Fetzner Collision, Inc.
We provide 60+ years of collision repair to the rochester area. Our experienced staff makes your repair simple from begining to end. Family owned and operated, we bring a welcoming approach to all your repair needs.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:00 pm |
| Tue | 7:00 am - 4:00 pm |
| Wed | 7:00 am - 4:00 pm |
| Thu | 7:00 am - 4:00 pm |
| Fri | 7:00 am - 4:00 pm |
| Sat | Closed |
Reviews (640)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased, Body work was awesome and the specialist did great work
Customer Service - 5.0/5.0 -
Customer service outstanding
Returned Clean
Likely to Recommend - 5.0/5.0 -
I even posted my experience on Social Media
Repair Quality - 5.0/5.0 -
Wonderful experience!
Customer Service - 5.0/5.0 -
Awesome staff that kept me informed each step of the way and went above and beyond by making sure my rental car was taken care of - very honest people
Likely to Recommend - 5.0/5.0 -
I couldn’t recommend Fetzner Collision fast enough. No other shop in Rochester has the ACTUAL FAMILY RUNNING THE FAMILY SHOP!
Repair Quality - 5.0/5.0 -
If that scale went up to 50 that wouldn’t be good or high enough to express how satisfied I have always been the Fetzner family.
Customer Service - 5.0/5.0 -
This most recent repair from Fetzner was to correct the horrible work another body shop did. The professional and kind staff have always surpassed my expectations. The whole crew starting from estimate the beautiful completion is nothing that I have ever the experienced before.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ora was great to work for. Very friendly, outgoing, and very knowledgeable. My car looked great outside and inside. Thank you, Norm
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was friendly, helpful and worked with me from start to finish. Ora was great, worked with me and with my insurance company and Tesla to pull everything together. The workmanship was outstanding the car looked good, cleaned inside and out. Thank you much, Norm
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The dealing with staff is very pleasant and prompt response
Customer Service - 4.0/5.0 -
The dealing with staff is very pleasant and prompt response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job. The car looks brand new
Customer Service - 5.0/5.0 -
Can't say enough about their excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend Fetzner collision to anyone that I know friends and family and even The stranger King fasteners a one in my book
Repair Quality - 5.0/5.0 -
Team Fetzner went above and beyond to make sure that I was satisfied with the work being done on my car.they took what seemed to be an impossible situation and made it possible to make sure that I was a satisfied customer upon the retrieval of my vehicle. I was very satisfied. Fetzner collision saved my vehicle.
Customer Service - 5.0/5.0 -
The customer service experience was a wonderful one they were attentive to my needs & they stayed in contact with me and also they allowed me to put in my personal input without malice of things that were of deep concern concerning my vehicle and they listened and they allowed me to have options and to be able to listen to the things that they put forth on the table for me of decision-making I appreciate them and thier customer service is a 1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely, now getting my son’s car done.
Repair Quality - 5.0/5.0 -
They did a great job, looks like it was never damaged. The car was so clean on the outside and even on the inside. Every time I talked with anyone from the office, they were always so helpful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Phenomenal work. My car looks amazing!
Customer Service - 5.0/5.0 -
They were transparent and kept me updated along the way.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The overall experience is great. There are two minor problems to be resolved. The first one is the rear door handle which needs to be adjusted to flush with the door. The second issue is that there are a few particles under painted area on fixed lift gate. Fetzner’s acknowledged the problems and will make another appointment to fixed both. Other than that they are very easy to talk to and work with.