F1rst Team Automotive - Hampton

4.5 (1,924reviews)
87%
1073 W Mercury Blvd,  Hampton,  VA  23666
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Shop AssistantSparkles

Originally Davenport Lewis Chevrolet, First Team Automotive has been family owned and operated since 1946. Today, 3rd Generation Owner and Chief Operating Officer, Ashton Lewis, Jr. leads the company that consists of our Chevrolet store, along with First Team Kia, First Team Toyota, First Team Honda, and First Team Subaru in Chesapeake and FirstTeam Subaru in Norfolk.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car

Reviews (1,924)

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Everything was good

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Great job

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Great

Returned Clean

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Work was fine did good job

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No communication windows wasnt addressed couple other things wanted brakes checked

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Excellent repair work. My car was in the shop for three weeks. I would have liked a weekly up date on repairs. A Portal or text message.

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I would tell everyone to stay far away from this place

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The customer service was horrible

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It was a terrible experience. They misplaced the paperwork I signed when dropping off the car, so they didn't touch my car for more than 3 days. Even with me repeadely calling and leaving messages for a retun call. They never answer the phone or return calls when a message is left. Had to call the dealership side several times to have someone track down an employee to return my calls. Then the manager Aaron finally called me back and asked for the paperwork. I reminded him that I filled that out when I droped off the car. He then says "oh she must have misplaced it", (I signed it with him and left it with him). He is the one who must have misplaced it. They had my car for 2 weeks on a repair that was only supposed to take a few days. Didn't communicate well with my insurance either. Over all terrible, terrible customer service.

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I’m so happy with the service! Everyone was very professional and took care of every detail. The experience exceeded my expectations, and I highly recommend them to everyone.🌷

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Returned Clean

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