Fitzgerald Collision Center of Frederick

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Repair was completed well with no noticable defects - good as new. The repair took longer than expected.

Customer Service - 4.0/5.0 -

Communication was fine, with periodic updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication between Ben his assistant and myself. Finished job also very good

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Perfect job, Like the accident never happened. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like the accident never happened and the vehicle is even cleaner than they received it, fantastic job, out of the list I had to pick from, Im glad I picked this place

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was surprised and disappointed to find out after I drove away that the plastic covering over the wheel housing was not flush and sticking out a little bit at its apex.

My Experience - 5.0/5.0 -

It's refreshing that a company still pays attention to detail and keeps the customer informed along the way. Supply chain issue are still an issue especially with car parts but having the Fitz Team updates was a tremendous help with setting expectations on when our car would be ready to go. Repairs were perfect and the painting was undetectable. Trust Fitzgerald for your next auto repair needs.

My Experience - 0.0/5.0 -

I’ll call Collision Center with my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Polite, professional and subject matter experts

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Did not point out damage to bumper so it went unfixed

Customer Service - 4.0/5.0 -

I wish that fitzgerald would have pointed out that the tire i ran over damaged my bumper as is passed under my car and repaired that as I did not notice it so it went unresolved

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Totally satisfied but I like to wait some time to see how the repairs perform. Right now everything is excellent

Customer Service - 5.0/5.0 -

Nice work, as always!

My Experience - 5.0/5.0 -

Completely satisfied!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Every one was very helpful, job was done on time and results were great , thank you all again

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very communicative and friendly. Great to work with!

My Experience - 5.0/5.0 -

I’m very pleased with the Honda rear bumper part you replaced on my 2014 Odyssey. It makes me happy that my Honda remains a true classic. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Honda parts were used and kept the integrity of my Odyssey that I trust and love. Thank you, Deborah Shores

Customer Service - 5.0/5.0 -

Everyone I interacted with my professional and knowledgeable and willing to address all concerns

My Experience - 5.0/5.0 -

Price seemed high for an oil and tire rotation. I will shop around next time. Service was good though.

My Experience - 5.0/5.0 -

Great customer service. Excellent work. Highly recommend.

My Experience - 0.0/5.0 -

I lost complete respect for your ability to estimate repairs. Your team had to revise the completion date about one dozen times. Some of those times were for unexplained reasons. I was disappointed that your team could not meet the obligations of updating me, even when they said they would on a particular day. I always had to call for an update because your automated status often was significantly slow to update. I actually thought that the overall cost to repair my car would exceed its value. I am amazed at the overal cost and the unbelievably long time to fix my vehicle. I only chose your establishment because it had the Fitzgerald name. I was pleased with my previous purchases and service at the dealership in Gaithersburg. Obviously the name is not worth anything because your establishment is nothing like the dealership.

Likely to Recommend - 0.5/5.0 -

I can’t recommend a service organization that I have no confidence in.

Repair Quality - 2.5/5.0 -

As far as I know, my car is repaired. I do not have a high level of confidence, because the original replacement of the engine caused a mystery connected with trying to realign the front end. I believe it’s fixed now, but I can’t be sure until I’ve driven it for a while.

Customer Service - 1.0/5.0 -

I do not like giving low ratings, however, it is warranted this time. The original completion date was less than a month, but extension after extension gave me great anxiety. I have no confidence in your team‘s ability to estimate how long it will take to fix a car. I know there are unexpected delays, but each extension seemed to be reasonable until another one came up. I had to call to get a status, because I did not trust the automated status update system that sent me text messages. And your staff did not call me to give me an update.