Fitzgerald Collision Center of Frederick

Likely to Recommend - 4.5/5.0 -

Absolutely. Your operation is top notch

Repair Quality - 4.5/5.0 -

Professional job. The bumper looks great. We thought the repair would take much longer than it did. Thank you for a job well Done.

Customer Service - 4.5/5.0 -

Christina was very helpful.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

The repairs was great. Missed the quoted time for completion.

Customer Service - 5.0/5.0 -

Very helpful.

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Happy to report another great experience.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I really did love the people and service. But the car doesn't lock on its own and I cannot open the door easily now. I am going to wait and see if this is resolved with the one car door opener that is on back order.

Customer Service - 4.5/5.0 -

Customer Service was communicative and friendly.

Returned Clean

My Experience - 5.0/5.0 -

Good Job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased with the work and the staff was very courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was good and timely. The people are considerate and professional.

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

The rating is based on not being able to return the car by the specified date.

Repair Quality - 3.0/5.0 -

I was given a date to expect my car to be finished, and it was not completed until over 1 week later. The repairs were fine otherwise.

Customer Service - 4.5/5.0 -

Whenever I had questions, they were addressed by someone at the front desk in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ben was very professional from the moment I walked in to the shop

Customer Service - 5.0/5.0 -

Ben was very professional from the moment I walked in to the shop

Likely to Recommend - 1.5/5.0 -

The manager at the end of the day came through, but it should’ve never came to that. I was told that the guy washing the car was off the day before that should’ve had nothing to do with the appearance of my car inside and out.

Repair Quality - 1.5/5.0 -

I am still missing a part of the trim for the inside of the hatch. No part of the collision center. It’s not their fault. It’s on back order the part. When I came back to get my car, it was filthy dirty inside and out. I didn’t expect a full detail, but the administrative assistant answering the phones told me it would look like showroom when it was ready to be released back to me after repairs. It was far from that the young man that waited on me was a little rude. I was going to take my car to top gun another collision center here in my county, but I chose Fitzgerald because that’s where I got my car five months ago. at the end of the day, I’m not sure I would take my car back there if I would need bodywork. It looks like most of the work on the outside was completed successfully still missing a piece of the trim on the inside, but when the car was returned, it was pretty dirty, and even the young man waiting on me admitted to that. I was able to speak with the manager and he has made arrangements for me to get my car fully detailed when the part of the trim arrives late April. I did come home and clean up my own car inside and out I wasn’t riding around in that that’s not who I am

Customer Service - 2.0/5.0

My Experience - 0.0/5.0 -

Repairs took 6 weeks. Right light assembly not fully connected when car was returned.

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0 -

Overall, good. Right light assembly not fully connected upon return.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I like everything about the service. My car was repaired and cleaned when I picked it up.

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

Not really

Repair Quality - 2.5/5.0 -

The vehicle still exhibits a minor dent from the accident and some paint drips. I believe there may have been room for improvement in Fitzgerald's work. However, I appreciated the Estimator's professionalism and willingness to assist.

Customer Service - 2.5/5.0 -

The vehicle still exhibits a minor dent from the accident and some paint drips

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They worked with me but the turn around time could have been better.

Customer Service - 4.0/5.0 -

Returned call for the most part but could have done better to keep me updated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Made a process with which I'm not familiar very easy. Great communication. The interior and exterior cleaning was exceptional - and much appreciated.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Not only am I satisfied with the work done on my car, the service was excellent, and the people were really exceptionaly nice, if ever I need this kind of service this company will be my gi to, thank you for your excellent all around service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This company did a superd job on my car you can't even tell my car was in an accident, I appreciate there receptionist she was very knowledgeable of my needs and answered all my questions. I will use this company again. Thank you Fitzgerald Collision ❤️.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Always quality service and workmanship

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0