Fitzgerald Collision Center of Frederick

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything was great! The car looks like new. The reason for selecting "9" is that I didn't get notice of the 3% fee on credit card use until after I paid.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service ! Tried to keep me updated as possible with any thing that occurred after i got into an accident and needed my car fixed ! Overall great experience with great people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I really appreciate your help and giving me the vehicle on time.And the finishing of the vehicle fantastic. Thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fitzgerald did a wonderful job keeping me updated on the the progress of the van. They were very professional and did a complete job on the finishing the repair. On a side note I was very impressed how clean the bathroom was when I went in to use it when I picked the van up.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Alyssa and Ben were fantastic. This is a great shop if you want a professional operation to handle your car. I would highly recommend them. Thank you!!

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The quality of the work looks good. The time it took to fix and the reason why it took the time is where my frustration is. The communication towards the end was bad. In the end it ended costing me more than my deductible in rental a rental car. I was told the work would start when the parts were in to start the work, the estimate was done n less than an hour, how do you know what was needed if you didn't look under the hood. Then the one part came in wrong because of the finish, was that because it was it was ordered wrong? Then through conversation with the Manager at the end, he said himself they didn't know they needed other parts. I would think there would be a diagram of what you need, so that delayed it longer because you don't know what you needed. When I had to keep calling to find out what was delaying it because the original time frame was 3-5 days. I was told the person working on the car took 3 personal days, so that basically set back another week. The I was told there were 30 hours into the car after 3 weeks, to me especially after being delayed not only to parts other unforeseeable things, but someone would also have been working it past the 3 hours to get it done since it was at least 2 weeks overdue. Then to send it someone who could finish the work needed wasted another day, which should not be on me, but your responsibility to know who are working with. Then Jennfer told me she was going to call enterprise to extend the rental. I would have thought you would work with the insurance company to get it extended because again it was on your end for the delays. That did not happen and because it went over thirty days, I was charged full rate on the car. Which probably would have been prevented if those other mishaps did not happen and at worst if the tech did not take three days off. I would have had the car back under the thirty days. I feel if you took steps to address these things ahead of time. I would have had my vehicle back and I wouldn't have to pay the money for rental and just the overall feel when I talked to anyone was, we will get to it when we get to it and we are just going put 3 hours a day into it. If the person happens to be taking off that is working your car, well to bad we will just wait. Keep blaming the insurance company that we have to go through negotiating parts with them. I feel at worst you owe me the money I paid for the rental after the thirty days. I am going to partner with the insurance company and see what they will say, because they also had to pay more than was necessary. Sincerely, Pat Tomaino

Customer Service - 2.5/5.0 -

See first comment

My Experience - 5.0/5.0 -

Everybody in the office was pleasant and understood. My need the work to my vehicle was done to satisfaction, and I would recommend Fitzgerald.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

I cannot say enough about the customer service of the team, particularly Christina and Jennifer. Over a long period of time with insurance-connected accident repairs, these two were in regular contact, taking time to fully explain where we were in the process and the details of the repairs, answering all questions, and generally going above and beyond expectations. All this kept my mind at ease, knowing my “baby” was in excellent hands. Thank you!!!

Likely to Recommend - 5.0/5.0 -

Already have!

Repair Quality - 5.0/5.0 -

Absolutely amazing customer service. From the first contact through two months of the insurance-connected repair process, I always felt fully informed. My vehicle was clearly in good hands, with professionals from the front desk to the back of the shop, who not only knew what they were doing, but took the time to communicate clearly with the customer. Thank you so much for taking care of my vehicle!

Customer Service - 5.0/5.0 -

The best! Many thanks to Christina and Jennifer.

My Experience - 5.0/5.0 -

Second time working with your team. Lucky to have a team making my car look brand new. Like the accident never happened. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

100% would go back again. Unfortunately, this is my second time working with this shop but they always make my car look like new.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service representative most helpful

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I'd use it again. Hopefully, I don't need to.

Repair Quality - 5.0/5.0 -

Finished ahead of schedule. Kept well informed. Quality work.

Customer Service - 5.0/5.0 -

Friendly, great job.

My Experience - 5.0/5.0 -

Review: I took my 2024 black VW Golf R into the Fitzgerald Collision Center on 01/13/26 because it was in an accident the previous day. I chose Fitzgerald Collision Center 1439 Tilco Dr. Frederick MD because they are the absolute best. The FCC service agent Christina Bates was super nice and helpful got the paperwork done very quick and coordinated with both the rental car company and with the insurance adjuster. Together with Jennifer Harding they performed flawlessly and prepared estimates and supplemental reports for me sending frequent emails and updates so that I could get reimbursed from the liable party. When my car was done on 2/2/26 Christina checked me out quickly and made sure I had a summary of charges that I can file with Insurance. The whole staff including Jennifer and the owner Ben were also very polite and helpful answering questions. Another staff woman (can’t remember her name but I think she was an engineer?)came out with me to go over my car to assure everything was as expected and it was absolutely perfect. The quality of service is absolutely fantastic. It’s impressive you can’t even tell it’s been in an accident at all and they also ran safety tests and checked the alignment. All around an Amazing job. 🙏 FCC always delivers quality service. Definitely the best body shop in Maryland. The results speak for themselves. You can’t even theoretically imagine to do a better job than they do because it’s perfect. Highly recommended. Chris

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Very helpful and friendly staff.

My Experience - 5.0/5.0 -

The people were very courteous and helpful. I would refer my friends to Fitzgerald Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication. Easy process. Everyone was kind and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0