Fix Auto San Rafael

5.0 (1,585reviews)
100%
21 Belvedere St.,  San Rafael,  CA  94901
See Photos
Online Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/san-rafael.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
  • Vietnamese
  • Russian
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,585)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's repair quality, describing results as looking brand new and praising the meticulous attention to detail. The team is widely commended for outstanding communication, with many customers appreciating regular progress updates and transparent explanations throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed on or ahead of schedule. Customers also value the friendly, professional, and stress-free experience, often noting the added touches such as complimentary car washes and interior cleaning. A few customers noted they would have appreciated earlier notification of delays, and one mentioned an unresolved repair concern, reflecting areas where customers feel communication and thoroughness could be further refined.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... refinishing completely right the first time. However, they have mastered the technique. My car came out as promised, on time and, this is the really shocking part, under ..." Read more
"... changes on the fly. The communication was superb! Almost as good as the care they took with my car! instead of dreading going back to pick it up or to ..." Read more
"It looks brand new and absolutely beautifully fixed, I am completely satisfied with the repairs. They ..." Read more
"Great Body shop! Quality , service , timing , communication were are excellent"
"... Auto is the best body shop I have ever experienced! Excellent work and extraordinary service!!" Read more
"My car was done ahead of time and was waiting, polished and ready in a covered waiting area near the office."
"It was ready on time !!"
"It was ready on time! And it was beautiful!"
"Great communication they keep you posted on when your car will be done. Appreciate the follow-through."
"It was ready the same day as promised."
"... way! Not just the completion of the job at hand but the Communication of assembly that lets us know exactly what is going on..A super great job in every way. I thoroughly recommend ..." Read more
"Although there were several unexpected delays, each time it was clearly communicated with detailed explanations."
"Customer service was amazing, I was well taken care of, kept up to date on the status of my repairs and very impressed with the whole operation."
"... encountered on the receiving end of the repair process. They call to give progress reports along the way. I know it can't happen every time, but for me 2 ..." Read more
"... flexible when I needed to make changes on the fly. The communication was superb! Almost as good as the care they took with my car! instead of dreading going ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Fix It are true professionals, they are very knowledgeable and very courteous and they do exactly what they say and delivering on time. I have used them twice and both times was very impressed with the quality of the repair.

Likely to Recommend

I would recommend them without hesitation.

Repair Quality

They were outstanding.

Customer Service

Super kind and wonderful people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend any day - great shop and team!

Repair Quality

I am a long-time customer of Fix-Lofrano Auto Repair - they do excellent work, seemless process with the insurance company for an insured claim, recommend cost-effective options, and communicate timely and effectively. Highly recommended!

Customer Service

As noted, great communications and interaction on repair options and processing claims.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was thorough, clear, and supportive in evaluating the project; worked diligently with insurance and the car rental company; and communicated frequently about parts procurement, timing, scheduling, progress updates, and completion. Often with work like this, there is a leap of faith to put a project in the hands of professionals. This felt more like a collaboration. Rare.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very efficient

Customer Service

Very efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent guidance and use of another vendor to ensure the work was done timely and beautiful results. Thanks again, much appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast and easy service. High attention to detail and customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team at Fix Auto was great thru the entire process. Checked in frequently and provided updates as to how the repairs were proceeding. Could not be happier with the results and experience.

Customer Service

Great communication through out the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast, efficient and great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service I received was excellent.

Customer Service

Khoa was kind, efficient, and knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and communication!! Did an amazing job repairing my car

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good friendly service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,585

Nearby Driven Brands Auto Body Shops

Auto body shops nearby

view more shops in: San Rafael  |  94901