Caliber - Hollywood Blvd

4.8 (4,773reviews)
96%
5060 Hollywood Blvd,  Los Angeles,  CA  90027
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,773)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received widespread recognition for exceptional customer service, described as friendly, professional, and welcoming. Communication was a standout strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule, sometimes days or even a week early. Additional touches like complimentary car washes and vacuuming further delighted customers. A few customers noted areas for improvement, including more detailed repair progress updates, ensuring all repairs are fully completed before vehicle return, and better interior care during the repair process.
AI-Generated from reviews written in the last 12 months
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"Really amazing job. The team was in constant communication which I was happy about. The detail to the work was ..." Read more
"... Calliber Collision was so incredible. Not only did they do a wonderful job, but they were so kind and made me feel taken care of every step of the ..." Read more
"... did an amazing job repairing my vehicle. There is no trace of the dent that was fixed and they got my car back to me quicker than expected. I would highly ..." Read more
"Superior customer service, great communication, amazing work that was completed a day earlier than expected. Beyond happy with every aspect."
"Communication was clear and timely. The work to be performed was explained and completed in agreement with the estimates."
"... and they are very very effecient , didnt expect to finished 5 days ahead of their projected target date and ,l, thabk you so much calibre collision for handling ..." Read more
"First of all the car was ready 5 days before the scheduled date. They did a beautiful job on the repair."
"They estimated my car to be done in two weeks, they had it finished in three days basically. They made the rental process easy with the enterprise ..." Read more
"My car was done one full week before the original date I was given! I was very pleased with this."
"Way earlier as promised!"
"Quality work, clear communication and a clean finish. Noting regular progress updates. Thank you for your service. Highly ..." Read more
"They kept in contact and coordinated everything with my insurance"
"Always kept me informed, in every step of the way!"
"Caliber Collison's employees did an excellent job of keeping me appraised of the work that we being completed on my car and worked well with my insurance reps ..." Read more
"Everyone was so awesome! Very thorough, communicative and explained the repairs to me very effectively. Im so happy with how the repair ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It’s no secret that the stress of a car accident is often exacerbated needlessly by careless and sloppy repair shops. This facility did an outstanding job. I was regularly informed about the progress, and the repairs were completed ahead of schedule. The shop’s manager, Carlos, deserves special recognition for running a highly efficient operation that prioritizes quality control and customer satisfaction. When a replacement door panel for my Lexus wasn't readily available, Carlos personally reached out to several dealerships to secure the part promptly. My car looked pristine inside and out when I picked it up. Overall, this was the best experience I’ve ever had with an autobody repair shop, and I highly recommend them.

Repair Quality

My car looked pristine inside and out when I picked it up.

Customer Service

Every staff member I’ve encountered provided outstanding customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have always used caliber for my vehicles and will continue to.

Repair Quality

Great communication through the whole process, great team excellent work!

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied with the quality of the repair(s).

Customer Service

Satisfied with customer service received. from repair shop personnel.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have one question why was the inner bumper not painted ??

Likely to Recommend

Repair Quality

Great job

Customer Service

Good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work! Very helpful staff. Took a stressful event and made it easy!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and very responsive to questions and concerns. Repairs were performed in a timely manner and any issues were relayed to me as soon as they became aware of them. Great to work with!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber had every set up and ready to go, from initial paperwork, to the finished car waiting for me ahead of schedule, with great daily text updates along the way. Thanks!

Likely to Recommend

Repair Quality

Great communication with daily text updates, job finished early.

Customer Service

ditto

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Carlos and his team were great! Got everything i needed taken care of with ease 😊

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good job and it was quick I didn't have to wait a week

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excelent service

My Experience

I loved my experience very friendly and answered any questions I had I would definitely go back.

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