Caliber - Charlottesville - Airport
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My experience with Caliber Collision was outstanding, from my initial contact by phone to my vehicle pickup today. Each member of the Caliber Collision team, from the receptionist who answers the phone to the repair representative, were pleasant, competent, and most helpful. I would highly recommend Caliber Collision to anyone seeking repair to their vehicle.
Likely to Recommend - 2.5/5.0 -
My car took six weeks to be repaired and I had to follow up. There were staffing problems and now my car is stuck and won’t start and I can’t get in touch with anyone at Caliber.
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done, timely, friendly and helpful staff. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I probably would. It went fine all things considered, everyone was very kind to me, and the rental process was easy. My main disappointment was the toy being broken. But my car is fixed and everyone was nice about things, and thats what matters.
Repair Quality - 4.5/5.0 -
As I mentioned in the previous comment, there are still bright scuffs around the fog lights. They did offer to "talk about it" but I didn't have the time nor did I have another car, so I said I didn't care anymore. I'll just attempt to fix it myself. I dont know if this was a repair limitation imposed by insurance or by caliber, but I just expected all the collision related damage to be gone.
Customer Service - 4.0/5.0 -
To be honest, everyone was very kind to me and the bumper looks great, but I had 2 issues I want to mention. I mean them with no disrespect, and I am still very grateful for the fix. There are still prominent white/grey scuffs around the plastic that surrounds the fog light bulbs of my car. In fairness, when I pointed this out, Dale said he wasn't sure but offered to "go in and talk about it" but I had already returned my rental, and had a meeting I was already late for and I had to go to, so I told him it wasn't worth the effort, and I didn't care anymore. But it was disappointing to see that there was still damage to my car, as I expected every single part to be just as they were before the accident. Maybe its not something you guys could get the insurance to allow, and that is okay, but I really just wanted everything back to normal. Additionally, I had a toy pig in my car, which I didn't take because it was a vent decoration in the car and I didn't think it would be an issue, but when I got the car back it was broken. I know, it was my fault for leaving a personal item, I acknowledge that, but I am saddened that no one told me it was broken. I went inside after and asked the kind woman at the desk if they had the other piece of the broken toy so I could glue it together, and she was sympathetic but didn't know anything about a broken toy. I later found the piece in the cupholder of the car. It might look like unimportant plastic, but it was my grandmother's. She passed away this summer, leaving this car to me. It was already hard to have her car get hit, and it just made me really sad that something she had added to the car while she was still alive had been broken. It's fine. Accidents happen, and at the end of the day, its just a piece of plastic. I just wish I had been told if someone knew it happened. Other than that, everyone was very kind, Especially those at the front desk.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The “new” tire you replaced had a psi of 20! I was 5 miles from home and the tire pressure gauge in the car alarmed. We had to fill the tire with air in the rain. Not a good experience.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Great group of people I would recommend this company to anyone that needs a repair to their car !! 👍🏻
Likely to Recommend - 5.0/5.0 -
Absolutely I would recommend them !!
Repair Quality - 5.0/5.0 -
I had the best experience with this car repair business !! The staff was so warm and caring .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The new parts installed do not line up correctly. There are uneven lines and gaps between the hood and fenders. There is a spot without paint. The driver side door now creaks when being opened which never happened before. My center console was broken while my car was in your care and it was just placed there in an attempt to hide the damage. There was nothing wrong with the console when I brought it in.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Great service, lovely people, very thankful for the team!
My Experience - 5.0/5.0 -
Got my car done a week early!! Very happy with the results. :)
My Experience - 5.0/5.0 -
From drop off to pick up, Caliber was professional, friendly and knowledgable. They did a beautiful job on my new car and I would highly recommend them. Previous to this repair, we used Caliber in Richmond, VA and they, too, were amazing. Also the fact that I could pickup and drop off the rental car at Caliber was super convenient. And my car was finished earlier than expected!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Corey did a great job of explaining the repairs and was very professional. The receptionists were also very friendly, helpful and efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had difficulty knowing when things could be done or what the problem was holding things up. Once I connected with another supervisor things improved