Caliber - Orlando - Silver Star

4.8 (2,771reviews)
97%
2743 Silver Star Rd,  Orlando,  FL  32808

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,771)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication stood out as a major highlight, with customers appreciating daily text and phone updates that kept them informed at every stage of the repair process, reducing stress during difficult situations. Timeliness was another strong point, as many vehicles were completed ahead of schedule, sometimes by a week or more, which delighted customers. The thoroughness of the work, including complimentary interior cleaning and detailing, was frequently mentioned as exceeding expectations. A few customers noted areas for improvement directly from their feedback, including occasional cleanliness concerns such as greasy residue on interior parts, and isolated instances of incomplete repairs or post-repair mechanical issues. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to others.
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"The service was the best I have received in years. The staff was receptive and all ate on the same page. ..." Read more
"... the repair process, completed the work on time, and the quality of the repairs exceeded my expectations. My vehicle looks great, and the customer service ..." Read more
"If I could give you guys a 20 for customer service I would. As a former Customer service executive, I would love ..." Read more
"Repair quality is awesome! Looks like the accident never happened and all electrical parts work fine."
"The car was finished a whole week ahead of time. They kept me posted as to where they were in the ..." Read more
"My car was completed a whole week early than the estimated time!!"
"Early by a week!"
"Done way before it was due, people were polite, courteous, and friendly from beginning to end."
"Approximately 7 days before promised 😃."
"Customer service is the best with the daily texts for every step of your cars repair."
"Incredible communication never felt in limbo or without knowing updates"
"Excellent customer service from the first call to driving off the lot"
"Fast, friendly, and communication was top notch. Work came out beautiful."
"Seldom updated me unless I made contact first."

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Returned Clean

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My Experience

When ever I called my questions were answered

My Experience

My Experience

Customer service was top notch and the repairs look great.

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My Experience

You all were very communicative and helpful and the work looks great! Thank you:)

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My Experience

The repair was flawless and Natalie made it easy

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cleanliness the major issue.

Repair Quality

I thought the work was excellent rated ten. Thyme problem I have the drivers seat front and rear door handles were filthy from the mechanics not taking care or cleaning after they finished. I would recommend the work but the total experience making leather seats dirty and impossible to clean is unacceptable.

Customer Service

Natalie was great

Returned Clean

My Experience

People were friendly courteous.I understand why the insurance company uses you

Likely to Recommend

I speak highly they’re amazing

Repair Quality

Natelie was great. She kept me updated and also informed me about receiving a new car seat through the insurance from the accident. Very helpful 1010 I recommend.

Customer Service

Natelie was awesome

Returned Clean

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Natalie kept me up to date. Excellent service

Repair Quality

Looks like new

Customer Service

Top marks

My Experience

Jose was very polite and helpful. Receiving multiples texts with updates on the status of my car repairs was very nice. I'm thankful that I was able to pick up my car earlier. And returning the rental there was very convenient.

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Repair Quality

Jose was very polite and kept me posted about the progress of the repair

Customer Service

Returned Clean

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Repair Quality

Amazing job!!!!

Customer Service

Will always go here when needed

Returned Clean

My Experience

Very helpful and customer orientated to there needs. Like a ride home. Cleaned up my car too!

Likely to Recommend

I would only recommend Caliber Collisions, their service is unlike any other

Repair Quality

Caliber Collisions is the only place I would recommend. Their work is top notch their communication is top notch every step of the way, and unlike others they know exactly what they are doing!

Customer Service

Customer service is the best with the daily texts for every step of your car’s repair.

Returned Clean

My Experience

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Repair Quality

Did a good job on my truck.

Customer Service

Great job

Returned Clean

My Experience

Your crew, Natalie, the receptionists, the gentleman who drove me home all showed a lot of pride in the job that they were doing. I appreciated the interactions with all of them. My truck looks great. Thanks to all. Pat M.

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Returned Clean