Fix Auto Escondido

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am a returning customer. Like before, your staff from the receptionist to everyone who worked on my car to just anyone who I met, were so kind and courteous. They all made sure I was helped and that I was being taken care of even when I was across the street dealing with Hertz and couldn’t get help. The staff helped me get a rental car through Enterprise. Then at pick up, because of work schedule conflict, they made sure I was not in a bind without a car for the weekend. Thank you for everything! I am so glad I came back to Henson Fix Auto to get my car back to shape!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so kind and considerate. They all were professional but made sure that I was happy with the work done on my car. Again Henson’s Fix-Auto took care of my car and I am very satisfied. Thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was wonderful. Extremely friendly and helpful. Went above and beyond in Customer Service to make my experience as wonderful as it turned out to be. Thank you everyone, I appreciate all of you.

Customer Service - 5.0/5.0 -

Everyone was wonderful. Extremely friendly and helpful. Went above and beyond in Customer Service to make my experience as wonderful as it turned out to be. Thank you everyone, I appreciate all of you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone at Henson’s Fix Auto was personable and professional including Glori who runs their front desk is awesome! They went the extra mile to address a windshield calibration issue with the glass company and got it resolved. I’m very happy with the service I received at Henson’s Fix Auto!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fix Auto Escondido is great! The people are personable and professional and they do amazing work. Highly recommend!

Customer Service - 5.0/5.0 -

Gloria at the reception desk is awesome! She made my experience so much better.

Returned Clean

My Experience - 5.0/5.0 -

Great company to deal with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people to deal with!

Customer Service - 5.0/5.0 -

Very personable

My Experience - 5.0/5.0 -

Job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job done was great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication. Job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great communication. On time. Estimate was a little low as compared to final price

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

One of the most important reasons we chose you was Josh committing to improve our other damage on the driver side. He reviewed the damage with a tech and determined they could not do PDR but would remove/improve the main door dent for $200. Despite having the car for nearly 2 weeks, nothing was done. Josh said his tech “was sick.” Also, the total repair was double the estimate. If that had been our money, I’d be furious. Do better!

Likely to Recommend - 1.5/5.0 -

Estimate doubled due to “calibration expenses” which could have been known.

Repair Quality - 2.0/5.0 -

The replacement bumper looks fine but is missing a chrome strip like the original. The work quality seems to be good. However, the total price for the repair Doubled from $2,400 to $4,800. And they did Nothing to address our other concern, which was to improve a dent on the driver side rear door. Josh had agreed to do this for $200 buy instead did nothing and said his tech had been “out sick.” Well you had the car for 12 days. And this was the main reason we went with you, Josh’s confidence to improve the other dent situation. Disappointing.

Customer Service - 2.0/5.0 -

Way too many Misters and too few actual helpful efforts to address concerns and keep costs reasonable

Returned Clean

My Experience - 5.0/5.0 -

We are zo pleased that finished our car sooner than expected. We picked it up and it was cleaned so nice inside and out@

My Experience - 5.0/5.0 -

Beautiful repair. Thank you.

My Experience - 5.0/5.0 -

Thanks for the excellent service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were always polite and kind and very knowledgeable about what was gonna happen with my car. From drop off to pick up it was a great experience. They even detailed and clean the inside and outside of my car which was not required of them to do and I greatly appreciate. Thank you guys again for all the great service and all the great communication with the process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job front to finish! Raul Del Villar isn’t. Excellent representative. He kept me informed all the way. I am very happy with the work they did!

Likely to Recommend - 5.0/5.0 -

I will definitely recommend fix auto to others!

Repair Quality - 5.0/5.0 -

Great, customer service! Raul was very professional. The Work on my truck was literally a 10 out of 10.

Customer Service - 5.0/5.0 -

Raúl and the team were A+

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

I noticed that in the final product, the piece used does not align with the car’s light. I’m not satisfied with the final product.

Customer Service - 3.0/5.0 -

The end of the job was not what I expected. The front desk people were attentive but the final product was not what I expected