Fix Auto Gilroy

4.8 (1,617reviews)
96%
6650 Brem Lane,  Gilroy,  CA  95020
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Shop AssistantSparkles

In operation 18 years.

Fix Auto Gilroy is a family owned and operated body shop that was founded in 1992, with the Gilroy location opening its doors in 2007. We are experts in collision repair and accept all makes and models. Our body shop in Gilroy guarantees your cars body repair for life, through our limited-lifetime warranty. Being part of Fix Auto’s network of body shops, we have established a reputation respected by every insurance company. If you reside in Gilroy or surrounding communities, call or visit our collision center in Gilroy for a free estimate for any accident or auto body repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,617)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlight that their vehicles were returned looking brand new, with flawless paint jobs and meticulous attention to detail. Communication is frequently commended, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another strong point, as several customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, mentioned areas for improvement such as better follow-through on return calls, occasional cosmetic oversights, and cleanliness of the vehicle interior upon return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... car had been damaged. Their attention to detail and quality of workmanship exceeded my expectations. Just as impressive was the customer service. The ..." Read more
"... moment to adjust but they offered to fix this as well. The paint job looks great and the car feels brand new!" Read more
"... because a pin fell off it wasnt the right fit. They are scratches where they did the rear glass and parts were left in my car. When I brought it up they didnt seem to care and ..." Read more
"Amazing quality and outstanding customer service from the entire team!"
"Car looks like brand new. I will be recommending them to friends if needed."
"Completely satisfied with the repair on my vehicle. They completed the repair when they said they would and my car looks great."
"... of when my vehicle was going to be done and it was done before that" Read more
"Staff is super friendly and helpful. My car was finished earlier than expected."
"Wrong part they had ordered deliver-not their fault."
"A little late but the shop let me know of the delay. No big deal."
"Really bad communications. They need to answer the phone"
"Service was great, but communication could be better. I had multiple times where I called in to check on the status, spoke to a representative, ..." Read more
"... finish. Very impressed with everyone we talked to and communication was extremely proactive. Very happy we chose you!!" Read more
"... thoroughly happy with my experience at Fix Auto!! Everything was explained and I received messages on the progress. I would definitely recommend this company. The receptionist ..." Read more
"I was updated throughout the process of the repair via test or phone calls."

Likely to Recommend

Repair Quality

Yes, and no, the side mirror is not working correctly

Customer Service

The service was great my only issue is I’m not able to adjust my driver mirror like I was before… I have called AAA not sure what to do to get it fixed correctly

My Experience

You guys are all great. I am happy to have found your business and surely will be back whenever there is a need. Thank you again, specially from the front desk person.

Likely to Recommend

Surely

Repair Quality

Customer Service

I was very happy with the repair they did also the time, they were able to deliver the car back. It was a great experience

My Experience

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Repair Quality

Customer Service

The people at Fix Auto were very professional and at the same time very friendly. They communicated with me to keep me in the loop as the repairs hit milestones and I always felt I was part of any decision making that was necessary. The end product was as promised by both Fix Auto and AAA…my truck looks and operates just like it did prior to the collision (which happens to be very much like brand new).

My Experience

Both Ozzy and Mari were very professional and attentive. Great customer service! They explained the process thoroughly. It was truly seamless.

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Repair Quality

Customer Service

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Customer Service

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Customer Service

⭐⭐⭐⭐⭐ Outstanding Work & Exceptional Customer Service I couldn’t be happier with my experience at Fix Auto. My Chevy Volt recently suffered damage to the front fender and bumper after an unfortunate hit-and-run, and the team at Fix Auto did an absolutely phenomenal job with the repairs. When I received the vehicle back, it looked perfect. The bodywork, paint match, fit, and finish were flawless; you would never know the car had been damaged. Their attention to detail and quality of workmanship exceeded my expectations. Just as impressive was the customer service. The entire team was professional, courteous, communicative, and made the whole process as easy and stress-free as possible. It’s clear they take tremendous pride not only in the quality of their repairs, but also in how they treat their customers. Top-notch workmanship, outstanding service, and a flawless repair. I would absolutely trust Fix Auto with any future collision repairs and highly recommend them to anyone looking for a shop that truly stands behind its work. Five stars all the way!

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Repair Quality

Customer Service

My Experience

Excellent quick support and work. Efficiently got the estimate and repairs completed and assisted with getting my ceramic coating scheduled

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Repair Quality

Customer Service

Excellent and quick work easy process.

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Repair Quality

Customer Service

My Experience

grate job they did on the ben reasonable rates costumer service are grate help they provide good service and explanation of the work and price thank you for the services

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Repair Quality

grate, job ,good ,service, on time price, clean excellent service

Customer Service

Returned Clean

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Would use this repair shop again.

Repair Quality

Vehicle was repaired as good as new.

Customer Service

The repair shop was very courteous and professional and did a great job! I was very satisfied.

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Customer Service

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Customer Service

Returned Clean

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Without reservation

Repair Quality

Very professional.

Customer Service

Could not be more pleased.

My Experience

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Repair Quality

Customer Service

Returned Clean

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Customer Service

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Repair Quality

I saw that part where anything below 10 is considered a fail

Customer Service

Returned Clean

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Good job and very professional

Repair Quality

Great job

Customer Service

Nice people

Returned Clean

My Experience

The whole staff was friendly, thorough, and I am completely happy with my service

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Repair Quality

Customer Service

Professional, kept me updated, friendly staff.