Fix Auto Chico
In operation 36 years, 34 years at this location.
Fix Auto Chico: Northern California’s Leading Collision Repair Center For excellent collision repair near Chico, select Fix Auto USA. Our Chico collision repair center is your one-stop body shop in northern California. Fix Auto Chico opened its doors in 1990. It is locally and independently owned by industry veteran Arthur Mercado, who also runs Fix Auto Castro Valley and Fix Auto Alameda. In addition, our body shop is staffed by certified collision repair technicians. Our Chico body shop can repair collision damage to your car’s bumper, fender, windshield, paint, and other exterior components. We provide our collision repair services to residents and visitors of Durham, Paradise, Hamilton City, and other nearby communities. Fix Auto USA goes above and beyond the call of duty to maintain a safe, healthy work environment. We do everything we can to keep you, your vehicle, and our staff safe.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I have been to this shop MANY times and have had nothing but amazing experiences!!! I can totally tell that it isn't ran by the same owner! Very disappointing
Repair Quality - 1.0/5.0 -
They told me that my car would be done in 4 days and it took over 3 weeks!! 1 thing after another! Then my outer lights weren't working and they tried to say that it was because of my "old" battery (which is in correct because my battery is only 3 month old)!! They then "fix it" and allowed me to come pick my car up and tried to change me with an extra $400 bill to pay for the lights!! I refused as my car was working perfectly fine when I brought it to them!!! After picking up my car, I quickly learned that my sensors weren't working on the outside of my vehicle. I called and scheduled to come in on Tuesday. When I can in a asked to speak to someone different since I was unsatisfied with who I was working with prior. He was unavailable so I gave them my contact information and asked if he could contact me once he was back from lunch.... with that being said, I have yet to hear from anyone!
Customer Service - 0.5/5.0 -
See story on first question
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Thanks for getting it done by Friday. I did get mixed messages about the date but it all turned out okay.
Customer Service - 3.5/5.0 -
I did feel that I was annoying the front desk but I was very stressed about having to deal with this hit and run and State Farm policies and the not knowing how long I would be paying for the rental car extra insurance of 3 per day. Thank you for your getting it to me by Friday. 🙏
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you fix auto
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new! Love the outcome of the work
Customer Service - 5.0/5.0 -
Only comment I have is that I kept getting text messages about the date that it would be done, then nothing. I had to call to find out the details. That is my only complaint. The staff was great!
Returned Clean
My Experience - 5.0/5.0 -
My car looked amazing when I picked it up. All the staff went above and beyond in being helpful and courteous. I would definitely recommend Fix Auto Chico to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked beautiful.
Customer Service - 5.0/5.0 -
All of the staff I interacted with were very courteous and helpful. They were always willing to answer any questions I had.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
The staff is extremely friendly. But, it took 5 weeks for me to get my car back, and there’s a plastic portion of the hood that fell off within one day of receiving the car back. After five weeks in the shop, I expected the work to be done correctly at least. I hate to say it, but I’m pretty disappointed.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff at Fix Auto knew I wanted my car for the weekend so they pushed the calibrating people to finish my car and even stayed late so I could pick my car up. I’m very grateful!
Returned Clean
My Experience - 5.0/5.0 -
Fix Auto repaired my Colorado and did a great job, gave me my truck back cleaner than when I took it in! Thank you team FIX AUTO!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Garret was great!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I would have appreciated updates regarding the repair timeline. I received them, though I had to initiate the call for the information.