Fix Auto Tustin - Pcg

4.9 (131reviews)
99%
15622 Moser Ave,  Tustin,  CA  92780
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Shop AssistantSparkles

In operation 17 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Tustin can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Tustin experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
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Reviews (131)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that repairs were completed earlier than estimated. Staff were widely described as professional, courteous, and knowledgeable, making stressful post-accident experiences smooth and manageable. Several customers appreciated bonus touches such as complimentary car washes and interior cleaning. A small number of customers noted areas for improvement, including quality control on returned vehicles and billing transparency, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... and they did. They cleaned our windows and did an amazing job with fixing the back pumper , we couldnt even tell where we got hit by a car - we are pleased and would ..." Read more
"... smooth and professional. I really appreciated their attention to detail and the care they took with both the repairs and customer service." Read more
"Upon completion of the repairs, my car looked as it did when it was purchased. I was very pleased with the repairs."
"Impeccable job on my Jeep wrangler! The bumper was installed perfectly. They washed my car, too! Excellent customer service ..." Read more
"They went above and beyond to help make my car work properly again."
"It was ready 4 day, which was 9 business days earlier than promised!"
"... be required to repair my vehicle… Initially, the estimate was 1 to 2 days… The actual repair only required 12 a day, which I very much appreciate :" Read more
"Excellent costumer service!!…Work was done sooner than expected, Im very happy with the repairs outcome!!!! Well done FIX AUTO TUSTIN team. Thank ..." Read more
"... process and very professional and courteous staff. Repair was done quicker than the anticipated original date and done well." Read more
"Nice, communicative and faster than expected."
"... updates, so I always knew the status of my vehicle. The communication was excellent, the timeline was accurate, and the overall experience was smooth and professional. ..." Read more
"Super simple process from beginning to end. Car was completed even earlier than expected! Great communication!"
"I received text messages from the shop frequently throughout the repair cycle"
"very responsive with estimate, constant text comms, completed ahead of schedule, professional insights on lease return process, shared knowledge about foam ..." Read more
"... satisfied with the recent repair experience. I am very pleased with all the updates on my vehicle during the repair process, it helped me get a better view of how the ..." Read more

Likely to Recommend

Repair Quality

Staff was very courteous and helpful, specially Daniel.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with fix auto. They were professional, honest, and very knowledgeable. They took the time to explain what needed to be done, provided great service, and made sure my car was running properly before I left. I really appreciate the quality of their work and their attention to detail. It’s hard to find a mechanic you can trust, and I’m glad I found one. I highly recommend them to anyone looking for reliable and honest automotive service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

PERFECT!!!! From start to finish!!!!

Likely to Recommend

Repair Quality

Daniel was outstanding. Lorena very courteous.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was straightforward and stress-free! Special thanks to Danny for being clear and communicative throughout the repairs.

Likely to Recommend

Repair Quality

The color on a piece of the trunk was slightly off from the original color of the car but all else is good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lorena at front desk very helpful, Daniel and repair team did good job find the problems and finally fixed them. Thank you for the great team work!

Likely to Recommend

Will job done!

Repair Quality

Daniel and team did great job, Thank you!

Customer Service

Lorena provide highest quality service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great,.very professional. Only constructive criticism was that the completion date sent was changed a couple times which made alternative transportation plans more challenging.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Adrian was helpful, knowledgeable, explained the process, and kept me up to date on the repair. Thank you!

Likely to Recommend

Repair Quality

Repair looks great.

Customer Service

Appreciate the service and communication provided by Adrian and front desk staff.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Daniel for your help! You managed to have the excellent job done in a short period of time due to my upcoming trip. I will definitely refer you to my friends if they ever need help.

My Experience

Daniell is goodman

Likely to Recommend

Repair Quality

Daniel is a good man

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful I will recommend and go for any future needs! Great staff

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Adrian was communicative throughout the entire process and our car was ready before the promised date. Most importantly, the car looks brand new again. I’d definitely recommend this place.

Customer Service

Both Adrian and the front desk staff were friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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