Factory Collision Center, LLC.

5.0 (696reviews)

100%

(978) 304-1941

2 Birch Rd. Suite 103, Middleton, MA 01949

100%

See Photos

2 Birch Rd. Suite 103
Middleton, MA 01949

Get Directions Website Email

About Factory Collision Center, LLC.

See Photos

2 Birch Rd. Suite 103
Middleton, MA 01949

Get Directions Website Email

In operation 6 years.

Factory Collision Center is a state-of-the-art repair facility located in Middleton Ma. Here at Factory Collision Center, we follow all manufactures repair procedures and use the highest grade of materials for a factory finish. We are a family-owned business that takes pride in the repairs we complete. Every car that comes in is treated as if it were our own. Our commitment to every customer and the community is what has helped us become one of the fastest growing shops in the area. We pride ourselves on keeping customers updated throughout the process either through phone calls, texts or emails.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (696)

Sort By:
Newest
Rating

689 Customers Rated

5 Stars

94.8% Complete

(660)
4 Stars

3.6% Complete

(25)
3 Stars

0.4% Complete

(3)
2 Stars

0.1% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return, complete with interior and exterior detailing that exceeded expectations. The team's communication stood out as a highlight, with regular text and call updates keeping customers informed throughout the entire repair process. Timeliness was also well-received, with several vehicles completed ahead of schedule. Customers appreciated the seamless handling of insurance coordination and rental car arrangements. A few customers noted delays due to parts availability or supplier issues, which they acknowledged were outside the shop's control. Overall, the experience is described as hassle-free, professional, and highly recommended.

Select to learn more

Service Quality
Timeliness
Communication

"Factory Collision Center is the best! Their work is extraordinary. My car looks like it was never in an accident. Paint match was perfect. ..." Read more

"The repair itself turned out beautifully. They made sure my car received OEM original equipment ..." Read more

"Factory Collision Center did an awesome job repairing my bumper. My car looks brand new. The customer service ..." Read more

"Incredible workmanship and customer service! The whole team went above and beyond to ensure my jeep was ..." Read more

"... informative and helpful throughout the whole process. The repairs were quick and high quality. Would absolutely recommend this place!" Read more

"It was ready earlier than expected! Which was awesome."

"Looked great and done in a very timely manner."

"Everything went to schedule and was updated regularly which made everything so much easier."

"... informed on the process. From spot on quitting to fast quality turn around I wouldnt bring my vehicles anywhere else." Read more

"Was told 3 weeksdepending on parts availability picked it up a couple of days over three weeks. No issue with that."

"Communication was perfect including updates and customer service and professionalism is top notch."

"The texts every few days explaining my vehicles progress saved me calling to find out where we stood."

"... from the very start. They set up my rental for me, kept me updated via text every day as to what stage of repair my vehicle was in and both times my car ..." Read more

"... was perfect. Customer service was also exceptional. They kept me updated on the repair progress every step of the way and arranged car rental for pick up and ..." Read more

"Easy to work. Excellent communication."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Factory Collision Center is the best! Their work is extraordinary. My car looks like it was never in an accident. Paint match was perfect. ..." Read more

"The repair itself turned out beautifully. They made sure my car received OEM original equipment ..." Read more

"Factory Collision Center did an awesome job repairing my bumper. My car looks brand new. The customer service ..." Read more

"Incredible workmanship and customer service! The whole team went above and beyond to ensure my jeep was ..." Read more

"... informative and helpful throughout the whole process. The repairs were quick and high quality. Would absolutely recommend this place!" Read more

"It was ready earlier than expected! Which was awesome."

"Looked great and done in a very timely manner."

"Everything went to schedule and was updated regularly which made everything so much easier."

"... informed on the process. From spot on quitting to fast quality turn around I wouldnt bring my vehicles anywhere else." Read more

"Was told 3 weeksdepending on parts availability picked it up a couple of days over three weeks. No issue with that."

"Communication was perfect including updates and customer service and professionalism is top notch."

"The texts every few days explaining my vehicles progress saved me calling to find out where we stood."

"... from the very start. They set up my rental for me, kept me updated via text every day as to what stage of repair my vehicle was in and both times my car ..." Read more

"... was perfect. Customer service was also exceptional. They kept me updated on the repair progress every step of the way and arranged car rental for pick up and ..." Read more

"Easy to work. Excellent communication."

Danielle (Hyundai owner) reviewed 8/24/26

I would absolutely recommend! Friendly, kind, quick, reliable, and accountable!

My car was brand new before the accident and I was so distraught, but you made my car look brand new again! Thank you!

I sincerely appreciated the text updates! They were timely and an informative!

Robert (Mitsubishi owner) reviewed 8/24/26

Always a pleasure to work with you all

Ronald (Toyota owner) reviewed 8/24/26

Mark (Mercedes-Benz owner) reviewed 8/21/26

Melissa (Mazda owner) reviewed 8/20/26

I will recommend everyone I know to factory collision. They were so helpful and considerate and overall I had such a good experience.

Shannon (Hyundai owner) reviewed 8/20/26

Javier (Nissan owner) reviewed 8/17/26

Jeremy (Toyota owner) reviewed 8/17/26

Joanne (Kia owner) reviewed 8/17/26

Car looks beautiful

Maranatha (Hyundai owner) reviewed 8/17/26

The staff was very professional, pleasant, kind, and patient. Overall, Great customer service. I would recommend this place to everyone!

David (BMW owner) reviewed 8/13/26

Excellent work, good communication

Emily (Subaru owner) reviewed 8/13/26

Debra (Jeep owner) reviewed 8/6/26

They went above and beyond to ensure my vehicle was repaired to the highest standard

Daniel (Honda owner) reviewed 7/28/26

Jacqueline (Nissan owner) reviewed 7/27/26

Peter (Chevrolet owner) reviewed 7/24/26

Your service was great!!! Workmanship was spot on. Truck looks great!!! Staff kept me well informed on status, friendly and courteous!!

Bruce (Kia owner) reviewed 7/22/26

The repair looks brand new.

They did an excellent repair. Keep me updated to date on the status of the repairs. The car was spotless when I picked it up.Lauren was very pleasant to talk with.

Jackie (Acura owner) reviewed 7/21/26

Only rated a “10” bc there wasn’t a higher number! Could not be happier with the body work that they did & their customer service. I dealt with Lauren who is the sweetest soul & a great communicator. I will definitely be a repeat customer! Thank you all

David (Honda owner) reviewed 7/9/26

Nicholas (Nissan owner) reviewed 7/3/26

Repair not completely finished. Nissan has not provided the final parts to complete repair repair.

Still waiting for my bumper, very kind and respectful people trying to do their best to finalize my repair

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Factory Collision Center, LLC.

About Factory Collision Center, LLC.

Reviews (696)

689 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?