Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
There were three occasions when I was promised a call back by both the people who answer the phones and the Jorge, but they never did. Jorge was very responsive when I went to the repair store to talk to him in person.
Likely to Recommend - 5.0/5.0 -
For sure already been telling people
Repair Quality - 5.0/5.0 -
Above and Beyond! Thank you, Juanita, Victoria, Amanda! Thank you all so much for taking all the stress out of dealing with my unfortunate circumstances. God bless you all🙌💯
Customer Service - 5.0/5.0 -
Jaunita & Victoria 🙌💯
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, professional service
Customer Service - 5.0/5.0 -
Professional and kind
My Experience - 5.0/5.0 -
Except that the delivery time was pushed out many times, the work was completed very nicely!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My only complaint is that it took a month to repair what seemed to be a relatively minor problem.
Customer Service - 5.0/5.0 -
Office staff was always helpful and polite and Christian was communicative and very informative and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Good job great work, we been coming since it was browns. You guys did a wonderful job job then . And still are doing a 100% great job . Your staff and team are awesome!!!!!! Highly recommended. I been to other places before and they were awful . Flow keep up the good work. Hope you guys get a bonus or rise.Thanks Al Lot Have a good day
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional ethical skill ,reasonable and honesty evaluation cost. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Flow Collision does an excellent job!
Customer Service - 5.0/5.0 -
They keep in touch via text, and on site, their people are very pleasant and helpful. Shout out to Victoria and to Jorge!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I have had my car repaired when it was Brown's. I am very impressed and delighted that Flow has taken over. They are very professional with their service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although there were a few mishaps Jorge was great about fixing them and helping me to understand how to avoid them in the future.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Once repair is complete this could be a 10.
Repair Quality - 2.5/5.0 -
I came in with a damaged tailgate which did not latch but the hydraulics worked. I left with a good looking tailgate that latched but the auto lift no longer worked. The customer service person noted the problem and agreed that I should return the vehicle for further repair at my convenience. Will do. If repaired without further hassle I will give the repair a 10.
Customer Service - 5.0/5.0 -
Amanda was professional, and courteous and I trust her to make things right.
Returned Clean
Likely to Recommend - 1.0/5.0 -
The service took to long and still isn't complete.
Repair Quality - 0.5/5.0 -
It took over a month to get my car back, which I understand given the amount of damage the deer caused. However, what I'm upset about is that my windshield was cracked while my car was in your care. When I picked up my vehicle, I was told a replacement windshield would be ordered that day. I was then told at the end of that week that the windshield had only just been ordered. Now we're approaching week three, and my car is still not fully repaired. What makes this even more frustrating is that I gave three extensions because I understood the repair process takes time. During those extensions, I was contacted about things like bird droppings on the paint, yet no one noticed—or informed me—that the windshield had been cracked until I picked up the vehicle. Each extension cost me $98 per day. In addition to the $600 covered by my insurance, and I had already paid approximately $450 out of pocket for the rental. Between the repair costs of roughly $8,000 to $9,000 and the additional expenses I've incurred, it's unacceptable that my vehicle is still not completely repaired. I would appreciate an explanation for the delay and a firm timeline for when the windshield will be replaced so this repair can finally be completed.
Customer Service - 2.5/5.0 -
It took over a month to get my car back, which I understand given the amount of damage the deer caused. However, what I'm upset about is that my windshield was cracked while my car was in your care. When I picked up my vehicle, I was told a replacement windshield would be ordered that day. I was then told at the end of that week that the windshield had only just been ordered. Now we're approaching week three, and my car is still not fully repaired. What makes this even more frustrating is that I gave three extensions because I understood the repair process takes time. During those extensions, I was contacted about things like bird droppings on the paint, yet no one noticed—or informed me—that the windshield had been cracked until I picked up the vehicle. Each extension cost me $98 per day. In addition to the $600 covered by my insurance, and I had already paid approximately $450 out of pocket for the rental. Between the repair costs of roughly $8,000 to $9,000 and the additional expenses I've incurred, it's unacceptable that my vehicle is still not completely repaired. I would appreciate an explanation for the delay and a firm timeline for when the windshield will be replaced so this repair can finally be completed.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Superb , as usual. Christian is a class act.
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Car looked like new.