Flex Auto LLC

4.9 (179reviews)
98%
1336 West Washington Street,  Orlando,  FL  32805
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In operation 22 years.

We are a family owned and operated business. Proudly serving the Central Florida community for over 20 years. We offer services for all of your automotive needs, from a simple oil change to heavy collision. As a father and son duo, our main objective is to provide you with the best service in order to gain your trust to use us as your "One Stop Shop." You can be confident that your vehicle is in good hands. We aim to always have open communication with our customers, so that you always feel involved in the repair process. Any questions you have, we are here to answer. Please reach out with any general questions on our contact page and we will be happy to help you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (179)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return, including flawless paint matching and meticulous attention to detail. The professionalism and friendliness of the entire team are frequently highlighted, with customers describing a welcoming, family-like atmosphere that made stressful situations feel smooth and stress-free. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another recurring positive, with several customers noting repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including concerns about repair delays and vehicle cleanliness at pickup, as noted directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Flex auto really did take care of me. They kept me up-to-date with everything and if any changes occurred. ..." Read more
"... After bringing my vehicle in for body repairs, I was blown away by the quality of their work and their attention to detail. They went above and beyond basic bodywork—offering ..." Read more
"... the process and made everything stress free. The quality of the repairs speaks for itself, flawless work and true professionalism. Theres a reason they have ..." Read more
"... All work was done professionally and timely and the paintwork was top notch!! Highly reccomend!" Read more
"... The team was professional, courteous, and did an excellent job getting my vehicle back in excellent condition. Communication is essential and I received continuous ..." Read more
"... been to, great service, constantly kept me updated, very fast and accommodating to getting my car out in 2-3 weeks and was willing to work with me as far as getting ..." Read more
"Outstanding job. Quick and timely and kept us up to date every step of the way. Done earlier than expected. Great customer service ..." Read more
"My truck was finished within the timeline that was provided."
"Top notch service! Quick turnaround also!"
"2 weeks after No over a month after! for a cosmetic minor repair."
"Really Satisfying on my truck very beautiful work grate communication they always calling u and telling u what is going on with the truck very professional ..." Read more
"Excellent. Really like the text updates of job. Makes it easy to keep in touch."
"100% great communication through the entire process."
"Great communication from the beginning to the end and great service my car came out perfect"
"I was the one calling"

My Experience

100/100

My Experience

My Cadillac looks like it just came off the show room floor.

Response from Flex Auto LLC, 11/12/26

"Thank you so much for the kind words! Our team takes a lot of pride in our work, and we’re thrilled we could get your Cadillac looking brand new again. Drive safely, and let us know if you ever need anything else!"

My Experience

Flex Auto did amazing job repairing my Chevy Trail Boss and went above and beyond to finish all that was needed. Robert was a pleasure to work with. Thank you so much! Tomas R.

Likely to Recommend

Repair Quality

Great job guys!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Flex Auto did an amazing job on my wife’s Range Rover.I would definitely recommend them as a professional and reputable business.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Felix and crew did an amazing job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service and professionalism.

Likely to Recommend

Repair Quality

I would recommend this company to anyone in the Orlando area that’s looking for competent professionals in the automotive industry.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did excellent work my truck look brand new I recommend anyone if you need something dione to your vehicle go to flex and his work is guaranteed

Likely to Recommend

Flex is our guy

Repair Quality

Happy Very Happy and Satisfied

Customer Service

Happy to help

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would absolutely recommend Auto Flex to anyone needing repairs after an accident! I randomly came across them through social media, and I’m so glad I trusted my gut and decided to go with them. They truly exceeded my expectations when it came to repairing my vehicle. From the moment I walked in, everyone was so welcoming, friendly, and helpful. Robert was especially attentive, honest, and transparent when explaining the condition of my vehicle, the repairs he recommended, and what actually needed to be done. I initially went in just to get a quote, but I felt so comfortable with their professionalism and honesty that I ended up leaving my car with them that same day. The entire process was quick and seamless. They explained everything that needed to be done and kept me updated throughout the repairs. Communication was excellent, and I never felt like I was left wondering what was going on with my vehicle. They even went above and beyond by helping arrange an Uber for me to get to my rental car location, and they did the same when it was time for me to pick up my vehicle. Those little things made such a big difference and really showed how much they genuinely care about their customers. What stood out to me the most was the family-like atmosphere. Everyone was kind, welcoming, and made me feel like I was in good hands from beginning to end. My vehicle looks amazing, and I couldn’t be happier with the experience. Thank you to Robert and the entire Auto Flex team for making what could have been a stressful experience so easy and reassuring. I’m truly grateful I found you guys, and I would definitely recommend Auto Flex to anyone!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was a little concerned with the color match for my 442. Can’t even tell there was any damage. The chrome trim pieces look great. As always, job well done.

Likely to Recommend

Repair Quality

Customer Service

I was updated throughout the process. When the work was completed, Felix personally did the walk around final inspection

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Love the staff. Such a nice group of people

Repair Quality

So far so good

Customer Service

Very nice front desk. Greeted me by my name which is rare.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service!

Customer Service

Robert kept me informed every step of the way.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with Flex Auto during the repair of my Genesis. The team was professional, courteous, and did an excellent job getting my vehicle back in excellent condition. Communication is essential and I received continuous updates throughout the entire repair process, which gave me peace of mind. I truly appreciate the quality of the work and the outstanding customer service.

Likely to Recommend

Repair Quality

Very professional, reliable, communication great,stream line the process with insurance company.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied with the repairs on my car Thanks Flex auto! :)

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rating: ★★★★★ (5/5) Review: Auto Flex is hands-down the best auto body shop around! After bringing my vehicle in for body repairs, I was blown away by the quality of their work and their attention to detail. They went above and beyond basic bodywork—offering a full-service experience that made the entire repair process completely seamless and stress-free. The paint match and structural repair were flawless, and the staff kept me informed every step of the way. Auto Flex truly lives up to being an auto body shop and so much more. Professional, honest, and top-tier craftsmanship—I wouldn't take my vehicle anywhere else. Highly recommend!

Likely to Recommend

I always tell my friends to come to Flex Auto

Repair Quality

I have been using Flex Auto (and previously called Macho Auto Repair) for years. This is a family owned business and they are honest, professional and do quality work. My whole family has all of our vehicles serviced here. This last visit was for collision work and I was completely satisfied with the quality of the work. I definitely recommend having all of your vehicle repairs done at this location.

Customer Service

I have been coming to Flex Auto, ( and previously Macho’s) for years and so has all of my family. They are honest, professional, and always do a good job on any maintenance , repairs, and collision work needed. One example when my Hyundai had a major engine problem, Felix told me there was a recall on the issue I had and my engine needed to be replaced by Hyundai. Told me to go the Hyundai dealership. I went to Hyundai and they were trying to say there was no recall. Felix printed out the recall information for me and Hyundai ended up replacing the engine. Had I gone to any other car repair shop, I am sure they would have just quoted me an amount to do the work. This is what I mean about honesty and integrity with Flex Auto. I highly recommend having all of your auto needs done at Flex Auto.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was stress-free. Great communication throughout. My car looks great after the work that was done here. Felix and Robert were very helpful and knowledgeable. I highly recommend this place!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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