Factory Finish Collison Center

Likely to Recommend - 5.0/5.0 -

I have already shared our complete satisfaction with family & friends. I will continue doing so. It’s rare to do business with a company as efficient and professional as your’s. Your company Is outstanding, and has our business in the future, if the need presents itself. Thank you ~

Repair Quality - 5.0/5.0 -

I couldn’t be more pleased with the repair, and condition my car was in! I was notified the repairs had been completed and my car was ready for pick up. Not only did they make the repair, but in addition, the car had been washed and appeared like a new car. I appreciate them going the extra mile. Great job from a company who knows how to treat their customers! Very professional & organized!

Customer Service - 5.0/5.0 -

I have already cover this area… Great customer service! I couldn’t be more pleased!! 👍👍

My Experience - 5.0/5.0 -

While I had to bring the vehicle back to have a couple of minor things adjusted, Manuel was very professional and kind.. He kept his word and got my truck put back together. 100% satisfied. Jeff

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Time frame longer than expected

My Experience - 5.0/5.0 -

Jerimiah is the BEST!!! Makes sure everything is done correctly.

My Experience - 5.0/5.0 -

The car looks like new and the staff is helpful and friendly.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Repair was not straight. Roof isn’t aligned with lift gate and Antenna does not seat flat. Car was not cleaned. Very dusty inside and some liquid steak on interior. This job iwas really poor.

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Manuel was very professional and helpful.

Likely to Recommend - 0.5/5.0 -

If I could rate it a 0, I would! I wouldn’t recommend this shop to no one!

Repair Quality - 0.5/5.0 -

I took my car to this shop for the first time on June 12, 2023 and it will be the last time. My 2019 Kia Stinger (Premium) was in an accident, which required the front bumper, passenger side fender, and passenger front tire and rim to be replaced. Throughout the repairs, an alignment and suspension was needed. Factory Finish had my car for 6 weeks. During the 6 weeks, I did not receive one courtesy call about my car. I had to always end up calling them. When I would call and check on the progress, they always responded they needed to order another part or needed another day. At this point, they’re ordering part for part instead of ordering all parts at once. When I picked up my car on July 18, 2023, the work lack effectiveness and had major discrepancies. Here is a list of the detailed discrepancies: Clear coat running on bumper Adjust passenger headlight or front bumper Tire pressure monitoring system indicator light on dashboard Low windshield wiper fluid Check system message comes on when car starts Passenger fender loose and not lined up Adhesive on rim from balancing rim I dropped my car back off on July 24 after speaking with Jeremiah regarding the discrepancies. I was told my car would be ready by the end of the day. It was not. I then had to call to see if it was ready, only to be told by Manuel they need a little more time because they were having trouble with the TPMS. He told me give them until noon on July 25. On July 25, I called around noon only to be placed on hold on 3 separate occasions. The 3rd time I called back and asked to speak with a manager. The manager informed me they were having trouble lining up the bumper around the passenger headlight and the TPMS Indio locator light still was on. I was livid and have the manager my thorough opinion of their services. He told me he would have to order ANOTHER PART for the bumper and headlight to align. Manuel called and told me my car was ready for pick up, but I will have o bring it back once the they parts come in. Manuel had to take my car to Discount Tire to check the TPMS just for them to tell him he ordered the wrong sensor. What a joke at this point. Now I have my car back, there are still a discrepancy they did not fix which was the clear coat paint running down my bumper!! WTH!!!! I’ve been inconvenienced, lied to, and given the run a round for 7 weeks and my car is still not up to par!!!!! Luckily, I’m a teacher who was off work for the summer and have other transportation, but what if I was the average person working every day? I would’ve been without a car. I have called m insurance company regarding these discrepancies and I’m thinking about taking my car back to Service King or my dealer to fix the discrepancies Factory Finish couldn’t. Factory Finish will be held liable for the cost. I always take my car to Service King or the Dealer and the time I try to trust a smaller company, this happens! I wouldn’t recommend this shop to anyone! Every time I went to pick up or drop off my car, there were at least 2-3 other customers complaining about receiving the same crappy service and how poor the communication is.

Customer Service - 0.5/5.0 -

No communication The receptionists left me on hold twice for 10-15 and didn’t come back to the phone but answered the phone when I called right back. The 3rd time I called, I asked to speak to a manager because at this point the customer service was ridiculous! No courtesy calls regarding vehicle repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a great job.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Totally satisfied great and amazing service

Customer Service - 5.0/5.0 -

Outstanding service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very nice, kind , polite answer all my questions in a professional manner

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Did not replace my license plate holder. Almost a month later I am still waiting on it to be ordered. Continued run around and no real help.

Customer Service - 1.5/5.0 -

Very friendly but I have been told the same thing repeatedly but my issue doesn’t get resolved.

My Experience - 5.0/5.0 -

Factory Finish came highly recommended by a family member, and the Crowley location definitely lived up to those recommendations. I was out of the country during the repairs, but I was kept up to date. The project was completed on time and it cost less than estimated. I highly recommend Factory Finish, and will definitely use them again. My car looks AMAZING! Thank you to everyone involved.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent communication, and the finest quality work...highly recommend.