Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0 -
I already recommended to a friend
Repair Quality - 5.0/5.0 -
Excellent service!
Customer Service - 5.0/5.0 -
Very helpful and friendly.
Likely to Recommend - 5.0/5.0 -
Overall great experience
Repair Quality - 5.0/5.0 -
Arika and Eric were excellent - overall a great experience
Customer Service - 5.0/5.0 -
overall a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was towed to Fitzgerald initially end of June due to collision to a small animal on highway. At that time damage was noted with radiator. I live in Pittsburgh pa so I had to ask for a lift back home from a friend. After three weeks we were asked to come down from Pittsburgh driving 4 hrs to pick up my car. Ten min after I drove my car back, engine overheat warning was on and I emergently took exit and parked. The cooling fluid was leaking everywhere and the car smells like cooling fluid inside. We got stranded for 4 hours waiting for a tow truck to show up. We tried to call you guys and Erie insurance and neither was willing to help us only to tell us to call back on Monday and took an uber back to Pittsburgh. This is quite infuriating and highly unacceptable. A total waste of our turn and frankly made me very depressed. No one should be treated this way.
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The repair took long time to complete
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Erica and Erick are the best. They were very helpful and kind. I was really stressed about my situation and they were comforting. I will give them 10 stars for their services. Erick did an awesome job on my van. I received it better than I left it to him. Thank you Erick!!!
Customer Service - 5.0/5.0 -
They were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Customer service and work.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
It looks like. They did good job.
Repair Quality - 5.0/5.0 -
They' fixed my car nicely.
Customer Service - 5.0/5.0 -
Always Erick keeps me update the status of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Erick was great communicating the info and helping throughout the repair process
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were amazing ! I would definitely recommend them!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I've said everything in prior comments.
Repair Quality - 5.0/5.0 -
Everyone I dealt with was very good from the front desk to the technicians. Got the car back to me within 3 days as they told me they would. They work well with Enterprise rentals.
Customer Service - 5.0/5.0 -
Same as prior comments everyone was good to work with and are efficient.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
That depends. The only part of the service I was very dissatisfied with was the location of the body shop 15 miles from my home, while a Fitzgerald dealership is less than 3 miles from my home.
Repair Quality - 5.0/5.0 -
While the repair work took considerably longer than I expected, I’m very satisfied with the work done.
Customer Service - 5.0/5.0 -
All staff were courteous and helpful throughout the process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I always recommend both the body shop and the service department to all my family and friends
Repair Quality - 4.0/5.0 -
My side, mirrors are not working properly. Also, there seems to be moisture in between the glass of the windshield. I’ll be in on Tuesday to get these checked.
Customer Service - 5.0/5.0 -
All the employees are fantastic. They always try to do as much as I can to help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work done well and by time quoted
Customer Service - 5.0/5.0 -
Friendly and attentive