Crash Champions #0690 Orlando

4.9 (1,313reviews)
97%
1911 Cannery Way,  Orlando,  FL  32804

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,313)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs were completed ahead of schedule and vehicles returned looking brand new. Highlights include excellent communication through regular text and phone updates, a welcoming and professional staff, and meticulous attention to detail in repairs and cleanliness. Customers appreciated the seamless coordination with rental car services and the thoroughness of explanations provided at every step. A few customers noted minor concerns such as parts not fitting correctly, a nail found in a tire post-repair, and occasional gaps in communication updates - all shared directly by customers as areas for improvement.
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"I had an excellent experience with the service. The paint match was 100%, and all the lights and other features were working perfectly. I was really impressed ..." Read more
"Phenomenal repair job!"
"Communication and handling was great, but few things were not done correctly, door panel isn't on correctly, foam is sticking from my wind shield, ..." Read more
"Ready a week earlier than expected! 😊 The best part was being able to return the rental car at Crash Champions ..." Read more
"... speed completion. Was notified regularly of progress. Work completed 3 days sooner than anticipated. Very professional and friendly to work with." Read more
"... grateful for them having someone who translated for me. The turnaround time was great, ahead of schedule." Read more
"Vehicle was ready 4-5 days before anticipated."
"It was ready 4 days early i was very pleased."
"Received daily updates via texts. It was ideal for me due to inability to use my phone at work."
"Communication from the team was excellent. Every step of the way during the repair was communicated to ..." Read more
"The work was done in a timely manner. I appreciate the updates every step of the way. I am very satisfied with the service."
"Overall good but there were some areas of communication that were lacking such as notification of the need to sign waivers after I ..." Read more

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My Experience

Great staff. Clear communication. It made the best of bad situation. Will recommend to others!

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Great team. Great communication.

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Returned Clean

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Planning on going back for paint! For a different part of the vehicle

Repair Quality

Crash champions really did an amazing job with my car, and Vincent and Courtney were the best customer service reps they could have working

Customer Service

Crash champions really did an amazing job with my car, and Vincent and Courtney were the best customer service reps they could have working

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Repair Quality

Car looks like the accident didn’t happen, paint and reassembly look amazing.

Customer Service

Regular calls informing me of current status

Returned Clean

My Experience

I loved it and you guys did a great job

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Returned Clean

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The car looks new, I’m so happy to have her in one piece, and she runs great.

Customer Service

They were with me the whole time giving me updates

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Returned Clean

My Experience

When I came to drop my car off they was so helpful and told me everything I need to know every step of the way and kept in touch with me til the end and I got my car back the day they told me I will and my car was done amazing and no problem love it and thank you Crash Champions you guys did a great job .

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Repair Quality

They did a great job on my car this place will be my go too when anything happens to my vehicle's thanks Crash Champions and Desiree kept me informed everystep of the way you rock Desiree thank you!

Customer Service

My Experience

Vincent was extremely professional, took his time to explain everything and made a great experience for me. Courtney at the front was also well informed, courteous, and very helpful with the questions I had. You have a great team there.

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Repair Quality

Vincent and Courtney we super professional, informative and exceeded my expectations. I’m very please with their level of care and the ease of the process.

Customer Service

Vincent and Courtney are outstanding!

Likely to Recommend

I have already recommended to a friend who got in an accident recently

Repair Quality

At first look the quality of work looks good and everything looks to be back to original quality. The only reason I don’t give a 10 is because I want to drive for a little bit and make sure nothing is off.

Customer Service

Communication was easy. I like the texting feature to get updates.

Returned Clean

My Experience

Vincent and Courtney were amazing. They were attentive, kind and warm as they made sure I was feeling completely taken care of. They had such a positive attitude and were really helpful even when unexpected challenges occurred that were out of their hand. When this happened, Mike warmly stepped in and made sure the team could do what they needed to in order to make sure I left 100% satisfied. Dealing with an unexpected crash can be really stressful, but this shop really made it so much easier for me and helped me close out the experience on a positive note. I will highly recommend this shop moving forward and come back if any needs should arise. Thank you for being such a wonderful group of people.

Likely to Recommend

Vincent, courtney and Mike were all really helpful and kind. They kept me informed the entire time and made a difficult situation much easier to deal with. I appreciated their kind and positive attitude towards helping me throughout the process.

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My Experience

Not only was I completely satisfied,you guys Went over and beyond my wildest expectations.Great job and Excellent repair .A+.

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Perfectly satisfied and beyond.

Repair Quality

Excellent job.Thank you.

Customer Service

If I were an employer of any type of business, I would hire them all.Great staff.

Returned Clean

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I will if it’s in the area.

Repair Quality

Noticed after I got home that there is a black streak across my rear bumper that did not exist prior to the work done on my car. Overall good work done on my car but the streak detracted from the experience.

Customer Service

Overall good but there were some areas of communication that were lacking such as notification of the need to sign waivers after I had left the location and the lack of updates on the timeline for my cars repairs being completed.

My Experience

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I tell all my friends

Repair Quality

Great job!..went the extra mile. Economical and fast. I tell all my friends!

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Returned Clean

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Very professional and informative

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Returned Clean