First Collision
First Collision has been officially certified by the following manufacturers for maintaining the proper equipment and training necessary to repair these vehicles back to factory specifications. Ford, Ford Aluminum F150, Hyundai, Nissan, Chevrolet, Buick, GMC, Cadillac, Chrysler, Dodge, Jeep, and Fiat. First Collision is part of the exclusive group of Certified Collision Care Providers that include only the best-in-class collision repair facilities. We have passed the rigorous certification process essential to ensure a proper and safe repair on these vehicles. Less than 5% of collision shops across the nation are able to meet these requirements. Our technicians undergo constant training to ensure we are up to date on all new automotive technology and repair procedures. First Collision, anywhere else is second best.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service, nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was updated through the entire process
Repair Quality - 5.0/5.0 -
Completely satisfied
Customer Service - 5.0/5.0 -
I was updated through text the entire time my car was in the shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Appreciated Richard providing detailed explanations on the repair process and answering my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely highly recommend because of such a great place probably the best in Baytown thank you do much one more time because always taken care of my vehicle
Repair Quality - 5.0/5.0 -
Outstanding job and very excellent communication appreciate everything done to my catering and the vehicle was done 1 day before it was promised..
Customer Service - 5.0/5.0 -
Great communication very knowledgeable excellent highly recommend first collision
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend this shop.
Repair Quality - 5.0/5.0 -
I was initially nervous because I usually like to have the dealership fix my vehicles. Unfortunately, Hyundai does not have a collision center, but they did tell me about First Collision. I can tell you if you are in doubt don't be. They were so nice and helpful; my car turned out like new. They are a family business and not a big corporation, which I rather. They did a superb job, and if I ever need a collision center, I will be going there!
Customer Service - 5.0/5.0 -
Every time I called, they answered my questions and were very patient with me. Exceptional customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job and quick turnaround.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We have had 2 vehicles that needed mechanical and body work done and all the work was exceptional.
Customer Service - 5.0/5.0 -
We are so pleased with the level of communication. Either by email or by phone they stayed on top of letting us know how the repairs were coming along. They also helped us with the insurance claim and made sure all the work needed was communciated to insurance.
Returned Clean
Likely to Recommend - 5.0/5.0 -
great service
Repair Quality - 5.0/5.0 -
truck looks great.
Customer Service - 5.0/5.0 -
great people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Continued communication and very thorough!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and Excellent and communication every step of the process 🙏🏼🙌 Thank you!!
Customer Service - 5.0/5.0 -
I enjoyed the results after a long month they got my car looking brand new !!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
My wheels are damaged. All my personal effects that were in my center console are gone. My a/c vent clip is broken off. Only one of my fog lights has been wired up correctly.
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
My wheel liner came off while driving home from picking my car up the first time. I called the shop to let them know. The guy that came to take my car back to the shop didn’t say one word to me or my son and just started cutting the wheel liner off my car with his pocket knife. The only reason we knew he was from the shop is because of the logo on his shirt. My son finally asked him what was happening and he argued with my son that the reason it came off was because it was an aftermarket piece. My son told him that it was actually because the liner wasn’t secured on (my son had climbed under the car to look before that guy had pulled up.) the guy continued to argue with my son until I had to stop them. Nobody apologized at any point for the damage to my car. I was told the damage to my wheels was from soap scum, but my wheels and calipers are scratched and rusted in places. I have to replace all of that now. I asked for a rental and was told Mitchell would call me - never heard anything until the next day and there was no mention of a rental offer. I was told my car would be in the shop for a week and it was actually 2. My insurance gave me a rental for the time the shop told me it would be there - so I had no car after the first week. Just the whole experience was bad and at no point was there effective communication or any type of apologies for all the damage to my vehicle.