Empire Auto Body & Collision Center Inc.

5.0 (122reviews)
100%
770 RT 17M,  Middletown,  NY  10940
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (122)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job done on truck. Very Pleased

Customer Service

Very informative

Returned Clean

My Experience

Empire auto runs like a well oiled machine. The text updates are extremely helpful, the job always turns out extremely professional, and the office staff are absolutely amazing. They take the time the explain what the car needs and why, prices are very reasonable, and the work is timely. A truly wonderful repair shop!

My Experience

Can’t say enough good things about Empire Collision. They could not have been more kind and courteous, kept me updated nearly daily with the progress of the work on my car. No wonder they have a 5 Star rating! Would not hesitate to recommend them to others!

Likely to Recommend

Repair Quality

Efficient, friendly. Looking forward to continuing doing business with them for general auto repair.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent!

Customer Service

Ex cellent!

Returned Clean

Likely to Recommend

I Don’t want to have to use a mechanic/body shop but I will DEFINITELY Use Empire when I do!

Repair Quality

Very Friendly and the work was completed before my estimated date. When I picked it up my car was cleaned and vacuumed. What a Nice Surprise!

Customer Service

Very Efficient and Friendly.

Returned Clean

My Experience

Excellent service and communication!!

Likely to Recommend

Repair Quality

Excellent service!!

Customer Service

Always keeps you updated on repair

Returned Clean

Likely to Recommend

Repair Quality

Excellent work, very professional,

Customer Service

Returned Clean

Likely to Recommend

Anyone that i will know of in the future i will certainly recommend Empire.

Repair Quality

I can't say enough about how satisfied I am with the service that Empire performed on my truck. It was a great pleasure to do business with you and I will recommend your company to anyone that I know that needs a quality body shop.

Customer Service

Very pleasant and respectful.

Returned Clean

My Experience

Great communication throughout the process. Excellent craftsmanship! Very pleased!

Likely to Recommend

Repair Quality

Customer Service

Ed demonstrated excellent customer service.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Service was very good. Work completed in a great time frame and staff was very good and explained everything. Completed all paperwork and took care of all insurance papers. Hopefully the deer will leave me alone, but if I needed any repair work on my car they are the only place to go. Thank you for the great service.

My Experience

I am quite pleased with the work Empire Auto Body did from the body work to the tires and needed brakes. They were courteous, professional and helpful. I will definitely go back for even minor repairs. Thank you Ed and Tony!

My Experience

Tony and Ed were real nice to deal with. And my vehicle came out great...it's nice to no there are decent people still out there.

Likely to Recommend

Repair Quality

Glad I want with this place for my truck body work, dealing with Tony & Ed is exceptional I am going back to get new tires put on my p/u. And after that having my wife's vehicle done as well brakes/tires.

Customer Service

Returned Clean

My Experience

How i wish I met Tony and Ed years before. They are both knowledgeable and generous with their knowledge. Learned so much in just this one service. Hope I won't need repairs but if I do, Empire is it. Service is excellent.

Likely to Recommend

Repair Quality

Superb repair quality, very nice people to deal with.

Customer Service

Returned Clean

My Experience

The guys at Enpire auto are absolutely wonderful. They were very informative and professional. Excellent work and customer service!

Likely to Recommend

Awesome experience here and highly recommend.

Repair Quality

Truly a great experience as Ed was so informative about everything and guided me through the entire process while contacting me if needed. The work that was completed was perfect. Thank you.

Customer Service

Everything went great and Ed and owner were awesome to work with and the repairs were perfectly fixed.

Returned Clean