Five Star Collision Center, Inc.

5.0 (892reviews)
98%
683a American Legion Hwy,  Westport,  MA  02790
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (892)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional quality of repairs, with many noting their vehicles were returned in showroom or like-new condition. The professionalism and attention to detail stood out across numerous reviews. Customers also highlighted outstanding cleanliness, with vehicles often returned more spotless than when dropped off. Timely communication through text and phone updates was frequently commended, keeping customers informed throughout the repair process. A few customers noted delays, though these were attributed to external factors such as insurance appraisers or dealership involvement, not the shop itself. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"I was extremely satisfied with 5 Star in every respect. The owner was very kind. The staff was very pleasant. ..." Read more
"... They made a stressful situation incredibly easy, and the quality of the repair was flawless. I couldn't be happier with the experience!" Read more
"... did a great job as usual. I really appreciate the professionalism and quality of work you completed on my mirror and door repair. Everything looks excellent, ..." Read more
"The service could not have been better. The car, a Bentley, looks good as new."
"Five Star is a wonderful business - from the staff to the quality of the repairs. I have used them several times and I'm always pleased with the ..." Read more
"... detailed it before you gave it back to me. Additionally, I was shocked at how quickly the repair got done. I expected you to have it a lot longer. Thank you ..." Read more
"early!"
"I didn't expect it back as quickly as it was. Great job team."
"Repair was completed in the timeframe stated when I dropped off the car. Email and text updates were ..." Read more
"Great service and the job wasn't rushed like it should. Tony and his Team is the way to go if anyone needs ..." Read more
"... inside of my car—it looks and smells brand new!. Their communication was immaculate throughout, keeping me updated via text and phone so I never had to wonder about ..." Read more
"... the timeframe stated when I dropped off the car. Email and text updates were greatly appreciated. Even took care of cracked windshield at the same ..." Read more
"Great communication with updates on the vehicle status."
"... repaired by Five Star. The work is impeccable and you keep the customer informed throughout the process. Plus you advocate for the consumer with the insurance ..." Read more
"Over the top excellent - good communication and friendly customer service"

Likely to Recommend

Repair Quality

The repairs of the body of the car were completed and satisfactory however the A/C in my car which was working pre accident is not working. I called five star to speak to Tony and left a message and he had not returned my call

Customer Service

Returned Clean

My Experience

High quality work, repairs & service…. Strongly recommend 5 Star for services…. TY

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank you for the curtesy shown to me.

Customer Service

Thank you for the curtesy shown to me when I called.

Returned Clean

My Experience

My Experience

Tony and team always go above and beyond to give the best customer service! I know that the job is being done correctly and meticulously.

Likely to Recommend

Absolutely

Repair Quality

Five Star always goes above and beyond, I know things will get done right.

Customer Service

Top notch

Returned Clean

Likely to Recommend

Repair Quality

Very good

Customer Service

Returned Clean

Likely to Recommend

Tony runs an incredible business and is very knowledgeable and professional! He explained every step of the repair process right through my pick up of the vehicle.

Repair Quality

Customer Service

Returned Clean

My Experience

Brought my truck there for repairs because Five Star is well known in our community of Westport. I love supporting small local business owners within our town. Tony had greeted me & i felt like i was in good hands there. I anticipated being without my vehicle for 2-3 weeks, but Tony & his crew had my truck disassembled & reassembled in a week & a half. The truck came back to me cleaner than what i dropped it off as. Great job Five Star Team. Highly recommend taking your vehicle there for any body work repairs you might need. oh i also almost forgot to add that i needed a scuff repaired on my back bumper & Tony took care of repainting my entire rear bumper free of charge as well. Thanks again to Tony & the Five Star Team. Truly a Five Star experience & service.

Likely to Recommend

ABSOLUTELY!!! Five Star service for sure.

Repair Quality

Brought my truck there for repairs because Five Star is well known in our community of Westport. I love supporting small local business owners within our town. Tony had greeted me & i felt like i was in good hands there. I anticipated being without my vehicle for 2-3 weeks, but Tony & his crew had my truck disassembled & reassembled in a week & a half. The truck came back to me cleaner than what i dropped it off as. Great job Five Star Team. Highly recommend taking your vehicle there for any body work repairs you might need. oh i also almost forgot to add that i needed a scuff repaired on my back bumper & Tony took care of repainting my entire rear bumper free of charge as well. Thanks again to Tony & the Five Star Team. Truly a Five Star experience & service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Very good service, Iam satisfied with the way( condition) the Tacoma was returned All was done as agreed. In particular I was impressed with the gentleman that did the detailing. I spoke with him briefly the day of pickup, and I was impressed with his dedication. I didn't get his name, but he is a good dedicated employee. He deserves a tip from me,next few I will go by and show him his dedicated work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Superb service and quality of work! Thank you 🙏🏻

My Experience

Hello, You did a great job as usual. I really appreciate the professionalism and quality of work you completed on my mirror and door repair. Everything looks excellent, and I’m very happy with the results. Thank you again for the great service and attention to detail.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The owner Tony and your staff were professional and courteous throughout the entire process. Thank you again

Likely to Recommend

Repair Quality

I was extremely satisfied with 5 Star in every respect. The owner was very kind. The staff was very pleasant. The truck looks great. You even detailed it before you gave it back to me. Additionally, I was shocked at how quickly the repair got done. I expected you to have it a lot longer. Thank you again for everything.

Customer Service

Everyone was more than kind and professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Of course!

Repair Quality

Excellent!

Customer Service

Over the top excellent - good communication and friendly customer service

Returned Clean