Fitzgerald Collision Center of Frederick

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and communication

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0 -

see prior comments. Truck still isnt' fixed after initial evaluation on 10/22 and drop off on 10/27 and it is now 11/24 with only me actively asking about status.

Repair Quality - 1.0/5.0 -

Even though there was a 'preview' of the damage, and parts were ordered 3-4d in advance, the work did not complete on time. Additional damage was discovered during tear down. l only found out about the delay when I called to come in and pick up the car. Further, the auto-updating system that was accessible from my phone did not list any progress until after the first missed delivery date. I complained to allstate, and got another .. repair estimator? assigned to my job. The repair was supposedly fairly easy, and I expected to get vehicle back before the weekend when I needed it to tow a trailer. It was't done. I had to use someone else's truck. After I called allstate, the text updates finally started moving. There were additional parts that were ordered but came in broken , or were just wrong. I still really didn't get an update stating what the problems were unless I called in and asked about progress. Even then, no commitment was made toward a finish date. I finally got the manager to say that it would be ready on a Friday. It barely was, and I took delivery in the dark - all the parts appeared to be hung on the truck. The truck operated well on my next trip pulling a trailer that weekend, but I noticed the replaced headlight was fogged over, a broken bezel was either not replaced or broke during installation. Parts installed were misaligned as well I reported these to the manager the following Monday, and learned that their installer was ... out sick or something for an extended period. The manager did see the issues that I pointed out to him, however. It has now been 3 weeks since he started some wort of 'warranty process' to replace the headlight, nad now the guy he needs to talk to is out. I suggested that he get a replacement headlight independently and immediately replace the headlight, and work any sort of warranty on his own time, but he has not agreed to do so. The broken bezel apparently is in stock at the repair center, but wasn't installed. I have not been scheduled to come in for that, or for the realignment of the hood/fender combo either. Customer service is poor, statusing the repair is poor, and they appear to be trying to dodge doing the repair correctly. At least the paint color is right.

Customer Service - 2.5/5.0 -

finally got someone assigned, but that apparently was only 1/2 way though the repair. Even then, it has taken multiple trips in to the shop to finally get my truck back, albeit poorly fixed. I rated a 5 because while the estimator assigned seemed to be competent enough, she got the job half way through.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car was completed within the time frame estimated. The car looks great and was returned to us clean

Customer Service - 5.0/5.0 -

Everyone was courteous

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Car has not been completely finished yet. There is still a part that has to be installed. My car was with your facility from July 2, 2025 until October 31,2025. I will complete your survey when my car has been completely finished

Customer Service - 0.5/5.0 -

Cannot fairly compete this survey or give a number answer. Mr car has been in your facility from July2,2025 until October 31, 2025. I’m still waiting for a part to be delivered and installed. Send me a survey when my car has been completely repaired

Likely to Recommend - 3.0/5.0 -

I chose your shop because you recommended it to maintain the warranty and our protection plan.

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

I won't rate it on scale. Kristina was very pleasant and did her best to explain why it took seven weeks to complete the repairs. I'm assuming that there are supply issues for the right parts to maintain the warranty on the vehicle, which overrides the inconvenience of the time it took.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Clear, communication and quick repair. Very nice front office staff.

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent job!!!!!! Everything was done great!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job!!! Very Goog work! Very satisfied

Customer Service - 5.0/5.0 -

Very satisfied

My Experience - 0.0/5.0 -

Communication was at best non-existant since 9/24, and only then when I contacted Fitzgerald. I gave no issues with the repair itself

Likely to Recommend - 0.5/5.0 -

See previous comment

Repair Quality - 4.0/5.0 -

I would have thot Fitzgerald Collision would have put windshield washer solution in the reservoir to see if the panel icon would disappear

Customer Service - 2.5/5.0 -

Communication was almost non-existant

My Experience - 5.0/5.0 -

Polite, knowledgeable and got the job done on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

I’d rate my satisfaction a 6 out of 10. The repair was completed, but the quality didn’t fully meet my expectations.

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Professionally handled not only the repairs, but also kept me up to date with the work being done!

My Experience - 5.0/5.0 -

Unfortunately both my vehicles were involved in accidents within a few weeks period. Road debris and someone hitting our vehicle in a parking lot. Fortunately Fitzgeralds Frederick team took care of everything. Knowledgeable, polite and professional. I couldn’t ask for more. Thanks team!

My Experience - 5.0/5.0 -

Car was super clean when I got it back and early on the day promised. Everyone I worked with there was super friendly and helpful.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0