Crash Champions #0143 Orlando West

4.8 (3,939reviews)
96%
3901 N. John Young Parkway,  Orlando,  FL  32804
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,939)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, including text updates, phone calls, and daily follow-ups that kept customers informed throughout the repair process. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming, friendly atmosphere and thorough cleaning of vehicles were frequently highlighted as pleasant surprises. A small number of customers noted areas for improvement, including more consistent communication, better quality control on first-time repairs, and ensuring all components are properly addressed before vehicle return.
AI-Generated from reviews written in the last 12 months
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"a whole week earlier!"
"... young pkwy location did excellent work on my vehicle. They also completed the work in record time!" Read more
"I was not made aware of how long it would take to make the repairs before I dropped the car off.y ..." Read more
"Very efficient, finished before expected. Very helpful and polite."
"They completed on time almost early."
"Communication is key for me, and they were phenomenal at communicating what needed to be done. Theyll walk ..." Read more
"... expected. My vehicle was there for about a week, and communication throughout the process was very limited. I received automated emails stating that the vehicle ..." Read more
"Nonstop communication I was in the loop on. every aspect of process"
"Communication could have been a little better. I called to get updates more than they connected ..." Read more
"Crash Champions were complete professionals, keeping me updated twice a week until the repairs were finished. The repairs were thorough and great. My car is a ..." Read more

Likely to Recommend

Repair Quality

The hood has a slight lip on the driver side where the repair was made. They did look at it but the lip is still visible. Hopefully no issues with it in the future.

Customer Service

They were fantastic.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Desiree was great at communicating and was very apologetic about not having my Lexus ready. She was very nice and everyone I came in contact with was very nice.

Likely to Recommend

Already have and will continue to recommend

Repair Quality

The customer service and communication was great. They went above and beyond to make sure you knew what was going on with your vehicle at all times and were knowledgeable and friendly.

Customer Service

Customer service was incredible!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied. Pick up looks great.

Customer Service

Excellent work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire Crash Champion experience was fantastic! The check in was swift and friendly and they worked with us on the pickup schedule because we were going to be out of town. The work done was like new and the car was spotless when we picked it up. At checkout they went over everything that was done with the vehicle and explained everything about the warranted work. We hope we never need their services again abut if we do, this is the only place we will bring it!! Five out of five stars!!! Thank you!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really knowledgeable staff and explained everything Really well

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good service, nice personnel polite! Very satisfied 👍

Likely to Recommend

Ive used Crash Champions twice and would not hesitate to use them again or recommend them

Repair Quality

Customer Service

Good communication, prompt service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very professional and to the point

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It just looks perfect. It is a job well done. I like the outcome.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service I'm happy we the job very good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff was very informative about the work that needed to be done. I was updated on every step of the repairs. The young lady ( wish I could remember her name) stayed late to make sure work was completed and car was ready for pickup the next day.

Customer Service

Very helpful staff. Went over and beyond

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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