Caliber - Los Angeles - Downtown

4.8 (5,088reviews)
95%
1403 W Pico Blvd,  Los Angeles,  CA  90015
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,088)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs that made vehicles look brand new, often exceeding expectations. The team was widely recognized for outstanding professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating frequent updates via calls and texts. Many noted their vehicles were completed ahead of schedule, reflecting excellent efficiency. A few customers pointed out areas for improvement directly from their experiences, including occasional miscommunication on pricing, minor parts installation oversights, and isolated quality concerns on specific repairs.
AI-Generated from reviews written in the last 12 months
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"... experience. Thank you, Caliber, for your excellent, flawless repairs that went beyond expectations. Best service ever!!!!" Read more
"The workmanship was flawless, and my car looks and drives like new again. The team was professional, thorough, and kept me ..." Read more
"Im a painter in another industry and expected to be able to see a difference in the repair. It looks very close to factory. Incredible job!"
"... was excellent. In short, I was extremely satisfied; the work they did was beyond my expectations." Read more
"The greatest experience ever the staff is very knowledgeable and they make sure the customers understand the process and is satisfied with it"
"They estimated it to be about 4 weeks and had it back to me in two!"
"It actually was 7 days earlier than what they have said."
"A week earlier than projected. Really saved me additional rental fees."
"Initial turnaround stated a week, but updated to only a few days. Was done before I knew it."
"... weekend before it was meant to be ready and they went above and beyond to make sure it was ready in time without comprising quality and safety" Read more
"Service was excellent! I was kept informed about the work that was being done by text and with phone calls. Getting and returning the rental vehicle was easy ..." Read more
"They proactively provided updates via text and phone calls, so I never had to reach out for information."
"... team was excellent! The process was seamless. The repairs were done in a timely fashion and communication was good. I would recommend caliber collision to anyone needing ..." Read more
"The process was so easy . They updated me daily on the progress of my car. The work was excellent!!!! They were polite, efficient, and very professional!!!"

My Experience

Lupe was very kind, patient, and professional. When my insurance wasn’t being helpful, Lupe stepped in and took care of it. My car came out looking brand new, so the work done was amazing (also appreciated the car wash)! Great team and phenomenal work!

My Experience

My Experience

Excellent customer service.

Likely to Recommend

Repair Quality

Was awesome! Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I'm very satisfied with the work and the kindness with the costumer service

Likely to Recommend

Very nice and professional work

Repair Quality

Customer Service

Excellent work and great service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excelente y rápidos

Likely to Recommend

I would feel very comfortable in recommending not only this shop but your company to anyone.

Repair Quality

From the front desk to the shop I felt like everyone was high quality customer care employees.

Customer Service

From the time I drove into the facility I felt like everyone cared about me and my car.:the repair person Osway was constantly sending me updates that made me fell good that the repairs to my car were going along as planed and when issues with getting parts on a timely basis accrued and may change my pickup date I was kept in the loop.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From the beginning, it was a smooth process. My paperwork was submitted via my insurance provider and was ready at the front desk. I was offered a shuttle ride home after bringing my car into Caliber. My car had been burglarized, and the back window had been broken out. Glass was everywhere, and needless to say, my car trunk was filled with a month of tossed items, now mixed with glass. Caliber, upon completion of the reinstallation, carefully vacuumed and folded my items in my trunk to remove the glass. I was embarrassed about the mess and clothes and random items that had accumulated. I even told the Caliber team to leave the mess. They did not, and they went above and beyond to provide dignity and kindness. I'll always choose Caliber in a time of repair.

Customer Service

Amazing and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

i’m highly satisfied with the work you’ve done with my car and for sure i will recommend it to my friends

My Experience

Everyone I spoke to at this location was kind and helpful. They truly made my unfortunate situation much easier and did an amazing job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My car isn’t ok and dropping off my vehicle wasn’t a fun experience either

Repair Quality

The alignment is off. The steering wheel is pulling

Customer Service

No complaints. Nothing special either

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was really happy with how quickly my car was finished. It looked amazing by the time it was done, and I appreciated how kind the staff was the entire time I was there. It was clear that everyone knew what they were doing and was putting the customer's needs as top priority.

Likely to Recommend

I would definitely recommend this! The experience was way easier than I thought it would be and made it a very efficient process.

Repair Quality

It was very quick and it was clear that everyone knew exactly what they were doing, from the receptionist to the people working on my car.

Customer Service

Everyone was very kind and explained things to me very clearly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was done professionally in a timely manner, shop gave me updates on the work and estimated completion date

Customer Service

Duke the body repairman gave me clear and timely updates

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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