Elite Auto Services

4.8 (418reviews)
94%
71 Shackelford Road,  Pataskala,  OH  43062
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Shop AssistantSparkles

COLLISION REPAIR SPECIALIST Proudly serving Central Ohio since 2002, Elite Auto Services operates from an 18,000 square foot, top of the line facility built for today's vehicles. We perform precision repairs, superior color matching paint system, and advanced safety recalibration using factory-approved procedures to restore your vehicle's safety, structure, and finish, exactly as the manufacturer intended. What to Expect When You Choose Elite • A Clear, Honest Repair Plan • Your Safety Comes First • Stress Free Insurance Experience •Quality That Lasts

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (418)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear communication, and timely repairs. Many highlight the seamless repair process, with staff going above and beyond to assist with insurance coordination and keeping customers informed at every step. The quality of bodywork and paint repairs is frequently described as exceptional, with vehicles returned looking brand new and often cleaner than when dropped off. Customers appreciate the regular text and call updates throughout the repair process. A few customers noted areas for improvement, including occasional delays beyond initial estimates, isolated concerns about repair quality, and requests for clearer communication around billing practices - all reflecting direct customer feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"... picking up the car. We couldn't be happier with the quality of the repair and how nice the car was cleaned up for us. Appreciated the quick scheduling, updates ..." Read more
"Great communication and service. The body work exceeded my expectations!"
"... ive ever been to and the work they done is unreal, my car looks better than the day I got it somehow!" Read more
"I hated them. They put 5 dents in the back of my trunk, that WAS NOT there before,then would NOT take responsibility for what they ..." Read more
"... communication. However dissapointed in the work. None of the welds were ground down for the new bar. When they pulled the frame as requested, no one thought ..." Read more
"I loved my repair work from elite they kept me informed, involved & updating me throughout the entire process!! 10 out of 10 recommend!!"
"Every Tuesday and Thursday, I could count on an update of where they were on my Vehicles progression"
"Excellent communication. Willing to listen and provide thorough explanation of the entire process."
"Better communication during the repair process. The text I received werent very informative."
"... expert services and timely repairs all while providing superior communication throughout the process. Couldnt be happier with my repair and their services." Read more

My Experience

My Experience

Quality work

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Thank you so much for getting my little Fit back to me in time to go on a camping vacation. She looks beautiful 😍

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Rear bumper cover and front tow hook cover.

Likely to Recommend

Repair Quality

I didn't get the little door that covers the tow hook Also I asked Patrick to fix the two scuffs on the rear bumper. He to pictures of them

Customer Service

Please read by extensive review on your website

Returned Clean

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

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I would recommend Elite too anyone.

Repair Quality

My car was perfectly put back to looking brand new. They even cleaned the inside that was a mess due to having my dogs in it. I would highly recommend Elite to do work on my vehicles from now on.

Customer Service

Customer service was excellent. The shop closed right before I arrived. They still went in took payment and handed me my keys.

Returned Clean

Likely to Recommend

Repair Quality

In the process of returning vehicle to address some paint issues.

Customer Service

Good communication from start to finish.

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Repair Quality

Customer Service

My Experience

I had a great experience with Elite Auto Services. They provided expert services and timely repairs all while providing superior communication throughout the process. Couldn’t be happier with my repair and their services.

Likely to Recommend

I will be recommending your services.

Repair Quality

Patrick and the young lady in the office were super supportive. I will recommend your establishment to all my friends and family. You went above and beyond to ensure a seamless rebuild of my 2018 Dodge Challenger. Thank you

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Returned Clean

My Experience

Always willing to help, and has always had my back with repairs

Likely to Recommend

Repair Quality

Bait and switch, with no contact with someone with authority to speak too, with the owner indefinitely out when need to talking with them. Had a AAA call for my wife’s car towed a hour and half away to your shop with the promise it’s would be under $2500 when agreed to. Then have immense amount of mark up on different reasonings with paint and pint supplies cost near $2k when I mentioned I didn’t need it. Then when I have been low balled enough to sell the car towed you, you won’t even pay me for the value of engine. I understand you guys need to make money and it’s not a charity. But when I walk in to sell my car I get 3 and lowest quote to fix my car after I decided to sell to you. Communication surround the different quotes was unclear and felt like you took advantage of my wife and me to get the car. I hope you have a clear structured way to deliver quotes and better to have someone there when a client drives a 1.5 hours to meet them.

Customer Service

Returned Clean

My Experience

My Experience

I can’t thank you all enough for helping me with my Santa Fe. I was so stressed until you guys stepped in and helped out. It looks great!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

The service was exceptional from the initial estimate all the way to picking up the car. We couldn't be happier with the quality of the repair and how nice the car was cleaned up for us. Appreciated the quick scheduling, updates and coordination with our insurance company. Will definitely recommend to others.

Likely to Recommend

Will definitely recommend to others

Repair Quality

Exceptional service from the estimating process, scheduling, communications, and quality of work. Was very impressed and appreciated the extras like cleaning the car. Would definitely recommend to others.

Customer Service

Very satisfied.