European Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

The timeline was completely different than what I was promised at drop off (6 weeks vs 1 week). The team was not proactive at all. The cost was extremely high, I am very sad for my insurance costs.

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and customer service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Hicieron un buen trabajo. Toco quedo impecable. Gracias

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job on the PPF wrapping. Great communication from Chris as well

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

May be too soon to tell, but so far, so good

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0 -

Yes because car looks so good

Repair Quality - 5.0/5.0 -

Kinda slow but car looks fantastic

Customer Service - 4.0/5.0 -

They were a bit scattered

Likely to Recommend - 5.0/5.0 -

European Collision Center does overall a good job .

Repair Quality - 4.0/5.0 -

I had to bring the car several times for it to be properly adjust . They did adjusted properly after .

Customer Service - 4.5/5.0 -

Customer service representative’s were nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and attention to detail. Awaiting one more part (back seat) but so far the car is great and I’m happy with the service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

see previous comments

Repair Quality - 1.0/5.0 -

All my radio stations were changed. My clock was changed. My Blue Tooth no longer functions, and I can't reconnect it. I look forward to telling the insurance company about all that was done to my car while it was in your care. I certainly hope they take their business elsewhere in future.

Customer Service - 1.0/5.0 -

All my radio stations were changed. The clock was changed. My BlueTooth was disconnected, and I can't seem to reconnect it. This level of careless destruction is unpardonable. I certainly intend to bring it to the attention of the insurance company, with the recommendation that they take their business elsewhere.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 4.5/5.0 -

Customer service is great I only wished that they would call me more often to update me on status instead of me having to call 2-3 times a week. Overall when they did answer when I would call they were nice and helpful.

Likely to Recommend - 5.0/5.0 -

Already have recommended to friends and family

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All staff from the front desk to auto technicians were 10.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair work done in a timely and professional manner

Customer Service - 5.0/5.0 -

Repair work done in a timely and professional manner

My Experience - 0.0/5.0 -

After waiting for weeks for the parts (not your fault), the repair which was estimated at 7-10 days ended up taking almost a month. The parts had arrived damaged but nobody checked them until they were installing them. Then when it was finally supposed to be ready they did not have it ready in time before my trip, resulting in an additional week delay. I incurred significant extra costs on a rental car and Uber fees.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0