Crash Champions #0243 Ocoee

4.9 (8,454reviews)
98%
321 Enterprise St,  Ocoee,  FL  34761

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (8,454)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional service quality, with vehicles looking brand new or better than before accidents. Communication stands out as a major strength, with regular updates via text, phone calls, and tracking systems keeping customers well-informed throughout repairs. The team demonstrates outstanding professionalism, friendliness, and helpfulness at every interaction. Timeliness exceeds expectations, with most repairs completed days or weeks ahead of schedule, often surprising customers positively. The facility maintains high cleanliness standards, and customers appreciate the unexpected vehicle detailing service. While most feedback is overwhelmingly positive, a few customers noted minor issues with part alignment or missing components that required follow-up visits.
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"Excellent service and quality work. My car was repaired quickly and looks like new. The staff was friendly ..." Read more
"The repair quality was amazing!! As if I got it brand new from the dealership again"
"Just like new. Fantastic work!"
"I am beyond satisfied with my services at Crash Champions!! From their amazing customer service and follow ..." Read more
"... professional and personable. My car was chef's kiss. My 2023 looked like I just purchased it off the showroom floor. They did an outstanding job detailing it. ..." Read more
"Great job and super quick. Way ahead of schedule."
"Very professional and came in under time estimate"
"My car was promised to be finished in a week, but it was finished in 4 days….."
"... myself mentally for not having my car for two weeks. what an amazing surprise to get a call from the team that my car was ready for pick after 4 days! they were so ..." Read more
"I got my car back 5 days earlier than expected."
"They utilize an app that kept me up-to-date with the status, and called me throughout the process. Amazing communication!"
"Excellent communication, diligent follow-up, and a friendly Team."
"Communication was great Work was fantastic Was complete earlier than expected"
"Great communication throughout the process"
"Very quick and great repair. Communication throughout the process and updates were amazing. Thank you!"

My Experience

Terry was fantastic. From beginning to end he clearly communicated the process during a stressful time and made it easy all while maintaining a smile. I would absolutely return if needed and will refer clients and friends to crash champions.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire office staff made it obvious that they totally value their customers and are in the business to do a great job such that they will be remembered. They know their stuff and even delivered results in record timing!! Thank you all!

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Returned Clean

My Experience

Quick and great service.

My Experience

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Repair Quality

The car looks amazing.

Customer Service

Excellent communication and friendly

Returned Clean

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I would definitely recommend this company, for their excellent customer service, their professionalism and the ability to get the job done

Repair Quality

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Returned Clean

My Experience

Excellent communication and staff! Great work done and personable and professional.

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Repair Quality

Great job!

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My Experience

Terry was amazing, kept me up to date through the entire process and had my car done before the expected completion date.

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My Experience

Fantastic service

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Great customer service

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Returned Clean

My Experience

Amazed by how fast and how good the Jeep looks now.

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Repair Quality

Excellent work. Thank you!

Customer Service

Excellent

Returned Clean

My Experience

The repairs were done quickly, looks like a brand new car, and the staff were all friendly and knowledgeable.

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Repair Quality

The staff members were extremely professional and accommodating. They handled the business efficiently and effectively within a timely manner. While providing the service for a shuttle to the car rental location as a convenience to accommodate the customer service is a smart marketing move. Thank you Ms.

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Returned Clean

My Experience

Terry was amazing! Very detailed & had amazing customer service!!!

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Returned Clean

My Experience

Will was awesome and even stayed a bit later so I can pick my car up. Crash champion was super accommodating to my work schedule even when dropping my car off. This was my first experience having to bring my vehicle to a repair shop after an accident, Will and the Crash champion team was very informative and helpful throughout this process. I was super happy with the results and the time it took to complete. Couldn’t have asked for more

My Experience

Everyone was very helpful and made the process smooth and easy for me!

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Returned Clean

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Crash champions FAR EXCEEDED any expectation I had! Literally the entire staff were warm and friendly and helpful. They walked me through the whole process so I had no questions and knew exactly what to expect. Then they had my car done in less than half the time we thought it would take. My car looked absolutely amazing and clean! Kudos to the team that detailed and repaired my car they were the best. I have already started telling everyone they need to use Crash Champions if necessary they are hands down the bar!!!

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Returned Clean

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Repair Quality

There were minor issues when I picked up my car but they made it right.

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Returned Clean

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We wouldn't hesitate to recommend Crash Champions. The quality of the people and workmanship was outstanding. We could tell that everyone took a lot of pride in their work.

Repair Quality

Everything that needed replacing was. All panels were properly aligned. The paint quality was superb. It was clear that every person working on the car cared about the result.

Customer Service

Everyone was attentive and professional from the time we arrived. Terry was outstanding from the beginning to end. He patiently and clearly answered any questions we had. We liked the periodic progress updates so we could stay informed.

Returned Clean