Fitzgerald Collision Center of Hagerstown
In operation 60 years, 6 years at this location.
Fitzgerald Collision Center is a full service, direct repair facility for several major insurance companies. We work with all makes and model vehicles and accept work from all insurance companies. Our technicians have been auto manufacturer trained and ICAR certified. PPG paint products are used at our facility. We offer free estimates. We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the N
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and good people.
Customer Service - 5.0/5.0 -
Very polite and informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done expertly, expediently and extremely professional at all times with the customer service we received. We are very grateful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The dealership needs to look at the cameras to see who did this. It was done where the car was parked when finished
Repair Quality - 3.0/5.0 -
Highly satisfied with my collision repair but had a worker steal several things in my vehicle and ransacked my vehicle prior to me getting it.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Workmanship!10
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
The only reason I would recommend someone is because of the auto body shop. I can’t get over how good my paint job and body work looks. Thanks Jim!
Repair Quality - 1.5/5.0 -
I am very pleased with the body shop. Especially the painter, Jim. He did amazing work and made my car look brand new! NOW THE PARTS DEPARTMENT SUCKS. My car sat for a week before the parts were ordered. Then the wrong part was ordered. After the correct part came in, the parts guy forgot to order another piece my car needed. My car was in the shop for 16 DAYS. I was quoted 4-5 max. Whoever is in the parts department needs to be retrained or replaced in my opinion!
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I always came to wellers and will continue to bring any mishaps to fitz way!
Repair Quality - 5.0/5.0 -
Everyone in the office was very kind and when I called they answered questions . My car repair looks great and as in the past I came there when it was wellers and will continue using your shop as Fitz Way. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a little longer to get the car than expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Only because we were scheduled sooner but somehow they messed up. I had a photo shoot and needed the truck fixed on time but it wasn’t.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything was great, it just took a few days longer than expected
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Lights did not work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 0.5/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Outside looks good. Interior was dirty. Customer service was poor. Had vehicle over 5 weeks.10 days later than promised. 10 days to estimate it?
Customer Service - 0.5/5.0 -
I would give it a 0, but it's not on the scale.