Fix Auto Santa Rosa

4.9 (1,209reviews)
98%
965 Santa Rosa,  Santa Rosa,  CA  95404
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In operation 84 years, 17 years at this location.

If you have had an auto accident and need repairs we can help. Our helpful staff quickly and efficiently deals with your insurance company, can arrange for 24-7 towing service, and will arrange a rental for you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Tesla
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Email

Reviews (1,209)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, with many noting repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was widely appreciated, with numerous customers noting their vehicles were completed on or ahead of schedule. Customers also highlighted the team's professionalism, attention to detail, and the pleasant surprise of receiving their vehicles freshly cleaned inside and out. A few customers noted areas for improvement, including isolated concerns about paint quality, unexpected vehicle damage, and communication delays with insurance companies, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... to the bumper and side panels was significant, but the team restored it to its absolute original condition — you honestly cant tell anything ever happened. ..." Read more
"Absolutely amazing work! Thank you all so very much for all your hard work, attention to detail, great ..." Read more
"Paint job was horrible. Car was in the shop for almost 3 weeks all to have it at the shop again. Not sure how painter ..." Read more
"... consistent updates of where they were in the process. My car was repaired ahead of schedule and looked as good as new with no sign that it had been repaired. Highly recommend ..." Read more
"I am very pleased to have my car brought back into the brand new perfect condition it was when I drove off the dealers lot. The work ..." Read more
"In fact it was early!"
"... a short timeline and Fix made that a priority and got the job done ahead of schedule. Theyre very easy to work with. A+" Read more
"... and they were able to fix starting the next day. They had the car back to me by the end of the week. They even washed my car prior to pick up and I felt ..." Read more
"... hour, I was updated as to the progress of the repair. The work was completed on time, as promised and my car looks perfect! Thank you for taking care of my car!" Read more
"The repair job did take about 3 days longer than they had originally said but it was worth it when I saw the results."
"... are a pleasure to work with and very professional. Theyre clear on what to expect with the repair, timeline, and cost. I will be recommending them to anyone needing body ..." Read more
"... My car was heavily damaged in a car accident and they kept in touch with me discussing repairs and a timeline of when my car would be ready. I would recommend ..." Read more
"Communication was clear and frequent. . Timelines were kept. There was no hassle. I felt confident the work would ..." Read more
"Great service and great communication through the entire process."
"They were very good at communicating and making sure I knew what was going on."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have already done that!

Repair Quality

From the moment we entered the shop, we felt we were going to be taken care of and that Todd would be our advocate with our insurance company. FixIt cares about their customers. Todd has a long outstanding reputation in Santa Rosa and we are nothing short of grateful for their service. As I said to Todd when we picked up our car, “I would say ‘See you soon, but I hope not!” But if we needed our car repaired, the only place we would go is FixIt.

Customer Service

See previous comment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We are a returning customer and we trust the quality workmanship of Fix Auto to get our vehicle back in shape. The vehicle looks good as new and like nothing happened. We will pick Fix Auto again for our vehicle repairs.

Likely to Recommend

I am a third-time returning customer and would pick and recommend Fix Auto to anyone.

Repair Quality

Quality work and on-time delivery and excellent customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The guys at Fix Auto were great! Thanks to Todd and his guys!

Likely to Recommend

Repair Quality

Liked big Mike all stafff the excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for all the extras - tire rotation washing and cleaning wow! And putting the right windshield in so it does which the other guys didn’t do. Only concern was dropping off the night before we weren’t sure the car would be safe but seemed fine. Thanks again

Likely to Recommend

We are in need of another windshield… will be coming back

Repair Quality

You all were awesome! Helped me understand what to expect and even washed and cleaned my car. Thank you

Customer Service

Exceeded expectations

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great staff and so speedy !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a fantastic job. Couldn’t be more pleased. You all do great work there, thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was really wonderful about explaining in detail everything that he would be doing to repair my vehicle. It is a brand new vehicle and I was afraid it would not be brought back to the previous pristine condition. Mike assured me that it would be back to exactly the way it was. I dropped it off ion Monday and picked it up on Friday. That is excellent timing! During that time, he kept me updated on a daily basis to let me know exactly what was going on and the timeline before completion. The even better surprise was when I went to pick it up and it looked just like it did on the day I drove it off the Honda dealer's lot. I am super pleased. Thank you for your excellent customer service and detail to perfection.

Likely to Recommend

I was so pleased with the outcome of my car, that I took the time to rave bout you on both Yelp and Google.

Repair Quality

I am very pleased to have my car brought back into the brand new perfect condition it was when I drove off the dealers lot. The work was impeccable!

Customer Service

Mike was fantastic. He went over each detail with me what he would do after I gave him the car. He kept me up informed regularly on the process and I thought that was outstanding. I really appreciated those updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely I will recommend it to my friends and family

Repair Quality

Vehicle look perfect

Customer Service

Happy about customer service They updated me about the car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Mike and his entire team were great from day 1 ..

Customer Service

All entire team was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very responsive, great work

Customer Service

Mike is great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very good at communicating and making sure I knew what was going on.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I wouldn't recommend a place that damages things and above all doesn't offer a solution to the problem they caused.

Repair Quality

I took my truck in for repairs because of a scratch on the doors and they returned it to me with the paint on my rear bumper damaged even though I didn't bring it in that condition. I went back and told them about the damage and they just said they would contact me which hasn't happened... It's unbelievable you take your car in for repairs and they return it with even worse damage.

Customer Service

I took my truck in for repairs because of scratches on the doors and they returned it with the paint on my rear bumper damaged.. What's the point of taking it in for repairs if they return it worse? Seriously terrible work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great

Customer Service

Nice people, easy to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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