Fitzgerald Collision Center of Frederick
In operation 60 years, 16 years at this location.
Family owned since 1966. Part of FITZGERALD AUTO MALLS. Full service repair facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Treated me like family.
Customer Service - 5.0/5.0 -
Jay and Ben are the best
My Experience - 5.0/5.0 -
As usual (this was our fifth major repair at the FCC), the repairs were outstanding. Our experience, however, was marred by two problems we've never seen before. The promised delivery date was changed five times, from one week to three weeks. Part of this, as explained to me, was that dates were changed by your automated notification system. Until it can be accurate, it should be taken off-line. Second, I'm told multiple wrong parts were received. The wrong parts were for a different model than our 2013 XTS4. I believe that the mix-ups were because the supplier was sending parts for an XTS, not an XTS4. There are significant differences in the front end, lighting and sensor systems, and even the windshield, all of which required replacement and, in some cases, repainting to match the color of the car. GM or Fitzgerald’s needs to cure this problem. All of these parts were the wrong size and wrong mountings. This caused delays for reordering and repainting. I'll continue to take my vehicles to Fitzgerald’s for repairs and services because your staff is outstanding. I hope the problems with parts can be corrected.
My Experience - 5.0/5.0 -
It would be nice if auto body offered same loaner car services as service dept Offers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
DEFINITELY I WILL
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
MR.BREN WAS AMAZING VERY RESPETFUL VERY KING WITH A GOOD MANNERS THANK YOU SO MUCH
Likely to Recommend - 4.5/5.0 -
Fitzway was a great service!
Repair Quality - 4.0/5.0 -
The work and output was great. There was a delay due to the process of the vehicle repair.
Customer Service - 4.5/5.0 -
The process of the vehicle repair was delayed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent workmanship! Front office staff is very customer friendly. Ben was great and kept me informed on the updates with the repair regularly. I’d definitely recommend Fitzgerald Collision to others!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship was spot on and looked like a new car.
Customer Service - 5.0/5.0 -
Front office staff was friendly and empathetic to their customers situations. Ben was great and kept me informed of the repair status through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Fitzgerald collision is much better than the motor engine division. Would never return or recommend them
Repair Quality - 4.5/5.0 -
Pleased and car nice and clean. Would have been nicer if synthetic material had bottom of front bumper which was scratched had been replaced even if I had to consider paying
Customer Service - 4.5/5.0 -
Ben was totally easy to work with. Took a bit longer than I had hoped even with July 4 holidays
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jay exceeded all expectations. He notified me each day on my cars progress from the estimate, to when parts were received, repair timeline, etc. Jay’s customer service skills went above and beyond in assisting with my questions and making sure I always knew the latest status of my Subaru. I’m very pleased with my experience at Fitzgerald Collision and will highly recommend. My Subaru looks brand new. Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I have no complaints so far
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The only thing making it not a 10 was when we came to pick it up a clip was missing . The missing clip had the quarter panel stick out . If it was completely finished when we came to get it the number would be even higher . The work looks great
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job repairing the rear bumper! Looks brand new. Thanks.
Likely to Recommend - 5.0/5.0 -
Would recommend if I was asked.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My vehicle seems quitter now.