EM Collision Repair, Inc.

4.9 (1,384reviews)
99%
164 Grovedale Road,  Bristol,  TN  37620

EM Collision is a full service collision repair facility serving our customers of the Tri-City area since 1999. We are I-CAR GOLD certified, a certification only about 10% of shops achieve, so you can feel confident your vehicle will be repaired properly. We strive for perfection in all that we do! We are a family owned and operated business. Guaranteed color match.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (1,384)

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Great work as always Thanks for all y ou're help!!!!! Will use you again when needed Jack

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The repair came out great! I couldn’t have asked for a better job, but since I’ve had my beautiful car I love so much it now has ants inside of it. It has drove me crazy. Today finally I bought some bug spray which I don’t want to do and stayed the inside. I tried to avoid it. It had to of been parked near ants with the windows down idk. But I bought my spotless12/31 and came to you clean inside so no ants. Came back with ants. So annoying.

Customer Service

You all were great

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Only auto repair shop ill use

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Great service

Customer Service

Wonderful

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Returned Clean

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Good communications on the process of repairs to my car.

Customer Service

It was good of EM Collision to take care of the rental car expenses until repairs to my car were completed.

Returned Clean

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Not sure how the services provided could have been improved. Very satisfied.

Repair Quality

Good work.

Customer Service

Very professional and proactive.

Returned Clean

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Returned Clean

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Great service, speedy return

Customer Service

Very friendly

Returned Clean

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They had my car for over a month. The first time they told me to come pick it up it looked almost as bad as when I dropped it off. They scratched my window and didn’t fix the dent at all. When I came to pick it up the second time they scratched up a trim piece and I can still see the dent in the side of my car. Communication was horrible

Customer Service

Communication was horrible and one of the men was very rude. The manager was patient and kind and attempted to resolve the issues

Likely to Recommend

I would be happy to recommend EM Collision to anyone.

Repair Quality

EM Collision was great! The staff was very courteous and attentive. April was very helpful and I greatly appreciate her. The car repair was outstanding. My car looks absolutely great! Thank you EM Collision.

Customer Service

All of the customer service staff were kind, courteous and attentive! I would recommend EM Collision to anyone who needs collision repair. The ladies in the front office were absolutely great!

Returned Clean

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Pleased with the work done on my vehicle

Repair Quality

Employees kept me informed about the status of my vehicle. I am pleased with the results of the work they did.

Customer Service

Anytime I called employees were very helpful and always polite.

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Polite, and timely

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Returned Clean

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Returned Clean