Gerber Collision & Glass - Bristol

4.8 (500reviews)

96%

(423) 652-0131

2339 Volunteer Pkwy, Bristol, TN 37620

96%

See Photos

2339 Volunteer Pkwy
Bristol, TN 37620

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Take photos and get an online estimate

Online Estimate

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About Gerber Collision & Glass - Bristol

See Photos

2339 Volunteer Pkwy
Bristol, TN 37620

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years.

Gerber Collision & Glass - Bristol offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (500)

Sort By:
Newest
Rating

474 Customers Rated

5 Stars

86.2% Complete

(431)
4 Stars

5.8% Complete

(29)
3 Stars

0.4% Complete

(2)
2 Stars

1.2% Complete

(6)
1 Star

0% Complete

(0)
< 1 Star

1.2% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for exceptional service quality, with many noting their vehicles look like new after repairs. The staff receives high marks for professionalism, friendliness, and accommodation throughout the repair process. Communication stands out as a strength, with many customers appreciating regular updates and clear explanations. Timeliness is generally strong, with several repairs completed ahead of schedule. The shop's attention to detail, including thorough cleaning and detailing of vehicles, exceeds customer expectations. While some customers experienced delays due to parts availability or needed follow-up visits for minor issues, the overall sentiment reflects strong satisfaction with the quality of work and customer service experience.

Select to learn more

Service Quality
Timeliness
Communication

"They did a great job you can't tell where the damage was."

"This team was great from start to finish, car looks like new"

"The work was perfect. I tried to find something wrong and couldn't."

"Very pleased and impressed with Gerber. 1010 experience."

"My truck looks terrific, great work. I am so pleased. To look at my truck he would never have guessed anything ..." Read more

"It was completed earlier than expected!"

"They said it would take a week. It took one week exactly."

"My vehicle was ready when promised, but was still definitely earlier than I expected."

"Absolutely"

"It was an extremely fast and excellent repair"

"I got updates on the progress almost every day."

"1000% No hassles OR delays"

"... shop at this location was a pleasure to work with. They answered all my questions promptly and answered phones and return phone calls as needed." Read more

"Professional and engaging. Kept us informed during the whole process."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"They did a great job you can't tell where the damage was."

"This team was great from start to finish, car looks like new"

"The work was perfect. I tried to find something wrong and couldn't."

"Very pleased and impressed with Gerber. 1010 experience."

"My truck looks terrific, great work. I am so pleased. To look at my truck he would never have guessed anything ..." Read more

"It was completed earlier than expected!"

"They said it would take a week. It took one week exactly."

"My vehicle was ready when promised, but was still definitely earlier than I expected."

"Absolutely"

"It was an extremely fast and excellent repair"

"I got updates on the progress almost every day."

"1000% No hassles OR delays"

"... shop at this location was a pleasure to work with. They answered all my questions promptly and answered phones and return phone calls as needed." Read more

"Professional and engaging. Kept us informed during the whole process."

Shirley (Chevrolet owner) reviewed 8/6/26

Repair is a process. I'm hopeful and pleased to have my truck back. They did a great job cleaning up my truck. Staff is helpful

Robin (Chevrolet owner) reviewed 8/6/26

Whole process was pleasant. Very easy to work with.

Quality of work was superior.

Very courteous and informative.

Michael (Nissan owner) reviewed 8/3/26

Laura (Chevrolet owner) reviewed 8/3/26

Will absolutely recommend Gerber to my friends.

Excellent communication and work.

Excellent

Nancy (Toyota owner) reviewed 7/31/26

Great customer service, communication and repair

Glena (Nissan owner) reviewed 7/30/26

Just one complaint it took a total of 2 weeks when they stated one week this caused work difficulties which affected my income in a negative way which should be their consideration as it would have impacted them also if roles were reversed but repairs are satisfactory

Did not even address me at time of entry to business a hello good morning would have been not only nice but professional.

James (Nissan owner) reviewed 7/28/26

Troy (Jeep owner) reviewed 7/27/26

Roberta (Toyota owner) reviewed 7/27/26

Stacy (Dodge owner) reviewed 7/27/26

David (Hyundai owner) reviewed 7/23/26

Great Service!

Phyllis (Toyota owner) reviewed 7/23/26

Everyone was so nice and helpful.

Madison (Kia owner) reviewed 7/20/26

They were amazing and so kind to me! I would recommend them to everyone!

Amazing

Teresa (Ford owner) reviewed 7/18/26

Well handled. Keep up the good work! Much better than fooling with Ford dealership. Much thanks and respect.

Timothy (Toyota owner) reviewed 7/17/26

The repairs were great. Everything looked and functioned as if it was brand new.

Everyone was very polite and explained everything well. No miscommunication.

Francis (Ford owner) reviewed 7/16/26

Angela (Chrysler owner) reviewed 7/15/26

Tim (Chevrolet owner) reviewed 7/13/26

Spike (Toyota owner) reviewed 7/13/26

Already have

Great Team and Beautiful work

Great Team and Beautiful Work!

Gary (Toyota owner) reviewed 7/13/26

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Gerber Collision & Glass - Bristol

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Bristol

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (500)

474 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 1.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?