Caliber - Hawthorne

4.9 (4,724reviews)
98%
11643 S Prairie Ave,  Hawthorne,  CA  90250

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,724)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted how staff kept them informed throughout the entire repair process via calls, texts, and emails. Repairs were frequently completed ahead of schedule, with vehicles returned looking brand new. Customers appreciated the professionalism, friendliness, and attentiveness of all staff members. Multilingual support was also noted as a valued feature. A few customers mentioned minor issues such as delays or post-repair concerns, but these were isolated and noted directly from their feedback.
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"Excellent customer service experience. Repair work exceeded my expectations."
"Superb Customer Service including Repairs."
"... the date I was originally given which was great. I am very satisfied with the work done on my car. Both my front and back bumper look great." Read more
"... of places you gotta go back for different thins, everything was done correctly, the first time and it was done quickly. I definitely will be recommending this particular ..." Read more
"My car looks brand new again. I can't even tell that it was involved in a collision."
"My vehicle was ready a week early which was GREAT since I was paying for a daily upgrade amount on ..." Read more
"Repairs to car was done way ahead of time."
"My car got repaired very quickly, you promised to have it fixed by November 26, 2025 and you had it done 8 days before, great job again."
"My car was repaired faster than scheduled. 📆 The work was flawless."
"It was ready 3 days after initial estimated completion date."
"Kept informing me daily basis. Im not left guessing what was going to be done. Too good"
"... problems. Everything was explained to me in full detail. I was consistently asked if I had any questions that I needed answered. My car came out beautiful. I couldn't be any happier. ..." Read more
"They called me numerous times throughout the process and kept me fully informed at every step"
"Communication was there throughout the entire process."

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Very much appreciated on the customer service

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Carlos and the team communication with me was top tier

My Experience

The process was smooth and fast, did outstanding job. Thank you and your teams

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My Experience

The Staff I was in contact with weee all informative and very courteous!! They addressed me even when another customer was being helped before me. I was extremely happy with the repairs that weee done as well. I will definitely come back to this location on Prairie Street when I need any car repairs!

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Yes! Especially this location!

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Carlos and his team were very professional. He answered all of my calls and was helpful in navigating all of the issues that came up. He and his team were very good at communicating with me during the repairs.

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This is my second time using Caliber Collision. I would highly recommend this location as well.

Returned Clean

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My Experience

Great service

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The staff was amazing and very communicative

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Hats off & 5 diamonds to Carlos Leal, what a great young man, he was very thorough with the updates, vehicle was delivered when promised, the young lady at the front desk was very pleasant & professional. It was truly a very positive vibe in the office. Congratulations to the owner, Carlos is pure gold!

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We are happy with the experience we had with Caliber Collision

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Repair looks great so far!

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Carlos Leal gave us the best customer service, keep up the great work Carlos!

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Luis was the best, always so helpful and keeping me updated.

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Caliber is my go to body shop great work and people