Masters Auto Body Inc.
Masters Auto Body was established in 1982 by Jeffrey Cotten in a small garage off Main Street. Jeff had his new shop built in 1986 which we still use today at 1200 Monticello Road. He instilled in his team a belief that if we can provide the best customer service with the highest quality repair Masters will have a customer for life. It is also the reason Jeff does not advertise and relies on our repeat customer business and the referrals we get from them. We are an ICAR Gold Class facility utilizing education, training and equipment to meet the needs of our ever changing industry. Give us a try so we can prove to you why we strive for the ultimate customer experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 8:00 am - 2:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work, just need to be clearer about timing, for example, I heard 18 hours estimated, but the car was in the shop for 5 business days (not counting drop off day).
Repair Quality - 5.0/5.0 -
The repair was so well done that you can't tell there was a repair. Also, the exterior of the car was well cleaned so that it looked as good as new. The staff was very helpful, courteous, professional - easy to work with.
Customer Service - 5.0/5.0 -
The staff was very easy to work with, they were friendly, courteous, helpful, and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was smooth and quick, and the result was flawless. I was very glad to have the option of a rental car in addition to the work being done. I will certainly recommend Masters to friends if they need work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
From Lorie to Christ and all the way to the owner, I go on occasion to socialize. I adore their humanity.
Repair Quality - 5.0/5.0 -
I have tried everywhere for auto repair in the 44 years I have lived in Charlottesville. Masters has absolutely no equal, especially with the staff and quality work they do. I have been there four times and every time they could not be gracious enough.
Customer Service - 5.0/5.0 -
That lady at the front desk is so good and gifted at what she does and the knowledge she has about estimates and the way she shows being pro customer
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have shared our very positive experience with all of our friends and neighbors. We would highly recommend Masters above all others!
Repair Quality - 5.0/5.0 -
This was the most professional efficient pleasant experience we have ever had with auto repair. What an amazing organization, and team!
Customer Service - 5.0/5.0 -
They were amazing, knowledgeable professionals!
Returned Clean
Likely to Recommend - 5.0/5.0 -
We already have!
Repair Quality - 5.0/5.0 -
The repaired dings/dents appear to have been removed successfully and the car looks good. More than that, everyone we worked with at Masters was outstanding. High marks for customer service - we will definitely recommend you to others.
Customer Service - 5.0/5.0 -
As noted in my prior comment, great team - friendly, pleasant to work with, and showed concern for our satisfaction. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already given Master’s information to several friends and hope they will go there for the work they done.
Repair Quality - 5.0/5.0 -
This company and all the employees are absolutely the best. They are kind and professional and do excellent work.
Customer Service - 5.0/5.0 -
Their work is excellent!
Returned Clean
Likely to Recommend - 5.0/5.0 -
You guys are top notch, and I will whole heartedly recommend you, plus return with any auto body needs I may have in the future. THANK YOU.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without hesitation
Repair Quality - 5.0/5.0 -
Everyone at Master's Auto Body was wonderful to work with and communication was effortless. It was so easy to get the work done. I was so happy with the care and effort they put into the job. The car looked fantastic when they were finished.
Customer Service - 5.0/5.0 -
Friendly and responsive. If I ever need a body shop again, I wouldn't hesitate to use Master's Auto body.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look like new
Customer Service - 5.0/5.0 -
Desk and shop were friendly, accommodating, and responsive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What a beautiful job! I am so happy with my car and how you brought it back to new! Thank you!!!!!!
Customer Service - 5.0/5.0 -
These folks are the best!