Fitzgerald Collision Center of Hagerstown
In operation 60 years, 6 years at this location.
Fitzgerald Collision Center is a full service, direct repair facility for several major insurance companies. We work with all makes and model vehicles and accept work from all insurance companies. Our technicians have been auto manufacturer trained and ICAR certified. PPG paint products are used at our facility. We offer free estimates. We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the N
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was fixed in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the work is amazing it looks like the accident never happened. will definitely recommend ithers
Customer Service - 5.0/5.0 -
looks like the accident never happened. will definitely recommend to orhers
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A couple of razor blade sort of things were left, in the front of the van. No problem for me, but maybe someone with young children. Also, they should check paint over spray, and that all lights are working. Those are a couple of easy things to improve your service. Over all, it was a great job!
Customer Service - 5.0/5.0 -
Everyone was very nice, and a pleasure to communicate with.
My Experience - 5.0/5.0 -
Great Job -Great customer service -delivered on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Customer Service work done right the first time
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept well informed throughout the process and it looks great thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great workmanship!
Customer Service - 5.0/5.0 -
Kept me informed daily!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a job done well
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
While the work itself is fine, the experience is marred with either absent or poor communication and serial broken promises.
Customer Service - 1.5/5.0 -
While polite, serial empty promises and “I’m sorry. I understand.” comments without action are hollow and dismissive. That is not how you handle a dissatisfied customer or demonstrate exceptional customer service.
My Experience - 5.0/5.0 -
Repair was well done… Personnel did an excellent job of keeping us informed. We were totally satisfied with the work that was done. Will recommend to our friends😁
My Experience - 5.0/5.0 -
Great experience! Very helpful explaining what I needed to do, kept updated the whole time with my parts being ordered and what they were doing with the car.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair took longer than it should have, because several parts weren't ordered until the car was in reassembly. The car also had a running water/sloshing sound that continued for at least an hour after I picked it up, and the research showed that the coolant was either too low or the cooling system hadn't been discharged properly, allowing air to get in the line.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I mean it was fine in a timely matter but it's a smell coming from the engine and I didn't have time to take it back yet because of appointments but they did a good job other than that thanks JOSH
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Very nicely done.
Customer Service - 4.5/5.0 -
They were great