Factory Collision Center, LLC.

5.0 (712reviews)

100%

(978) 304-1941

2 Birch Rd. Suite 103, Middleton, MA 01949

100%

See Photos

2 Birch Rd. Suite 103
Middleton, MA 01949

Get Directions Website Email

About Factory Collision Center, LLC.

See Photos

2 Birch Rd. Suite 103
Middleton, MA 01949

Get Directions Website Email

In operation 6 years.

Factory Collision Center is a state-of-the-art repair facility located in Middleton Ma. Here at Factory Collision Center, we follow all manufactures repair procedures and use the highest grade of materials for a factory finish. We are a family-owned business that takes pride in the repairs we complete. Every car that comes in is treated as if it were our own. Our commitment to every customer and the community is what has helped us become one of the fastest growing shops in the area. We pride ourselves on keeping customers updated throughout the process either through phone calls, texts or emails.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (712)

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Newest
Rating

705 Customers Rated

5 Stars

94.9% Complete

(676)
4 Stars

3.5% Complete

(25)
3 Stars

0.4% Complete

(3)
2 Stars

0.1% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs described as flawless and vehicles returned looking brand new. The team receives high marks for professionalism, friendliness, and thoroughness. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is well-regarded, with many vehicles completed on or ahead of schedule. Customers also frequently highlight the unexpected bonus of having their vehicles cleaned inside and out upon return. A few customers noted parts-related delays, though these were attributed to suppliers rather than the shop itself. Overall, the feedback reflects an exceptionally positive experience across all aspects of service.

Select to learn more

Service Quality
Timeliness
Communication

"Factory Collision Center is the best! Their work is extraordinary. My car looks like it was never in an accident. Paint match was perfect. Customer ..." Read more

"The repair itself turned out beautifully. They made sure my car received OEM original equipment manufacturer ..." Read more

"Incredible workmanship and customer service! The whole team went above and beyond to ensure my jeep was returned ..." Read more

"... very professional and took amazing care of my car. was as if it was never in an accident. they even went the extra mile cleaning my interior trunk was a mess ..." Read more

"... before the accident and I was so distraught, but you made my car look brand new again! Thank you!" Read more

"It was ready earlier than expected! Which was awesome."

"Looked great and done in a very timely manner."

"... informed on the process. From spot on quitting to fast quality turn around I wouldnt bring my vehicles anywhere else." Read more

"I was surprised how fast they got it done."

"Was told 3 weeksdepending on parts availability picked it up a couple of days over three weeks. No issue with that."

"Communication was perfect including updates and customer service and professionalism is top notch."

"The texts every few days explaining my vehicles progress saved me calling to find out where we stood."

"The communication was great"

"The team at Factory Collision Center were communicative, informative and helpful throughout the whole process. ..." Read more

"... Factory Collision Center. The work was done quickly and they kept me up to date on progress with text communication." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Factory Collision Center is the best! Their work is extraordinary. My car looks like it was never in an accident. Paint match was perfect. Customer ..." Read more

"The repair itself turned out beautifully. They made sure my car received OEM original equipment manufacturer ..." Read more

"Incredible workmanship and customer service! The whole team went above and beyond to ensure my jeep was returned ..." Read more

"... very professional and took amazing care of my car. was as if it was never in an accident. they even went the extra mile cleaning my interior trunk was a mess ..." Read more

"... before the accident and I was so distraught, but you made my car look brand new again! Thank you!" Read more

"It was ready earlier than expected! Which was awesome."

"Looked great and done in a very timely manner."

"... informed on the process. From spot on quitting to fast quality turn around I wouldnt bring my vehicles anywhere else." Read more

"I was surprised how fast they got it done."

"Was told 3 weeksdepending on parts availability picked it up a couple of days over three weeks. No issue with that."

"Communication was perfect including updates and customer service and professionalism is top notch."

"The texts every few days explaining my vehicles progress saved me calling to find out where we stood."

"The communication was great"

"The team at Factory Collision Center were communicative, informative and helpful throughout the whole process. ..." Read more

"... Factory Collision Center. The work was done quickly and they kept me up to date on progress with text communication." Read more

Lawrence (Subaru owner) reviewed 10/8/26

Great job on the repairs. Enjoyed spending time with the friendly staff manning the front desk.

Matthew (Jeep owner) reviewed 10/8/26

Everyone was professional and communicated well. Work was done with quality and in a timely manner.

Richard (Nissan owner) reviewed 9/28/26

Derek (Volkswagen owner) reviewed 9/24/26

Robert (Toyota owner) reviewed 9/23/26

Great technician!

Outstanding!

Kevin (Honda owner) reviewed 9/21/26

Already did, let me know when Jenna gets there.

Awesome crew and people there! They also did an amazing job and looks like it’s Factory new! Cant say enough good things about them!

Amazing, Amazing, Amazing!!! Will always come here for any other future issues.

Darren (Kia owner) reviewed 9/21/26

Car looks brand new

Kept informed via text. Worked perfectly for me.

Edward (Chevrolet owner) reviewed 9/18/26

I recommend them highly to family and friends

Factory Collision Center took very good care of me and my car, very professional and they were in constant touch. Very happy with them.

Fantastic!!

Savanna (Jeep owner) reviewed 9/17/26

Fantastic work. The women at the front desks were absolutely amazing to work with as well. Everything went smooth and was updated along the way.

Madeline (Honda owner) reviewed 9/17/26

It was a great customer service experience Very efficient and fixed car quickly and kept me updated. I was pleasantly surprised that they cleaned my car inside and out before returning it to me

Courtney (Honda owner) reviewed 9/17/26

Alan (Chevrolet owner) reviewed 9/16/26

Konstantinos (Lexus owner) reviewed 9/14/26

Excellent service and customer interactions

Great communications throughout the service period

Valian (Hyundai owner) reviewed 9/10/26

I would give an 11 if possible- excellent service

Excellent!

Corey (Subaru owner) reviewed 9/4/26

I was blown away by the great service at Factory Collision Center. The work was done quickly and they kept me up to date on progress with text communication.

Achilles (Kia owner) reviewed 8/31/26

Danielle (Hyundai owner) reviewed 8/24/26

I would absolutely recommend! Friendly, kind, quick, reliable, and accountable!

My car was brand new before the accident and I was so distraught, but you made my car look brand new again! Thank you!

I sincerely appreciated the text updates! They were timely and an informative!

Robert (Mitsubishi owner) reviewed 8/24/26

Always a pleasure to work with you all

Ronald (Toyota owner) reviewed 8/24/26

Mark (Mercedes-Benz owner) reviewed 8/21/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Factory Collision Center, LLC.

About Factory Collision Center, LLC.

Reviews (712)

705 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0