Flex Auto LLC

4.9 (161reviews)
97%
1336 West Washington Street,  Orlando,  FL  32805

In operation 22 years.

We are a family owned and operated business. Proudly serving the Central Florida community for over 20 years. We offer services for all of your automotive needs, from a simple oil change to heavy collision. As a father and son duo, our main objective is to provide you with the best service in order to gain your trust to use us as your "One Stop Shop." You can be confident that your vehicle is in good hands. We aim to always have open communication with our customers, so that you always feel involved in the repair process. Any questions you have, we are here to answer. Please reach out with any general questions on our contact page and we will be happy to help you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (161)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many describing the work as flawless, professional, and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular text updates, clear explanations of repair processes, and staff being readily available to answer questions. The shop consistently delivers on time or even ahead of schedule, with many customers noting early completion. Additional touches like interior detailing and going above and beyond customer expectations are frequently mentioned. The family-owned business atmosphere and genuine care for customers create a stress-free experience that builds strong customer loyalty.
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"... free. The quality of the repairs speaks for itself, flawless work and true professionalism. Theres a reason they have the reputation they do. ..." Read more
"Exceptional service, honest communication, and top-quality work. Flex Auto goes above and beyond. Highly recommend!"
"My car looks brand new! Cant even tell it was in for repairs!"
"My truck came back looking brand new! All work was done professionally and timely and the paintwork was top notch!! Highly reccomend!"
"Flex Auto went above and beyond with my car repair. It looks amazing!"
"Earlier than estimated!"
"Done early"
"It was early"
"My truck was finished within the timeline that was provided."
"Right on time."
"100% great communication through the entire process."
"Best communication I could ask for"
"Really Satisfying on my truck very beautiful work grate communication they always calling u and telling u what is going on with the truck very professional ..." Read more
"Excellent. Really like the text updates of job. Makes it easy to keep in touch."
"I received regular updates by text"

Likely to Recommend

I always tell my friends to come to Flex Auto

Repair Quality

I have been using Flex Auto (and previously called Macho Auto Repair) for years. This is a family owned business and they are honest, professional and do quality work. My whole family has all of our vehicles serviced here. This last visit was for collision work and I was completely satisfied with the quality of the work. I definitely recommend having all of your vehicle repairs done at this location.

Customer Service

I have been coming to Flex Auto, ( and previously Macho’s) for years and so has all of my family. They are honest, professional, and always do a good job on any maintenance , repairs, and collision work needed. One example when my Hyundai had a major engine problem, Felix told me there was a recall on the issue I had and my engine needed to be replaced by Hyundai. Told me to go the Hyundai dealership. I went to Hyundai and they were trying to say there was no recall. Felix printed out the recall information for me and Hyundai ended up replacing the engine. Had I gone to any other car repair shop, I am sure they would have just quoted me an amount to do the work. This is what I mean about honesty and integrity with Flex Auto. I highly recommend having all of your auto needs done at Flex Auto.

Returned Clean

My Experience

The whole process was stress-free. Great communication throughout. My car looks great after the work that was done here. Felix and Robert were very helpful and knowledgeable. I highly recommend this place!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The over all experience at Flex Auto was excellent. Felix was very helpful, office staff was very kind, and Robert who handled the body shop repairs was outstanding. Thank you for all of your guidance during this repair process.

Likely to Recommend

Repair Quality

The repair was great and well done. excellent communication on the status of the car and fantastic staff from start to finish. Thank you Felix!

Customer Service

My Experience

Likely to Recommend

The worst

Repair Quality

I don't recommend this place, no considerations, or cooperate with the customer not even 1 inch.

Customer Service

I regret all the way taking my car there. And if you complain, they keep your car until you pay "STORAGE FEES" OR you loose your car.

Returned Clean

Likely to Recommend

Repair Quality

Amazing really easy no headaches second time I have used them 10/10. I would recommend them to everybody

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Professional, timely, honest and organized. They did a great job and I’d highly recommend.

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Repair Quality

Customer Service

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Repair Quality

Great service and quality work. Would highly recommend!!

Customer Service

Returned Clean

My Experience

Job was well done. Clean and they also detailed the whole vehicle. Very good service from the team.

Likely to Recommend

Repair Quality

I had a great experience with Flex Auto. Robert was professional, knowledgeable, and kept me informed throughout the entire process. They thoroughly assessed my vehicle, provided a fair quote, ordered the necessary parts, and completed the repairs quickly. My Ford Explorer looks fantastic, and I couldn’t be happier with the results. Excellent customer service from start to finish. Highly recommend—10/10!

Customer Service

Returned Clean

Likely to Recommend

Was referred to them by a friend and will definitely refer to anyone else who needs any work in their car.

Repair Quality

My truck came back looking brand new! All work was done professionally and timely and the paintwork was top notch!! Highly reccomend!

Customer Service

Great communication through every step of the process.

Returned Clean

Likely to Recommend

Will be sending business

Repair Quality

You guys made a tough situation such a smooth solution, going above and beyond

Customer Service

Felix and everyone were great

Returned Clean

My Experience

So So HAPPY with the outcome of everything Flex does for me my car everything looks like the first day I got my car SO happy thanks ✌️

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

The body work is impeccable

Customer Service

Felix is the best!

Returned Clean

My Experience

Robert and the rest of the staff at Flex Auto were wonderful to work with! They communicated openly and my car looks FANTASTIC!!! I would highly recommend them!

My Experience

The entire staff was very knowledgeable and a pleasure to work with

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I am so happy with the way my car look on the inside out. I feel like I’m stepping into a brand new vehicle thanks to flex auto.

Customer Service

Likely to Recommend

100%! every single time!

Repair Quality

My car looks brand new! Can’t even tell it was in for repairs!

Customer Service

Everyone is extremely nice and helpful. The entire process was so smooth.

Returned Clean