Elite Auto Services

4.8 (434reviews)
95%
71 Shackelford Road,  Pataskala,  OH  43062
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Shop AssistantSparkles

COLLISION REPAIR SPECIALIST Proudly serving Central Ohio since 2002, Elite Auto Services operates from an 18,000 square foot, top of the line facility built for today's vehicles. We perform precision repairs, superior color matching paint system, and advanced safety recalibration using factory-approved procedures to restore your vehicle's safety, structure, and finish, exactly as the manufacturer intended. What to Expect When You Choose Elite • A Clear, Honest Repair Plan • Your Safety Comes First • Stress Free Insurance Experience •Quality That Lasts

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (434)

Customers say
Overall Customer Satisfaction
Customers consistently praise Elite Auto Services for their outstanding service quality, seamless repair processes, and excellent communication. Many highlight the professionalism and friendliness of the staff, noting that repairs were completed to a high standard, often leaving vehicles looking brand new. Regular text updates throughout the repair process were frequently commended, with customers appreciating being kept informed at every stage. Timeliness was another strong point, with numerous customers noting repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including clearer communication during repairs, more informative status updates, and better management of repair timelines and quotes, as noted directly in their feedback.
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"... experience at Elite Auto Services. From the beginning, the staff was friendly, respectful, and professional. They made me feel welcome and took the time to help ..." Read more
"Exceptional service from the estimating process, scheduling, communications, and quality of work. Was very impressed ..." Read more
"Great communication and service. The body work exceeded my expectations!"
"Extreme professional and customer driven service. Willing to listen and explain the process thoroughly. ..." Read more
"My car was perfectly put back to looking brand new. They even cleaned the inside that was a mess due ..." Read more
"Earlier than I expected"
"Short turnaround time"
"The repair was completed ahead of schedule, I was kept updated while you had the car in your ..." Read more
"Service was good overall, but a little slow. I was told service would take about a week, took about 2 weeks instead."
"... brought it in, we couldn't see all the damage, so it took longer than first thought it would. But it was finished before the second time frame ..." Read more
"I loved my repair work from elite they kept me informed, involved & updating me throughout the entire process!! 10 out of 10 recommend!!"
"Everything was great. Updates via text were very helpful."
"Excellent communication. Willing to listen and provide thorough explanation of the entire process."
"Better communication during the repair process. The text I received werent very informative."
"... expert services and timely repairs all while providing superior communication throughout the process. Couldnt be happier with my repair and their services." Read more

My Experience

I was very pleased with the whole experience. Everyone at elite was very easy to work with and made the whole process very smooth. Everything from getting the rental and dealing with insurance to the actual job and the end result was a great experience. I would definitely recommend them to anyone.

My Experience

I was wondering if the tow base plate came with two 7 foot safety cables? It usually does. If it did and you forgot to give them to me, could you send them to my home address? Thanks.

Likely to Recommend

This score has no bearing on your business - it is scored low because I live in Maryland and have no friends or colleagues in Ohio, so very unlikely I will recommend you. Be assured I would highly recommend you if I knew anyone in the area.

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Customer Service

My Experience

I had a great experience with Elite Auto Services! The team was professional, friendly, and helpful. They provided excellent service and took the time to make sure everything was done properly. I appreciate their honesty, quality of work, and customer service. I highly recommend Elite Auto Services to anyone looking for reliable auto service. Thank you for the great experience!

Likely to Recommend

Repair Quality

I am very satisfied with my experience at Elite Auto Services. From the beginning, the staff was friendly, respectful, and professional. They made me feel welcome and took the time to help me with my vehicle repair needs. I appreciated their communication, customer service, and efforts to make the repair process smooth and convenient. The overall experience was positive, and I appreciate the hard work of the team. Good customer service and honest communication are very important to me, and I am thankful for the service I received. I would recommend Elite Auto Services to friends and family, and I would consider returning for future vehicle maintenance or repairs. Thank you to the entire team at Elite Auto Services for your time, effort, and service!

Customer Service

Great experience with Elite Auto Services! The staff was friendly, professional, and helpful. They made the repair process easy, and I appreciate their excellent customer service. I would definitely recommend them to others!

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My Experience

Everything was great. Updates via text were very helpful.

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Returned Clean

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Quality job,faster repair.

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Best quality.

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Great job. Quality paint job. Freneldly

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Took care of my truck quickly and I didn’t have to deal with the insurance

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Returned Clean

My Experience

2nd job Elite did for us...looks like a new car!. Excellent work and courteous staff.

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I have been impressed from start to finish. Thank you for providing a great option for repairs in Licking county.

My Experience

I am impressed by the customer service. Trinity is great in explaining everything that needs to be done as well as going out of her way to help with other issues on the car . I really appreciate the whole team. Thank you!!!

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The car looks as good as new

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Returned Clean

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Excellent service

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Returned Clean

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Quality work

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Thank you so much for getting my little Fit back to me in time to go on a camping vacation. She looks beautiful 😍

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