Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
As far as I can tell the repair quality seems fine.
Customer Service - 3.5/5.0 -
Communication with me was good, but there seemed to be some lack of communication between Flow, Enterprise, and Progressive regarding who would cover the cost of the rental after the initial estimated completion date passed. Also, the repairs took longer than expected.
Returned Clean
My Experience - 5.0/5.0 -
Very professional. Everything matched perfect and all systems working !
My Experience - 5.0/5.0 -
Jorge was amazing! He took such good care of my vehicle! I will always recommend this business!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff kept informing me of the progress they were making…. their work was very impressive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Victoria's attention to detail and professionalism from beginning to end showed her commitment to providing excellence in customer service. She really made my process with Flow simple & easy.
Returned Clean
My Experience - 5.0/5.0 -
Great job guys and gals!
Likely to Recommend - 4.5/5.0 -
They did a good job. They just need to be cleaner at the end of the process.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
I think quality control can be better. The end product is important and sections of the inside of my car were dirty from the guys working.
Returned Clean
My Experience - 5.0/5.0 -
Fast update
Likely to Recommend - 5.0/5.0 -
I ll recommend to others
Repair Quality - 5.0/5.0 -
Responsibility updates every thing
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My repairs are still not complete
Repair Quality - 0.5/5.0 -
My repairs are not complete and no one has contacted me to say anything! Please let me know if you have the part it to complete the repairs
Customer Service - 2.5/5.0 -
No one really had answers to my questions
Returned Clean
Likely to Recommend - 2.5/5.0 -
I wish I can but I’ll be lying.
Repair Quality - 3.0/5.0 -
Unfortunately, upon arriving I saw a big gap on the hood. Told the lady up front, she said I have to talk to another lady that left early sick and we drove 4 hours to pick up our vehicle. I gave a 6 because we had daily updates which I appreciate.
Customer Service - 3.0/5.0 -
Again, everything was fine until the day of pick up.
My Experience - 5.0/5.0 -
Awesome customer service and body work.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The receptionist at my first appointment was rude and disrespectful; on second visit she lacked knowledge of my appt. This made me lack confidence in the process. After my first estimate, the estimate increased five-fold. I was terrified and called in the insurance company to mitigate. This resulted in a fair negotiation but I’m left with unsettling feelings about the process. I hope the Flow Kia sales team reads these reports. . .