Flagstaff Collision Center

4.8 (1,699reviews)

96%

(928) 543-9300

5100 N Test Dr, Flagstaff, AZ 86004

96%

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5100 N Test Dr
Flagstaff, AZ 86004

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About Flagstaff Collision Center

See Photos

5100 N Test Dr
Flagstaff, AZ 86004

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 22 years, 6 years at this location.

Flagstaff Collision Center is a family owned auto repair business that has been serving the Flagstaff community since 2020. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We have owned body shops in NV and AZ for the past 20 years. Look forward to working with you in Northern Arizona in the near future. -Michael Whittemore

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

Hyundai

I-Car

Infiniti

Kia

Lucid

Mercedes-Benz Elite

Mercedes-Benz Sprinter

Nissan

Subaru

Tesla

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Website

Reviews (1,699)

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Rating

1,400 Customers Rated

5 Stars

70.5% Complete

(1198)
4 Stars

7.1% Complete

(121)
3 Stars

1.2% Complete

(20)
2 Stars

1.6% Complete

(27)
1 Star

0.5% Complete

(8)
< 1 Star

1.5% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers are overwhelmingly satisfied with Flagstaff Collision Center, frequently praising the high quality of repairs, with many noting their vehicles looked brand new upon return. Communication and regular updates throughout the repair process were highlighted as standout strengths, with customers appreciating proactive outreach and transparency. Timeliness was largely commended, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including delays in repair completion, inconsistent proactive communication requiring them to initiate contact, and isolated instances of incomplete repairs or unresolved issues upon vehicle return.

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Service Quality
Communication

"... nothing, they took care of everything. Smooth operators, flawless repair, great customer service. Thank you." Read more

"Friendly, caring and professional staff and repairs completed ahead of promised schedule."

"My car still needs repairs and the staff at Flagstaff Collision says its just a coincidence that the dash ..." Read more

"Repairs look great, even fixed underlying issuesbroken parts."

"... would never be the same. Upon getting my truck back it looked like nothing ever happened. The quality of work was well worth the wait and the timely and consistent ..." Read more

"Staff was nice however I often had to reach out for updates rather than being updated by staff."

"Great customer service. FC kept us informed throughout every step of the process. And the final results look great! Thank you!"

"... helpful and professional. An exceptional experience! Communication was top notch and to have the job finished a week earlier than expected was a phenomenal treat!" Read more

"I had to call and leave messages before I was able to contact the shop and receive progress updates"

"Good repair in timely return. Great updates and communication from the service center"

Service Quality
Communication

Service Quality
Communication