Five Star Collision Center, Inc.

5.0 (899reviews)
98%
683a American Legion Hwy,  Westport,  MA  02790
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Fleet
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (899)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles were returned in showroom or brand-new condition. The detailing service received particular admiration, frequently described as outstanding and beyond expectations. Communication throughout the repair process was highlighted as a major strength, with customers appreciating regular text, email, and phone updates that kept them informed at every stage. Timeliness was generally well-received, and where delays occurred, customers acknowledged these were due to external factors such as parts availability or insurance issues rather than the shop itself. A few customers noted follow-up concerns, including an unresolved AC issue and unreturned calls, reflecting areas where customers felt post-repair communication could be strengthened. Overall, the sentiment is overwhelmingly positive, with customers expressing strong loyalty and willingness to recommend the shop to others.
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"... made the entire experience smooth and stress-free. The quality of the work is outstanding, my car looks like nothing ever happened. The attention to detail ..." Read more
"... They made a stressful situation incredibly easy, and the quality of the repair was flawless. I couldn't be happier with the experience!" Read more
"I was extremely satisfied with 5 Star in every respect. The owner was very kind. The staff was very pleasant. ..." Read more
"The service could not have been better. The car, a Bentley, looks good as new."
"Everything is Perfect, I Love, This Place. Youre working like Super Super Super Perfect."
"I was pleasantly surprised at how quickly the repair was completed."
"Repair was completed in the timeframe stated when I dropped off the car. Email and text updates were ..." Read more
"It was an insurance issue that caused the delay—I was not inconvenienced in any way because I had ..." Read more
"Professional repair. Timely Thanks"
"... inside of my car—it looks and smells brand new!. Their communication was immaculate throughout, keeping me updated via text and phone so I never had to wonder ..." Read more
"... repaired by Five Star. The work is impeccable and you keep the customer informed throughout the process. Plus you advocate for the consumer with the insurance ..." Read more
"Everything went nice and smooth and the communication was excellent"
"Great communication with updates on the vehicle status."
"... the timeframe stated when I dropped off the car. Email and text updates were greatly appreciated. Even took care of cracked windshield at the same ..." Read more

My Experience

Everyone that I met was exceptional. Shop went above and beyond my expectations. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kept me updated during the process. And results are amazing. Car looks brand new

Likely to Recommend

Have had a few repairs with Five Star and all were very positive experiences

Repair Quality

Car looks brand new!

Customer Service

Contact was with my husband instead of me Which was a little challenging

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job on my Tahoe,it looks like a new vehicle

Likely to Recommend

Repair Quality

Great job on my Tahoe ,looks great

Customer Service

If you have questions they get back to you right away

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

JOB WELL DONE

Customer Service

Always there to let me know status of job

Returned Clean

Likely to Recommend

Repair Quality

The repairs of the body of the car were completed and satisfactory however the A/C in my car which was working pre accident is not working. I called five star to speak to Tony and left a message and he had not returned my call

Customer Service

Returned Clean

My Experience

High quality work, repairs & service…. Strongly recommend 5 Star for services…. TY

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank you for the curtesy shown to me.

Customer Service

Thank you for the curtesy shown to me when I called.

Returned Clean

My Experience

My Experience

Tony and team always go above and beyond to give the best customer service! I know that the job is being done correctly and meticulously.

Likely to Recommend

Absolutely

Repair Quality

Five Star always goes above and beyond, I know things will get done right.

Customer Service

Top notch

Returned Clean

Likely to Recommend

Repair Quality

Very good

Customer Service

Returned Clean

Likely to Recommend

Tony runs an incredible business and is very knowledgeable and professional! He explained every step of the repair process right through my pick up of the vehicle.

Repair Quality

Customer Service

Returned Clean

My Experience

Brought my truck there for repairs because Five Star is well known in our community of Westport. I love supporting small local business owners within our town. Tony had greeted me & i felt like i was in good hands there. I anticipated being without my vehicle for 2-3 weeks, but Tony & his crew had my truck disassembled & reassembled in a week & a half. The truck came back to me cleaner than what i dropped it off as. Great job Five Star Team. Highly recommend taking your vehicle there for any body work repairs you might need. oh i also almost forgot to add that i needed a scuff repaired on my back bumper & Tony took care of repainting my entire rear bumper free of charge as well. Thanks again to Tony & the Five Star Team. Truly a Five Star experience & service.

Likely to Recommend

ABSOLUTELY!!! Five Star service for sure.

Repair Quality

Brought my truck there for repairs because Five Star is well known in our community of Westport. I love supporting small local business owners within our town. Tony had greeted me & i felt like i was in good hands there. I anticipated being without my vehicle for 2-3 weeks, but Tony & his crew had my truck disassembled & reassembled in a week & a half. The truck came back to me cleaner than what i dropped it off as. Great job Five Star Team. Highly recommend taking your vehicle there for any body work repairs you might need. oh i also almost forgot to add that i needed a scuff repaired on my back bumper & Tony took care of repainting my entire rear bumper free of charge as well. Thanks again to Tony & the Five Star Team. Truly a Five Star experience & service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Very good service, Iam satisfied with the way( condition) the Tacoma was returned All was done as agreed. In particular I was impressed with the gentleman that did the detailing. I spoke with him briefly the day of pickup, and I was impressed with his dedication. I didn't get his name, but he is a good dedicated employee. He deserves a tip from me,next few I will go by and show him his dedicated work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean