Flagstaff Collision Center
In operation 22 years, 6 years at this location.
Flagstaff Collision Center is a family owned auto repair business that has been serving the Flagstaff community since 2020. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We have owned body shops in NV and AZ for the past 20 years. Look forward to working with you in Northern Arizona in the near future. -Michael Whittemore
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I chose Flagstaff Collision Center for the repair of my Chevy Silverado due to the great reviews from other customers who had used them for repairs on their vehicles. My point of contact was Elaine who was very professional. She worked with the insurance company of the person who hit me and was able to obtain all the needed items required to get the job done. I have to give a big "Kudos" to Elaine as well as the crew who did the repair work as my truck looks "Fabulous". I highly recommend Flagstaff Collision Center if you require paint or body work done on your vehicle. "Great Job".
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dean excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Ten PLUS
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Though everyone was very friendly, there was some miscommunication in the quote process. We were advised that the part needed would be ordered & expected to be received before the repair appointment if we scheduled the repair at the recommended time. We were told that the repair would take 2 days. With those guidelines, we rented a car for 2 days (Thurs & Fri) expecting our car to be finished after 2 days' work. When we brought our car in for our scheduled appointment, we were not advised that the part hadn't come in yet, & didn't know that the repair couldn't get started until it came in. When we called late on the 2nd day, we were told that the car repair wasn't finished, would need 1 more day d/t the delay from not having the part until later. This caused us to need a car rental over the weekend & Monday at additional cost & to change our work schedule to adjust to the different pick up day. This could've been avoided if we'd been told the part hadn't been received yet on the scheduled drop off day & we could've made a different appointment for our car the following week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new and you wouldn’t even be able to tell anything happened
Customer Service - 5.0/5.0 -
Dean was very forthcoming with updates concerning my vehicle. Despite being sent faulty parts, Dean worked efficiently to get my car back to me as quickly as possible. When my car encountered some issues pertaining to the repair, Dean rendered prompt service to return my car to me again. Not to mention, Dean went above and beyond in order to get me to work on time when I had to bring the car back and he got my vehicle to me the most convenient way possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They came recommended by Toyota and deserved the recommend.
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 4.5/5.0 -
They're very busy and call backs didn't always leave an update leading sometimes to phone tag. Other than that very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dean Swanson was GREAT!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without any hesitation.
Repair Quality - 5.0/5.0 -
Top notch service with super coordination with the Insurance Company, Car Rental and me. Dean is an expert at his job as is the office staff that I dealt with. Can only recommend you to others.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great repairs and communication. Great team they have there!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for the car wash!