Caliber - Santa Monica - Pico Blvd

4.9 (3,928reviews)
98%
2728 Pico Blvd,  Santa Monica,  CA  90405
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,928)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with vehicles frequently described as looking brand new upon return. The team is widely recognized for exceptional professionalism, friendliness, and genuine care for customers. Communication stands out as a major strength, with clients appreciating frequent phone calls, texts, and proactive updates throughout the repair process. A recurring highlight is that repairs are completed ahead of schedule, often surprising customers with early delivery. Many also appreciate the added touch of receiving their vehicles thoroughly cleaned inside and out. A small number of customers noted opportunities for improvement, including more consistent follow-through on pending parts, better front desk attentiveness, and ensuring all repair details are communicated transparently before pickup. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... smooth and stress-free. When I got my vehicle back, it looked brand new and had been thoroughly cleaned inside and out. I was extremely impressed with their service and ..." Read more
"... location stood above even those experiences with their professionalism, communication and impeccable work. Thank you so much!" Read more
"The work on my Lexus was excellent and as a result you could not tell there had been substantial damage to the entire passenger side and it had to be replaced. The people there were ..." Read more
"... impressed at the speed at which my car was fixed. What I assumed would take a solid 2 weeks took just 5 days." Read more
"... went above and beyond to accommodate my schedule. My car was repaired in 2 days. That is a record for the fastest body work Ive ever got on a car. Thank you!" Read more
"My trucks repair was absolutely flawless. The time it took was faster than quoted and I received my truck cleaner than I brought it in. Thank you very much!"
"Promised in a week - finished in 3 days!"
"The vehicle took 5 days passed estimated completion date and wasnt even fixed. My accident was my front bumper and they replaced ..." Read more
"A+ for communication. I always knew the status and was kept up to date. Repairs were perfect. Got my car back to new and ..." Read more
"... recommend Caliber Collision to our friends and family. Their professionalism and communication is unmatched." Read more
"Updates almost every few hours"
"... couldnt replace yet. I realize things happen but it felt dishonest that it wasnt shared up front. Ive also called twice to get an updated eta on the ..." Read more

My Experience

Call me and I’ll explain how you can make your customer’s experience much better.

Likely to Recommend

Repair Quality

Wait times frustrating. Cross train staff so they can help check out customers when receptionist is busy and so any Estimator can help any customer. Mike and Sean and Nancy are doing great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done perfectly - Sean was great. He was accessible, helpful and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It was a great experience all the way around.

Repair Quality

Car looks fantastic!

Customer Service

Cailber Collision did a great job on our Subaru Forester. Jesse was very professional and thorough in his evaluation of the damage, noticing things that my wife and I had missed. The work was done on time; they kept in contact with us and even brought the car to our house. Overall, very happy with the experience. Thank you, Jesse, and staff!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessie took good care of me. He made sure that my car was repaired completely before turning it over to me. It took longer than expected but I would rather have it done right than rushed. Highly recommended to take good care of your vehicle.

My Experience

I had a great experience with Sean Watanabe and his team. The staff was friendly, honest and keep me updated on the status of the car repair. Work was completed in a timely manner. I would recommend this repair shop to anyone looking for reliable and trustworthy car service.

Likely to Recommend

Repair Quality

Great service and updates me on status of car regularly.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sean was excellent help.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sean and his team did a great job! Also super quick

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sean and Receptionist were very nice and you got my car done earlier than expected, which was really nice.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Made this experience very easy for me! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sean was great to work with. He was clear with communicating timelines, pricing and managed expectations well.

Likely to Recommend

Repair Quality

Great quality repair and service. Appreciate that Jesse took the time to drop off the car at my house after it was done! Thank you

Customer Service

Great quality repair and service. Appreciate that Jesse took the time to drop off the car at my house after it was done! Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing customer service. I have nothing but nice things to say about my experience with Jesse and the whole team. My car looks great!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am surprised by the work that was done. I appreciate the effort and dedication to returning my car better than I left it.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 3,928

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Santa Monica  |  90405