Fix Auto El Segundo @ Jim & Jacks
In operation 59 years.
Fix Auto El Segundo @ Jim & Jack’s is a family-owned and operated business that has proudly served the South Bay community since 1969. With more than 20 factory OEM certifications and a loyal customer base, we are dedicated to delivering the highest standards of quality and customer care. We are also an approved Direct Repair Provider for numerous insurance companies. Our mission is simple: get the job done right at a fair price while ensuring every customer enjoys an exceptional experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
After the missed details with my Jetta I brought in at the beginning of the year, and the fiasco and lies I had to endure during repair of my Hummer--waiting on the service writer's timetable to bring it in to be fixed. Bring it this day. Being it that day. I literally left work early to drop off my car, and he stood me up at least 2X, if not 3X. Promises made that he could not keep. Lies upon lies. This guy Sam isn't a straight shooter. Just a wheeler dealer. Destroyed my faith in Jim & Jack's. And I've been going there almost 20 years when my cars have needed body work. Javier stepped in and is slowly restoring my faith and satisfaction in J & J's. J. Suarez
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic customer service! Could not be more satisfied.
My Experience - 0.0/5.0 -
Since the battery was disconnected all the electrical items had to be reset. I still have to bring the car again in to correct other problems caused by disconnecting the battery. In addition, I intentionally left a one dollar bill in my console just out of curiosity and to test how honest your employees are. They failed the test miserably. The dollar bill was taken. Just thought you should know the caliber of your employees.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was completed in an extremely timely manner. The car looked great! Thank you Jim and Jacks for a job well done.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I was told to come back Tuesday because the bumper was uneven. Headlight needs to be adjusted
My Experience - 5.0/5.0 -
Awesome work and customer service!