First Collision

4.8 (1,151reviews)
97%
6014 Redell Road,  Baytown,  TX  77521
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Shop AssistantSparkles

First Collision has been officially certified by the following manufacturers for maintaining the proper equipment and training necessary to repair these vehicles back to factory specifications. Ford, Ford Aluminum F150, Hyundai, Nissan, Chevrolet, Buick, GMC, Cadillac, Chrysler, Dodge, Jeep, and Fiat. First Collision is part of the exclusive group of Certified Collision Care Providers that include only the best-in-class collision repair facilities. We have passed the rigorous certification process essential to ensure a proper and safe repair on these vehicles. Less than 5% of collision shops across the nation are able to meet these requirements. Our technicians undergo constant training to ensure we are up to date on all new automotive technology and repair procedures. First Collision, anywhere else is second best.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
Hyundai
I-Car
Kia
Nissan

Reviews (1,151)

My Experience

Excellent job!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

At times I was contacted. Other times my husband would have to call or go by himself. The vehicle, even though released to me, is not 100% complete due to shipping delays on a particular part.

Likely to Recommend

The work seems top class

Repair Quality

Repairs took much longer than estimated, following additional issues. What all could have been done to reduce that time is unknown to me.

Customer Service

Very good. No voicemail or holds. Always quick to answer my questions.

My Experience

Not only did the repair make my vehicle look new again when I arrived to pick it up they washed the whole truck. I would recommend them for any body work that needs to be done. Good job and thanks.

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Repair Quality

Customer Service

Returned Clean

My Experience

You guys did a marvelous job on my Nissan Armada I would highly recommend your service to everyone, It was ready on the date estimated, and was returned to me very clean. Thank you First Collision

Likely to Recommend

Repair Quality

I am a college student and only come home once a month to work. The weekend I was coming home, my car was planned to be ready so I called and checked on it and it thankfully was done that Friday! I thought I had checked everything "electrical" on the passenger side that had been fixed but to my surprise, an hour after they had closed, I did not. I called and left first collision a voicemail about the issue that evening. Next week came along and I called to check in on the status of what we could do since I wouldn't be back for another month. They were very understanding and said to just call when I knew I was coming home and to bring it in first thing in the morning so I would hopefully have it back the same day after they "spent some time with it." I dropped off my car just after they opened and sure enough, they finished that day! When he called me to let me know it was finished and ready for pick up, he said "give us about 20 more minutes before you head over here though. We're going to wash it as an apology for you having to bring it back in first place." This company has helped both my mom and I now, and I was extremely grateful for how understanding they were about my schedule and willing to work me into whichever weekend worked best for me! Will definitely recommend them to anyone in the future!

Customer Service

I am a college student and only come home once a month to work. The weekend I was coming home, my car was planned to be ready so I called and checked on it and it thankfully was done that Friday! I thought I had checked everything "electrical" on the passenger side that had been fixed but to my surprise, an hour after they had closed, I did not. I called and left first collision a voicemail about the issue that evening. Next week came along and I called to check in on the status of what we could do since I wouldn't be back for another month. They were very understanding and said to just call when I knew I was coming home and to bring it in first thing in the morning so I would hopefully have it back the same day after they "spent some time with it." I dropped off my car just after they opened and sure enough, they finished that day! When he called me to let me know it was finished and ready for pick up, he said "give us about 20 more minutes before you head over here though. We're going to wash it as an apology for you having to bring it back in first place." This company has helped both my mom and I now, and I was extremely grateful for how understanding they were about my schedule and willing to work me into whichever weekend worked best for me! Will definitely recommend them to anyone in the future!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

You did a great job

Customer Service

My Experience

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Customer Service

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Repair Quality

Thanks y’all did a great job❤️🙏🏽

Customer Service

Great job

Returned Clean

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Returned Clean

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Great service! Great body work!

Customer Service

Very professional!

Returned Clean

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Customer Service

Returned Clean

My Experience

Likely to Recommend

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Returned Clean

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Returned Clean

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Repair Quality

Customer Service