Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job with a wonderful Attitude
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and Eric Alfaro went over everything that needed to be done to my car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication and service
Customer Service - 5.0/5.0 -
Eric provided outstanding customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, excellent communication and coordination between insurance and car rental
Customer Service - 5.0/5.0 -
Professional and very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied they paid attention to details
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I trust to you 100%
Repair Quality - 5.0/5.0 -
I am completely satisfied with the excellent work they did in my carr
Customer Service - 5.0/5.0 -
Excellent Customer service, they are so emphatic and very proffesional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I had to call a couple of times for status. It would have be nice to be called more often while the repair parts were on order.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Eric was very informative throughout the whole process.
Likely to Recommend - 5.0/5.0 -
It’s the only one I will use
Repair Quality - 5.0/5.0 -
As always, repaired in full and I don’t have to worry about anything left out or not properly fixed.
Customer Service - 5.0/5.0 -
Good updates throughout and helpful in going over everything at the end.
Likely to Recommend - 5.0/5.0 -
We purchase with Fitzgerald in Frederick and we truly wanted the repairs to be Fitz Way as suggested there, we are grateful for that. Thanks for fixing our car!
Repair Quality - 5.0/5.0 -
Eric Alfaro and Jessica (the counter lady) provided great costumer service. The process took much longer than expected but learned this was due to supply chains...
Customer Service - 5.0/5.0 -
Again, please read my previous comment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great -- this was a cosmetic repair --but I wish the car didn't smell so chemically inside.
Customer Service - 4.5/5.0 -
Arika, who checked me in, was great. Eric, whom I spoke with on the phone, was great. The person who checked me out, Lycene(?), was okay. He stapled someone else's paperwork to the back of mine and then he apparently didn't call Enterprise to ask them to pick up the rental car I left behind. Maybe he was having a bad day.
Likely to Recommend - 0.5/5.0 -
Work was as expected. But follow up surveys - multiple- are totally uncalled for.
Repair Quality - 0.5/5.0 -
I review upon first request immediately after service. I continue to receive this text. Please stop. Please advise ??
Customer Service - 0.5/5.0 -
I am not going to rate again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already recommended to a friend
Repair Quality - 5.0/5.0 -
Excellent service!
Customer Service - 5.0/5.0 -
Very helpful and friendly.
Likely to Recommend - 5.0/5.0 -
Overall great experience
Repair Quality - 5.0/5.0 -
Arika and Eric were excellent - overall a great experience
Customer Service - 5.0/5.0 -
overall a great experience