Caliber - Los Angeles - W Washington
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
CC’s team were above and beyond in assisting me with my car, their service was top class.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
staff was very professional and friendly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the customer service and everyone made it so easy considering it was a rear ending. Thoroughly happy! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Attention to detail and very communicative
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision on Washington Blvd. From start to finish, Erik and Ray were extremely helpful and made the entire repair process easy and stress-free. They did an excellent job keeping me updated on the timeframe, communicating the progress of my vehicle, and breaking down the process so I always knew what to expect. Most importantly, the quality of the repair was fantastic. My car looks like nothing ever happened, and I’m extremely satisfied with the results. The combination of great workmanship and excellent customer service really stood out. Thank you to Erik, Ray, and the entire Caliber Collision team for taking such great care of my vehicle. I would definitely recommend this location to anyone looking for quality repairs and a team that keeps you informed throughout the process.
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend Caliber Collision to friends and family. Rey and Erik provided exceptional customer service throughout the entire repair process. They were professional, honest, responsive, and kept me informed every step of the way. The repairs were completed on time, the quality of the work was excellent, and the entire experience was smooth and stress-free. Their commitment to customer satisfaction truly stood out, and they made what could have been a difficult situation a very positive experience. I wouldn't hesitate to return if I ever needed repairs again.
Repair Quality - 5.0/5.0 -
I had an outstanding experience with Caliber Collision at 3501 Washington Blvd. Erik and Ray were fantastic throughout the entire repair process. They kept me informed with regular updates, explained each step clearly, and made sure I always knew what to expect. The quality of the repairs exceeded my expectations, my car looks fantastic, as if nothing ever happened. Their professionalism, communication, and attention to detail made what could have been a stressful situation a smooth and positive experience. I truly appreciate all of their hard work and highly recommend Erik, Ray, and the team at Caliber Collision to anyone in need of quality repairs. Thank you again for providing such excellent service!
Customer Service - 5.0/5.0 -
Rey and Erik at Caliber Collision provided outstanding customer service from start to finish. They were professional, communicative, and genuinely cared about making the repair process as smooth and stress-free as possible. They kept me informed throughout the entire process, answered all of my questions promptly, and went above and beyond to ensure everything was handled correctly. Their attention to detail and commitment to customer satisfaction really stood out. It's rare to find a team that combines excellent workmanship with such exceptional customer care. I highly recommend Caliber Collision, and I especially appreciate Rey and Erik for their professionalism and dedication. Thanks again for a great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date on my car repair, great communication. Also my car has never been cleaner!
Likely to Recommend - 5.0/5.0 -
Full recommendation here.
Repair Quality - 5.0/5.0 -
Excellent repair facility, highly recommended!
Customer Service - 5.0/5.0 -
Great customer service; especially appreciated the continual communication thru every aspect of the repair
Likely to Recommend - 5.0/5.0 -
sure, i will recommend, reliable & trustworthy.
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
They are all good 100 % customer service.
My Experience - 5.0/5.0 -
Easy fast and good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and professional
Customer Service - 5.0/5.0 -
They always keep me informed and took my call.
My Experience - 5.0/5.0 -
Greetings, My experience with caliber collision went very well. They made sure all my concerns were addressed with a sense of urgency. They communicated effectively and consistently throughout this process. Overall, the customer service was great and Erik was very helpful. Best Regards,
My Experience - 5.0/5.0 -
Great shop on Washington. Was very well taken care of, everyone was so nice, work was complete with great communication. Super clean shop too! Thank you. Recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience at the actual auto body shop was excellent. The service was done well. The customer service was extremely personable and friendly and helpful. The only issue was the communication with the shop. When I tried to call, I talked to a handful of people at a call center who didn't seem to have the same connection to my case that the people I talked to in person. Did. I also received a number of text messages that seemed to have no relationship to the service that I was getting. When my work was done. I got multiple text messages after I had already spoken to my my service person at the actual shop. The auto-generated text messages and the call center made the experience less satisfactory than all of the wonderful service I received at the shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was great and communicated effectively the entire time. They told me my car would be ready on a certain date and it was ready on that date. I was provided with transportation to and from the rental car company and things went smooth the entire job. Erik was very professional, communicated effectively and personable. I would highly recommend caliber collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am glad that your company was able to complete the process without any delays. The work is excellent and my mind was put to ease with your updates.
Likely to Recommend - 5.0/5.0 -
Yes I would recommend your shop to anyone who listens
Repair Quality - 5.0/5.0 -
They kept me informed of the repairs and didn't have me wondering what was going on.
Customer Service - 5.0/5.0 -
The repairs looks great