Fix Auto Santa Ana

4.8 (1,655reviews)
95%
611 E First Street,  Santa Ana,  CA  92701
Bot
Shop AssistantSparkles

In operation 61 years.

An auto accident can be a big disruption in your daily routine. At Fix Auto Santa Ana we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
I-Car
Tesla

Reviews (1,655)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, friendly and professional staff, and excellent communication throughout the repair process. Many highlighted the convenience of regular updates via text and personal outreach, keeping them informed at every stage. Repairs were frequently completed ahead of schedule, with vehicles returned clean and detailed, often described as looking brand new. Customers also appreciated the seamless coordination with rental car services. A few customers noted areas for improvement, including occasional delays with revised timelines, a rare instance of incomplete repairs requiring a return visit, and a suggestion to waive credit card processing fees for larger payments. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to friends and family.
Select to learn more
"The customer service experience at this establishment was over the top. The communication was excellent. The repair time ..." Read more
"... had such a great experience with Fix Auto Santana! They did an amazing job repairing and painting my Tesla. The paint looks perfect and the car looks brand new ..." Read more
"FIX IT is wonderful. They are very thoughtful of the vehicle owner. Their work is exceptional. They keep you posted and ..." Read more
"... experience at Fix Auto USA. My BMW needed body work, and the team handled it with professionalism and skill. They kept me updated throughout the process and finished ..." Read more
"Fixed my vehicle brand new! So fast and Even cleaned her perfect! Thank you!!"
"The job is always well done. The communication on when your vehicle will be ready is always in point. The customer service is wonderful. Shows they really ..." Read more
"Good service and always in communication with about your process and inform you ahead of time of all the changes and cost of things. Overall ..." Read more
"Fix auto fixed my car in a timely manner and gave me status updates regularly. I am happy with the work they did. The ..." Read more
"Timely and great communication"
"Informed but false information and misleading information"

My Experience

Kristen and the team were amazing and responsive and helpful throughout the entire process and I am so grateful I got the chance to work with them! 10/10 across the board! Thank you all!

Likely to Recommend

Repair Quality

Communication and service was excellent.

Customer Service

Satisfied

Returned Clean

Likely to Recommend

Repair Quality

Did a great job, car looks brand new

Customer Service

Staff is great and responsive

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

nice and quick service, thanks for your help 👍

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service Kristine was so helpful.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very satisfied, took a bit longer than expected, for reasons outside their control, but service was super friendly

Customer Service

Likely to Recommend

Repair Quality

Service was great! Kristen was with wonderful to work with and kept me fully updated and informed about the repair.

Customer Service

Staff was warm and informational. Kristen was great.

Returned Clean

Likely to Recommend

Repair Quality

great service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very great experience!!!

Customer Service

People are really nice!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent

Likely to Recommend

Repair Quality

Excellent

Customer Service

Returned Clean

My Experience

My Experience

Great experience

Likely to Recommend

Repair Quality

Customer Service

Great job Kristin

My Experience

Name is Andra not Micheal please I’ve had them do some repair work for me and friends in the past and I just LOVE these people!! The BEST at what they do!! Efficient friendly on time and reasonably priced. Highly recommend!!

Likely to Recommend

I have and will continue.

Repair Quality

The best - people, repair, all around awesome amazing personal service!

Customer Service

Amazing staff! Kristen held my hand and took care of me every inch of the way.

Returned Clean

Likely to Recommend

Repair Quality

Repairs well completed on time.

Customer Service

Efficient and precise.

Returned Clean

My Experience

The car was fixed faster than expected and estimated.