friends and family. I've heard a lot of great things about ELB locally, from their labor work to excellent customer service, all were a very pleasant experience to work with. It did take a while for some things to come through (understandably), but I placed my trust and patience in them and they came through with flying colors. The results were impeccable, it was like I was driving a brand new vehicle right off the lot, and honestly I couldn't help but smile while driving home. I would highly recommend ELB to anyone, and hope to receive the same treatment if I'm ever in a pinch ever again. Thank you ELB team keep up the great work.

Likely to Recommend

Repair Quality

No none issues; everything delivered as promised.

Customer Service

Everything executed without a hitch.

Returned Clean

My Experience

We were very happy with the service and timeframe! Work was superior!

Likely to Recommend

Repair Quality

Very happy with the service we received. Repairs were done faster than expected. The quality of the repairs were also top notch. Will definitely use you again (even though I hope we don’t need too 😊)

Customer Service