Caliber - Charlottesville

4.6 (2,018reviews)

92%

(434) 365-3216

1576 Avon Street, Charlottesville, VA 22902

92%

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1576 Avon Street
Charlottesville, VA 22902

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About Caliber - Charlottesville

See Photos

1576 Avon Street
Charlottesville, VA 22902

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (2,018)

Sort By:
Newest
Rating

1,725 Customers Rated

5 Stars

70% Complete

(1413)
4 Stars

8.1% Complete

(163)
3 Stars

2.9% Complete

(59)
2 Stars

2.1% Complete

(43)
1 Star

0.5% Complete

(10)
< 1 Star

1.8% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with regular text updates and proactive contact keeping customers well-informed. Many customers highlight the quality of repairs, noting their vehicles look brand new after service. Timeliness receives mixed feedback - while many repairs are completed on schedule or even early, some customers experienced delays due to parts availability or scheduling challenges. The shop's attention to detail, including cleaning vehicles before return, is frequently appreciated. Areas for improvement mentioned by customers include more consistent communication timing and better coordination to minimize delays.

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Service Quality
Communication

"... was repaired in pristine condition. 10/10 recommend!Great service, wonderful communication which is rare these days, and every single one of the staff members ..." Read more

"... chance on this business compared to its competitors!Great communication and customer service! Repairs were done in a timely manner. Costs were very reasonable." Read more

"Staff was kind, friendly, and professionalSecond time I've been to Caliber on Avon. Both times I have ..." Read more

"It was great hearing regular updates and it was ready a day early."

"Car looks great and I appreciated the communication throughout it's repair."

"Excellent. Communication!!They did an awesome job!!"

"The team was helpful, communicative, and professional. The work was perfectly done and completed ahead ..." Read more

"I like getting updates and quick replies on any clarifying questions I had. They are very courteous ..." Read more

Service Quality
Communication

Service Quality
Communication

"... was repaired in pristine condition. 10/10 recommend!Great service, wonderful communication which is rare these days, and every single one of the staff members ..." Read more

"... chance on this business compared to its competitors!Great communication and customer service! Repairs were done in a timely manner. Costs were very reasonable." Read more

"Staff was kind, friendly, and professionalSecond time I've been to Caliber on Avon. Both times I have ..." Read more

"It was great hearing regular updates and it was ready a day early."

"Car looks great and I appreciated the communication throughout it's repair."

"Excellent. Communication!!They did an awesome job!!"

"The team was helpful, communicative, and professional. The work was perfectly done and completed ahead ..." Read more

"I like getting updates and quick replies on any clarifying questions I had. They are very courteous ..." Read more

James (Kia owner) reviewed 8/3/26

Elnora (Buick owner) reviewed 8/3/26

Kelli (Toyota owner) reviewed 8/3/26

Very professional and got the work done before the expected date and looks great!

Great work

Looks great

They did a great job. I’d definitely recommend them

Genevieve (Ford owner) reviewed 8/3/26

From start to (early!) finish Caliber went above and beyond to work with my schedule. They kept me incredibly well informed and the work is beautiful. Plus, they’re the nicest people!

Lola (Toyota owner) reviewed 8/2/26

The staff was professional and caring, and the work was excellent. Completely satisfied.

Edward (Mini owner) reviewed 8/1/26

Samuel (Toyota owner) reviewed 8/1/26

Completely satisfied. The whole process was smooth as silk. Your staff was friendly and efficient. Our estimator, William Tibbs did a great job! It all went exactly like he said it would, and he kept us informed throughout the process. We're very happy with the repair itself. We will definitely recommend Caliber to our friends.

Anonymous (GMC owner) reviewed 7/31/26

All around excellent service and results

Bradley (Honda owner) reviewed 7/31/26

Douglas (Hyundai owner) reviewed 7/30/26

Melissa (Buick owner) reviewed 7/30/26

Michael (Genesis owner) reviewed 7/30/26

Alexandria did a great job when I brought the car in for repairs. When we picked it up, we made sure to examine the repair before we accepted the car. It still Needed buffing and a few spots cleaned up. The GM dealt with us on pickup and gladly did the extra to get the car taken care of. Thanks

I don’t know until it’s all done correctly

Our doors were repaired on the outside but now our windows and lock buttons don’t work on the inside of the door

Issue not resolved but on entry it was great as well as pickup- it’s just the door windows don’t operate

Joellen (Hyundai owner) reviewed 7/30/26

I would choose Caliber Collision for all my car needs.

Caliber Collision took care of things for me to ease the stress

Paul (Hyundai owner) reviewed 7/29/26

Lindsey (Chevrolet owner) reviewed 7/29/26

James (Volkswagen owner) reviewed 7/28/26

Great service

Allison (Toyota owner) reviewed 7/27/26

This is the second time I’ve had my car fixed by Caliber Collision. They do an exceptional job with getting the car back to pre-accident condition and have wonderful service and communication!

Denise (RAM owner) reviewed 7/27/26

Alex (Honda owner) reviewed 7/27/26

Pete and the gang were right on point this being my second trip in for repairs. Thanks again for professionalism and expediency.

All good once again

James (Toyota owner) reviewed 7/27/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Charlottesville

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Charlottesville

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,018)

1,725 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0