Fix Auto San Marcos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and communication. Fast and quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Start to finish, the team clearly communicated every step of the process. They were timely and did what they said they were gonna do. I had a trip out of state toward the end and they went above and beyond to store my vehicle until I returned. Thank you team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service is spectacular. And, workmanship is unmatched. Car repair looks great.

Customer Service - 5.0/5.0 -

Very easy to work with. Communication was excellent.

Returned Clean

My Experience - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Horrible experience. My vehicle was backed into so went to Fix Auto after my parents recommended this place. Of course the great service they received, that worker no longer worked there, Jose. My vehicle had the bumper and headlamp pushed in. When I first arrived to pick up my vehicle after it was supposedly ready, it was worst then when I left it. The light was still sitting inside, as if they did no adjustment to the frame and the hood was covering partially the headlamp and not sitting flush next to each other as the other side was. The bumper was reset from where it had dropped, but to my surprise they pushed out the other side leaving the passages side with a large gap. On top of that the bumper had bubbles in the paint job. Calmly and respectfully and in shock I said, “I’m sorry but this is not acceptable” and proceeded to explain everything I’m looking at and shocked they were not seeing it too. Nobody would have been fine with the job they did and frightening they thought the job was done. Instead I got excuses like “oh it’s an after market light” and “lights never fit the same” and “my guy said the bubbles were already there,” and went on to say, “But I’ll have my guy look at the bumper because of the gap.” The following week I came more prepared and borrowed a headlamp from my mechanic and glad I did. This time they brought the worker who worked on the car. He brought out some tool and showed how there was no frame damage. However I put in my headlamp and showed how there is something off and emphasize the hit was lower and pushed my lamp in and down. Pancho as they called him said “you weren’t that hard,” which he said several times and the other staff said “cars bumpers and lights are never the same after an accident.” I asked “are you sure there is not any damage in the frame somewhere down here” as I pointed below the brackets that held the lamp. Pancho said “the only thing bent was this.” Despite the issue with how the light was sitting and frustrated they were not taking accountability for their poor job I took my car back. On top of this when they brought my car back my license plate was bent up horribly like someone was mad. I points that up and Paco or Pancho said, “it was already like that. If you want me to fix it I will have to take it off.” I said no thank you. I will do it myself. After, I went to my mechanic to return his headlamp and less than 30 seconds he pointed out the problem in the frame. Literally a steel bracket bent with a gap in it. When he pointed out both sides it was clear and obvious where the problem was. Either the worker didn’t want to do the job, as it would have been labor intensive, or lacks the know how. Either way a horrible experience. No accountability or pride for ones’ own work. Workers that don’t seem to understand professionalism, but fine with mediocracy (which was worse than mediocre work the first time they tried to give me back my car). Never again.

Repair Quality - 0.5/5.0 -

Horrible experience. My vehicle was backed into so went to Fix Auto after my parents recommended this place. Of course the great service they received, that worker no longer worked there, Jose. My vehicle had the bumper and headlamp pushed in. When I first arrived to pick up my vehicle after it was supposedly ready, it was worst then when I left it. The light was still sitting inside, as if they did no adjustment to the frame and the hood was covering partially the headlamp and not sitting flush next to each other as the other side was. The bumper was reset from where it had dropped, but to my surprise they pushed out the other side leaving the passages side with a large gap. On top of that the bumper had bubbles in the paint job. Calmly and respectfully and in shock I said, “I’m sorry but this is not acceptable” and proceeded to explain everything I’m looking at and shocked they were not seeing it too. Nobody would have been fine with the job they did and frightening they thought the job was done. Instead I got excuses like “oh it’s an after market light” and “lights never fit the same” and “my guy said the bubbles were already there,” and went on to say, “But I’ll have my guy look at the bumper because of the gap.” The following week I came more prepared and borrowed a headlamp from my mechanic and glad I did. This time they brought the worker who worked on the car. He brought out some tool and showed how there was no frame damage. However I put in my headlamp and showed how there is something off and emphasize the hit was lower and pushed my lamp in and down. Pancho as they called him said “you weren’t that hard,” which he said several times and the other staff said “cars bumpers and lights are never the same after an accident.” I asked “are you sure there is not any damage in the frame somewhere down here” as I pointed below the brackets that held the lamp. Pancho said “the only thing bent was this.” Despite the issue with how the light was sitting and frustrated they were not taking accountability for their poor job I took my car back. On top of this when they brought my car back my license plate was bent up horribly like someone was mad. I points that up and Paco or Pancho said, “it was already like that. If you want me to fix it I will have to take it off.” I said no thank you. I will do it myself. After, I went to my mechanic to return his headlamp and less than 30 seconds he pointed out the problem in the frame. Literally a steel bracket bent with a gap in it. When he pointed out both sides it was clear and obvious where the problem was. Either the worker didn’t want to do the job, as it would have been labor intensive, or lacks the know how. Either way a horrible experience. No accountability or pride for ones’ own work. Workers that don’t seem to understand professionalism, but fine with mediocracy (which was worse than mediocre work the first time they tried to give me back my car). Never again.

Customer Service - 0.5/5.0 -

Horrible experience. My vehicle was backed into so went to Fix Auto after my parents recommended this place. Of course the great service they received, that worker no longer worked there, Jose. My vehicle had the bumper and headlamp pushed in. When I first arrived to pick up my vehicle after it was supposedly ready, it was worst then when I left it. The light was still sitting inside, as if they did no adjustment to the frame and the hood was covering partially the headlamp and not sitting flush next to each other as the other side was. The bumper was reset from where it had dropped, but to my surprise they pushed out the other side leaving the passages side with a large gap. On top of that the bumper had bubbles in the paint job. Calmly and respectfully and in shock I said, “I’m sorry but this is not acceptable” and proceeded to explain everything I’m looking at and shocked they were not seeing it too. Nobody would have been fine with the job they did and frightening they thought the job was done. Instead I got excuses like “oh it’s an after market light” and “lights never fit the same” and “my guy said the bubbles were already there,” and went on to say, “But I’ll have my guy look at the bumper because of the gap.” The following week I came more prepared and borrowed a headlamp from my mechanic and glad I did. This time they brought the worker who worked on the car. He brought out some tool and showed how there was no frame damage. However I put in my headlamp and showed how there is something off and emphasize the hit was lower and pushed my lamp in and down. Pancho as they called him said “you weren’t that hard,” which he said several times and the other staff said “cars bumpers and lights are never the same after an accident.” I asked “are you sure there is not any damage in the frame somewhere down here” as I pointed below the brackets that held the lamp. Pancho said “the only thing bent was this.” Despite the issue with how the light was sitting and frustrated they were not taking accountability for their poor job I took my car back. On top of this when they brought my car back my license plate was bent up horribly like someone was mad. I points that up and Paco or Pancho said, “it was already like that. If you want me to fix it I will have to take it off.” I said no thank you. I will do it myself. After, I went to my mechanic to return his headlamp and less than 30 seconds he pointed out the problem in the frame. Literally a steel bracket bent with a gap in it. When he pointed out both sides it was clear and obvious where the problem was. Either the worker didn’t want to do the job, as it would have been labor intensive, or lacks the know how. Either way a horrible experience. No accountability or pride for ones’ own work. Workers that don’t seem to understand professionalism, but fine with mediocracy (which was worse than mediocre work the first time they tried to give me back my car). Never again.

My Experience - 5.0/5.0 -

Kamyla Lowndes did a wonderful liaison job with my Hartford insurance and myself, kept me updated and handled problem with towing company losing my key and insurance estimator neglecting to see some damage. Great customer relations. I knew on almost a daily basis how repairs were proceeding and work was completed in advance. I highly recommend this company.

Likely to Recommend - 5.0/5.0 -

I already have!

Repair Quality - 5.0/5.0 -

Excellent customer service, repairs very high quality, car cleaned and returned in almost new condition despite being 10 years old.

Customer Service - 5.0/5.0 -

Kamyla is exceptional and a real asset to your company. She went above and beyond.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous service. Good job with the repair

Customer Service - 5.0/5.0 -

Very pleasant staff

Returned Clean

My Experience - 5.0/5.0 -

Job completed outstanding. Thank you!

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Job was done complete. I am waiting for Johnathon to call me when exhaust cover ordered since 10/3. I need to wait for this repair as I do not want to Uber back and forth. Fix it had the car 8 days and job was not completed.

Customer Service - 3.5/5.0 -

Keeps customers on wait too long and then doesn’t call back. I had to keep calling. Staff is pleasant maybe just too busy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best experience in years. A small office where everyone coordinates and cares about the shop working. Very refreshing to deal with this group.

Repair Quality - 5.0/5.0 -

Everyone was communicative, clear, friendly, and accommodating. The work looks very good. Zero friction. Best autobody experience in years.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Alex is good.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the excellent costumer service.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

It took longer than expected and we had to rent a car to cover the extra time. The due date was extended multiple times with no reason given for the extension

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean