Caliber - Hawthorne

4.9 (4,728reviews)

98%

(310) 679-0666

11643 S Prairie Ave, Hawthorne, CA 90250

98%

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11643 S Prairie Ave
Hawthorne, CA 90250

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About Caliber - Hawthorne

See Photos

11643 S Prairie Ave
Hawthorne, CA 90250

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,728)

Sort By:
Newest
Rating

4,037 Customers Rated

5 Stars

71.7% Complete

(3388)
4 Stars

8.8% Complete

(415)
3 Stars

1.8% Complete

(85)
2 Stars

0.9% Complete

(44)
1 Star

0.5% Complete

(24)
< 1 Star

1.7% Complete

(81)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted how staff kept them informed throughout the entire repair process via calls, texts, and emails. Repairs were frequently completed ahead of schedule, with vehicles returned looking brand new. Customers appreciated the professionalism, friendliness, and attentiveness of all staff members. Multilingual support was also noted as a valued feature. A few customers mentioned minor issues such as delays or post-repair concerns, but these were isolated and noted directly from their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent customer service experience. Repair work exceeded my expectations."

"Superb Customer Service including Repairs."

"... the date I was originally given which was great. I am very satisfied with the work done on my car. Both my front and back bumper look great." Read more

"... of places you gotta go back for different thins, everything was done correctly, the first time and it was done quickly. I definitely will be recommending this particular ..." Read more

"My car looks brand new again. I can't even tell that it was involved in a collision."

"My vehicle was ready a week early which was GREAT since I was paying for a daily upgrade amount on ..." Read more

"Repairs to car was done way ahead of time."

"My car got repaired very quickly, you promised to have it fixed by November 26, 2025 and you had it done 8 days before, great job again."

"My car was repaired faster than scheduled. 📆 The work was flawless."

"It was ready 3 days after initial estimated completion date."

"Kept informing me daily basis. Im not left guessing what was going to be done. Too good"

"... problems. Everything was explained to me in full detail. I was consistently asked if I had any questions that I needed answered. My car came out beautiful. I couldn't be any happier. ..." Read more

"They called me numerous times throughout the process and kept me fully informed at every step"

"Communication was there throughout the entire process."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent customer service experience. Repair work exceeded my expectations."

"Superb Customer Service including Repairs."

"... the date I was originally given which was great. I am very satisfied with the work done on my car. Both my front and back bumper look great." Read more

"... of places you gotta go back for different thins, everything was done correctly, the first time and it was done quickly. I definitely will be recommending this particular ..." Read more

"My car looks brand new again. I can't even tell that it was involved in a collision."

"My vehicle was ready a week early which was GREAT since I was paying for a daily upgrade amount on ..." Read more

"Repairs to car was done way ahead of time."

"My car got repaired very quickly, you promised to have it fixed by November 26, 2025 and you had it done 8 days before, great job again."

"My car was repaired faster than scheduled. 📆 The work was flawless."

"It was ready 3 days after initial estimated completion date."

"Kept informing me daily basis. Im not left guessing what was going to be done. Too good"

"They called me numerous times throughout the process and kept me fully informed at every step"

"Communication was there throughout the entire process."

Dana (Chevrolet owner) reviewed 10/16/26

The personnel at the repair shop were friendly and kept me informed on the repair process. I would definitely recommend this shop.

Omar (Toyota owner) reviewed 10/16/26

Love this place the people are great had my car fixed in a timely manner

Beatriz (Toyota owner) reviewed 10/15/26

Thanks to Carlos who helped us out every step of the way. He made sure all our concerns about the repair were answered and took care of us wherever we had concerns. I would recommend calibers to my friends and family. Thank you guys for all the great work we really appreciate it.

Charlie (Dodge owner) reviewed 10/15/26

Evelyn (Lexus owner) reviewed 10/15/26

Highly recommend

The staff were professional but very pleasant with a smile as they were communicating with me, explained every detail on what they were going to do

Nicole (Mercedes-Benz owner) reviewed 10/13/26

Daniel (Toyota owner) reviewed 10/11/26

Very much appreciated on the customer service

Carlos and the team communication with me was top tier

Denzel (Toyota owner) reviewed 10/9/26

The process was smooth and fast, did outstanding job. Thank you and your teams

Luis (Honda owner) reviewed 10/8/26

Emily (Mazda owner) reviewed 10/8/26

Joyce (Nissan owner) reviewed 10/8/26

Castoria (Acura owner) reviewed 10/8/26

Christina (Toyota owner) reviewed 10/8/26

The Staff I was in contact with weee all informative and very courteous!! They addressed me even when another customer was being helped before me. I was extremely happy with the repairs that weee done as well. I will definitely come back to this location on Prairie Street when I need any car repairs!

Rodolfo (Toyota owner) reviewed 10/8/26

Yes! Especially this location!

Carlos and his team were very professional. He answered all of my calls and was helpful in navigating all of the issues that came up. He and his team were very good at communicating with me during the repairs.

This is my second time using Caliber Collision. I would highly recommend this location as well.

Luis (Honda owner) reviewed 10/6/26

Bruce (Lexus owner) reviewed 10/6/26

Narciso Chan (Lexus owner) reviewed 10/5/26

Great service

Jorge (Toyota owner) reviewed 10/5/26

Nora (Jeep owner) reviewed 10/5/26

The staff was amazing and very communicative

Guadalupe (Honda owner) reviewed 10/4/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Hawthorne

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Hawthorne

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,728)

4,037 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?