Crash Champions #0143 Orlando West

4.8 (3,900reviews)
96%
3901 N. John Young Parkway,  Orlando,  FL  32804

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,900)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. The repair team received high marks for thoroughness and craftsmanship, including thoughtful touches like washing and detailing vehicles. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many repairs were completed ahead of schedule, exceeding expectations on timeliness. A small number of customers noted areas for improvement, including incomplete repairs, unresolved parts, and occasional communication gaps, as shared directly in their feedback.
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"Communication is key for me, and they were phenomenal at communicating what needed to be done. Theyll walk ..." Read more
"Nonstop communication I was in the loop on. every aspect of process"
"Very professional. Extremely quick turn around. Phenomenal communication. Looks good as new. Would highly recommend their services!!"
"Communication could have been a little better. I called to get updates more than they connected me with updates."
"not good with communication"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Staff was great. My car looks great. Thank you!

Customer Service

The check in and pick up process were quick. The staff was great.

Returned Clean

My Experience

That’s great that they constantly gave me text message updates on the repair it was also done at the estimated time & quality of work was satisfactory no problems at all

My Experience

I have been to crash champions a few times and their work is fantastic and I am completely satisfied thank you

Likely to Recommend

Repair Quality

Very professional

Customer Service

Great job

Returned Clean

My Experience

My Experience

My Experience

Jennifer are the crash champions was great she kept me posted about my vehicle and even brought it back to where I dropped it off. She was great.

My Experience

This is my third time using them and they never miss

Likely to Recommend

Repair Quality

always does a great job

Customer Service

Returned Clean

My Experience

Very efficient, finished before expected. Very helpful and polite.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

It was a good experience, and appreciated the communication. Do want to note the team left parts in the car. Wasn't a big deal as I threw them out when I got home, but hard to believe it was driven to another location with the parts in the passenger seat and wasn't noticed. Not at all a big deal. Just thought you should know

Likely to Recommend

Repair Quality

Looks like new

Customer Service

Jennifer is efficient and full of life. Definitely a spitfire with no time to waste! Love that!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very grateful for the team at Crash Champions. This is the second time I’ve used you guys to fix up my vehicle after an accident and you never fail to make my car feel like brand new. I appreciate all of you so much!

Likely to Recommend

Repair Quality

Good service, respectable workers

Customer Service

Returned Clean

My Experience

Celene was awesome from start to finish, she was very thorough and provided timely updates. She has made my experience with Crash Champions the best! The repair team did a spectacular job, just like new! Thanks Crash Champions!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very happy with their honesty and hard work to fix my car after my wreck.

Likely to Recommend

Repair Quality

Great work getting me back on the road. Crash Champions 5 stars

Customer Service